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Business Profile

Eye Surgery

AIO The Eye Surgeons

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eye Surgery.

Complaints

This profile includes complaints for AIO The Eye Surgeons's headquarters and its corporate-owned locations. To view all corporate locations, see

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AIO The Eye Surgeons has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction dates were 4/8/22 and 4/13/22. I paid a total of 6400.00 for laser cataract surgery to correct cloudy vision and to reduce dependency on glasses. The dispute is that the cloudiness in vision has increased and my vision has gotten worse in many ways. My primary complaint to the surgeon was cloudiness in vision which I now know is caused by dry eye. My treatment should have been for dry eye only. As a result of the surgery my vision problems now include: extreme dry eye resulting in increased cloudiness, unexplained movement ( jitteriness) in the eyes, depth perception has changed, increased floaters, extreme sensitivity to light, diminished vision as the day progresses, eye burning, and color perception is dimmed. I wear glasses 90% of waking hours and cannot see clearly with both eyes at the same time. I can’t even get an appropriate eye glass prescription because of the many problems. I have been following up with appointments at AIO for the past year. I am prescribed OTC and prescription drops for dry eye, have had both eyes lasered, and have had tear duct plugs inserted. None of which have helped resolve the vision problems. The problems are affecting my activities of daily living negatively. I am struggling to drive, work at my job, and perform basic functions of daily. My primary complaint (cloudy vision) could have been resolved without surgery. I was mislead and misinformed by AIO.

    AIO The Eye Surgeons is NOT a BBB Accredited Business.

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