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Business Profile

Fitness Center

Jewish Community Center of Greater Pittsburgh

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Jewish Community Center of Greater Pittsburgh's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jewish Community Center of Greater Pittsburgh has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/24/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My membership was supposed to be paused until February 2024 at a lower rate of 35 instead of 103. I was incorrectly charged 103 instead of 35. This was confirmed by member services including by Kari Vissichelli. I asked for a refund for the over charge and then cancelled my membership on Jan 7 2024. Kari confirmed that I would receive my refund on February 1 and that the refund would be received within 15 business days. After 15 business days, on February 22, I still had not received my refund. I called and emailed Kari the same day to ask about the status. She did not respond to my email.

      Business Response

      Date: 03/06/2024

      Member was partially charged for membership during a freeze and then subsequently cancelled his membership before the credit could be used for billing. Member requested a refund. This was for $79.30.
      This was submitted on February 23rd. The JCC refunds typically take 10-15 business days. This is currently in process. The member is owed $79.30. 

      Attached you will find the freeze form orignally submitted by the member. JCC charged $103 by error during this period and should have charged $35 for freezing.

      Refund is $103 - $35 = $68 however we offered $79.30.

      Additionally, the JCC membership has a 30 day notice for cancellation (see attached) which would mean JCC is owed $103. However, we waived this fee for Mr. ******. 

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