Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed multiple orders through ****** pay before, and my orders all went through, no problem. Today I decided to place an order under my dad's ****** account (same credit card linked to the account), and I was instantly banned from the platform from their compliance team. I can show ID, and my card and everything, but there is no appeals, nothing. I have never had issues before, and just because of what I suspect to be a name/email mismatch on the ****** I was ordering with. Please see my previous orders that went through... I used the exact same card, but with a ****** pay under my name.

  

  Business Response

  Date: 06/17/2025

  Hi. We are sorry for the experience and inconvenience caused with the cancelled order. This was determined by our compliance team and our support team are unable to provide additional information. Order cancelations can happen due to a variety of reasons.
  We apologize for any inconvenience this may have caused.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 17, 2025. I attempted to purchase an prepaid **** card. The transaction failed and i called their customer service. I spoke to an agent an supervisor who were very rude and informed me that they will no long process any transactions from me. I asked why and told them that i had plenty of funds available. They refused to provide an reason. I would like to know why this is the case and how i can move forward in the future as a customer

  

  Business Response

  Date: 06/17/2025

  Your order was canceled because we were unable to verify certain (1) order, (2) payment, and/or (3) delivery information. When we can’t verify this information, we are unable to process your purchase and are unable to reverse this decision. 
  
  Any pre-authorizations or pending transactions on your statement are NOT a charge and they will be removed automatically within the next 7 business days. You may independently verify this with your payment card issuer.
  
  As the gift card industry is highly regulated, our agents cannot provide further details as to the specific reasons your transaction was declined. Unfortunately, we are unable to process future orders from this account.
  
  We apologize for any inconvenience caused.

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 04.19.2025 Paid Via Debit Card $10 for Target gift eCard Undelivered $10 e gift Card

  

  Business Response

  Date: 04/22/2025

  Greetings from Gift Card Granny.
   
  We received your BBB Review regarding the order that you placed on the 19th, and we would like to address the issue with you. 
   
  We tried to call you at **************, but to no avail. 
   
  Upon checking the order, we are showing that the link was sent to the intended recipient: *****************************. It was also claimed by this email back on the 19th of April.
   
  The recipient just needs to access the gift by claiming the gift through the email. It will ask the recipient to log in to the website and once logged in, the Target Gift information should be accessible. 
   

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a $250. gift card which I am using myself as the intended recipient has been gifted with something else. I have yet to find a merchant willing to accept it as the stores I have approached. either in person or online have stated "not a valid credit card number." Have tried ******* Staples, ********** to no avail. Contacted the company issuing the card and have been told that they "have no control over who will or will not accept the card as that is determined by the merchant." Did I just make a donation to "Gift Card Granny" or is there actually some value to this card?

  

  Business Response

  Date: 04/14/2025

  Hi ******
  
  The service agents have been engaging with you regarding your $250 card. The Amazon charge was reversed hence giving the full balance back to the card. The card can be used on line at most retailers that accept ********** in the **** 
  If you require any more assistance with use, please let us know at ************************************** 

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a $250 gift card for Christmas from a relative in 2023. I have tried to use the card in person and online. I have requested the card to be ran in different ways and transactions below the amount on the card. It gets declined every time. **************** is impossible to get answers from. The online chat just goes in circles. I call the customer service number, and it tells me no one is available and disconnects. I will never purchase a gift card from this site and will be sure to spread the word as much as possible too.

  

  Business Response

  Date: 12/31/2024

  Thank you for your feedback and we apologize for any poor experience with our Support at this busy time. We are always aiming to improve our support and your feedback is valuable to us.
  
  In reviewing the card transactions, we see a recent successful transaction which we trust resolves your card concerns. Please let us know if we can assist you in any way further.

  
  
  

• Initial Complaint

  Date:11/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON NOVEMBER 06TH - WEDNESDAY - 2024 - APPROXIMATELY AT 2 :00 P. M. EST. - I INTENDED TO PURCHASE A **** $500.00 GIFTCARD FROM GIFTCARDGRANNY. I HAD CALLED THEIR CUSTOMER SERVICE TELEPHONE NUMBER A FEW DAYS PREVIOUSLY IN ORDER TO MAKE SURE THAT MY ORDER GOES SMOOTHLY. I HAD CALLED MY CREDIT CARD COMPANY WHICH IS : - :- DISCOVER CARD FINANCIAL SERVICES ABOUT 5 MINUTES TO NOTIFY THEM ABOUT MY UPCOMING PURCHASE WITH GIFTCARDGRANNY. I TOLD THEM THE NAME OF THE COMPANY - THE KIND OF GIFTCARD THAT I INTENDED TO PURCHASE - THE TOTAL AMOUNT OF MY PURCHASE. SO I WENT TO THE GIFTCARDGRANNY APP AND WEBSITE TO PLACE MY ORDER. I HAD THE COOKIES ENABLED ON MY INTERNET BROWSER. I REFRESHED THE WEBSITES WEBPAGE ATLEAST 3 OR 4 TIMES TO MAKE SURE THAT I WAS LOGGED INTO MY ACCOUNT. THEN I TRIED TO SUBMIT MY OWN PERSONAL INFORMATION. I RECHECKED MY INFORMATION 3 TIMES TO MAKE SURE THAT IT WAS CORRECT. I INPUT MY CREDIT CARD INFORMATION EXACTLY AS IT IS SHOWN ON MY CREDIT CARD. I INPUT THE SECURITY CODE ON THE BACK OF MY CREDIT CARD AND I TRIED TO SUBMIT MY ORDER. I HAD A PROBLEM WITH THE ***** CODE FOR THE FREE SHIPPING SO WHILE I WAS TRYING TO SUBMIT MY ORDER I CALLED UP THE GIFTCARDGRANNY CUSTOMER SERVICE TELEPHONE NUMBER.AND I WAS SPEAKING WITH A MALE *** THERE. MY ORDER WENT THROUGH. AND THEN 2 MINUTES LATER GIFTCARDGRANNY CANCELLED MY ORDER. THEY TOLD ME TO TRY AND RE SUBMIT IT ******** I TRIED TO DO IT ANOTHER 3 OR 4 TIMES. THE ORDER(S) WENT THROUGH AND THEN 2 MINUTES LATER THEY ALL WERE CANCELLED. SO I CALLED BACK GIFTCARDGRANNY AND THEY SAID THAT IT WAS DISCOVER CARD FAULT AS TO WHY MY ORDER(S) DIDN&#**;T GET PROCESSED AND TO CALL BACK DISCOVER CARD. THIS WENT ON FOR 3 OR 4 HOURS WITH ME TRYING TO PLACE MY ORDER(S) AND CALLING EACH COMPANY NUMEROUS TIMES. GIFTCARDGRANNY CHARGED MY CREDIT CARD $506.95 - AND THEY REFUNDED THE TOTAL AMOUNT TO MY CREDIT CARD. I AM IN GOOD STANDING WITH MY CREDIT CARD COMPANY. I HAVE A ZERO - 0 - BALANCE - I HAVE OVER A 800 POINTS CREDIT SCORE RATING. AND I HAVE SUFFICIENT FUNDS IN MY BANK ACCOUNT IN ORDER TO PAY MY CREDIT CARD COMPANY FOR THE PURCHASE. I WAS ***NOT*** TRYING TO SPEND FIFTY THOUSAND DOLLARS I WAS ONLY SPENDING $506.95. - I CALLED BACK GIFTCARDGRANNY SEVERAL TIMES AND THEY REFUSED TO PROVIDE ME WITH ANY EXPLANATION AT ALL OR ANY REASONABLE EXPLANATION AS TO WHY MY ORDER(S) WERE NOT PROCESSED. THEY "STATED" TO ME "THAT YOU CAN NOT MAKE ANY PURCHASES FOR ANY GIFT CARDS WITH OUR COMPANY" SO I CALLED BACK DISCOVER CARD ONCE AGAIN. I KEPT ON GETTING THE RUN AROUND FROM BOTH COMPANIES. THEY BOTH SAID THE IT WAS THE OTHER COMPANIES FAULT AS TO WHY MY ORDER(S) DID NOT GET PROCESSED. I RESIDE IN A NURSING HOME IN ************* AND I EXPLAINED TO 2 SUPERVISOR NURSES OF WHAT TRANSPIRED WITH GIFTCARDGRANNY AND DISCOVER CARD SERVICES. AND BOTH NURSES SAID TO ME THAT

  

  Business Response

  Date: 11/12/2024

  Hello ******.
   
  We have reviewed your recent order history with us and we have confirmed that your account is not approved to place orders with us.
  We were unable to verify certain (1) order, (2) payment, and/or (3) delivery information. When we cant verify this information, we are unable to process your purchase and are unable to reverse this decision. 
  We understand your frustration regarding the unavailability to place a purchase on our website. 
  As the gift card industry is highly regulated, we are unable to provide further details as to the specific reasons your transaction was declined. 
  We do apologize for this inconvenience.

  Customer Answer

  Date: 11/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  **** - 11/12/2024 - TUESDAY - THIS IS ***COMPLETE NONSENSE GIFTCARDGRANNY**** - I WILL CONTINUE  AND PERSIST ON FILING A MULTITUDE OF COMPLAINTS WITH VARIOUS AGENCIES AND GOVERNMENTAL AGENCIES FOR DISCIMINATION - LIES - EXCUSES - HARASSMENT - ETC. - *********** *****

   

• Initial Complaint

  Date:11/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/26/24 I ordered a ****** **** gift card and paid ******. Gift card (plastic) never received via mail. Tried reaching the company and follow bots tracking link and fed ex said the tracking link is not legitimate. Also, when on the app, I click my order status and says still pending fulfillment! Other buttons say page not found. I fear this company is a fraud!

  

  Business Response

  Date: 11/12/2024

  Hi ******
  Our support agents have responded to you directly and assisted with your case. We hope their support has provided the desired resolution. We apologize for any inconvenience caused. If there are any questions please do not hesitate to contact us at **********************************

  Customer Answer

  Date: 11/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  If I do not receive the refund as promised, then that will become a new issue.
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mom purchased a card from here so I wouldnt get kicked out my house and they scammed me I was Supposed to get a email the app was on Apple Store I thought everything was legit when I wrote they said the purchase was not excepted the reviews where alerting I

  

  Business Response

  Date: 09/30/2024

  Hi *******
  
  Our agent team responded to you via a ******** support request yesterday 09/29/24. There were 3 orders attempted by the purchaser and all 3 orders were canceled. There was no gift card purchased or funds received by our team. An order can be canceled for a variety of payment or account based reasons. The purchaser can verify with their bank that any Pending authorizations are not a charge and they will fall of their account.

• Initial Complaint

  Date:09/23/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept 16, I ordered a $100 plastic gift card - paid $109 and have not received as of 09/23. Says shipped but is showing Pittsburgh scan for the last 6 days.

  

  Business Response

  Date: 09/23/2024

  ** ******

  Our support agents have spoken with you today and we hope that their advice and guidance was helpful to you. We apologize for any inconvenience and as discussed, please do feel free to get back to us if the card is not received and we will assist you with next steps. Have a great day!

  Customer Answer

  Date: 09/24/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  

  I am waiting till tomorrow (09/25) as per the vendor to see if I receive it, If not, the vendor asked for a call to provide a refund
  
  Regards,
  
  
  
  ****** *******

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a gift card on 9/12/24 for my grandsons birthday. It was supposed to be shipped out the same day. Today I was informed that the card has not been received. When I checked the status it was still in printing. I texted with the company and the only options are to ship it tomorrow by regular mail or receive a refund. These options are totally unacceptable! No one should ever use this company!!!

  

  Business Response

  Date: 09/30/2024

  Dear Mona 
  Thank you for your feedback. We apologize for any inconveneice caused with respect to your card not shipping out as expected. We have fully refunded the order and we will review options to expedite shipments of this nature, should it occur in the future. Our clients feedback is important to us and we are always aiming to improve both product and service. Have a good day.