Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a $150 Gift Card Granny digital visa gift card from work earlier this year. I successfully made a purchase from Redbubble ****************** ****************** for $54.66 on 02/08/24. However, since then over the last 7 months, I have tried to use the remaining $95.34 online for many different purchases (26 purchase tries) and ALL have been declined. Some of those declined purchases have been at Redbubble, which previously accepted payment on that digital Visa card 7 months ago. I received the items I ordered in February.
  
  My fear is that my employer purchased the $150 card from Gift Card Granny, and since I can’t find a way to use the remaining $95.34, then Gift Card Granny gets to pocket that money.
  
  The digital gift card cannot be used physically, and it is valid until January 2025, and all purchases I’ve tried to make have been less than $95.34 so there were sufficient funds on the card. The gift card granny site doesn’t recognize any issues with my card and they state it should work, but it does not.

  

  Business Response

  Date: 09/10/2024

  ** ****
   We are very sorry that you have experienced this issue with this card. Unfortunately, we have not found any previous support requests from you about this card. We have looked into it and see that it was previously suspended to protect the funds for security reasons. It has now been unsuspended and ready for use again. Please feel free to contact our customer support team if you need any further assistance. You can send an email to ************************** whenever you would like. We typically reply to emails within 15 minutes 24/7/365. I hope that this helps.

  Customer Answer

  Date: 09/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  *** ********

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Giftcardgranny never take any effort to verify the legitimacy of the order placed. Instead the agent just accuse buyer “potentially” commit fraud and threaten never place another order.
  Other business may have user verification but there is none at giftcardgranny.

  

  Business Response

  Date: 09/09/2024

  **** *****
  
  Thank you for the feedback regarding your canceled order. We will ensure this is passed to our product and compliance teams so they can evaluate the verification process. In many cases we aim to protect our clients from fraudulent activity on their payment cards, or we are unable to verify certain (1) order, (2) payment, and/or (3) delivery information.

  Customer Answer

  Date: 09/09/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint I* ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ***** **

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally bought two $50 gift certificates from Gift Card Granny. After purchasing the egift certificates I noticed I did not get a confirmation email or text. So I contacted Gift Card Granny and a customer service representative returned my call. She told me the sales wasn't finalized and she cancelled the sale altogether on July 10, 2024. She said I needed to make a new purchase. I made the new purchase, thinking the old purchase was cancelled. After checking my bank account a couple of days later, I realized Gift Card Granny had sent both purchases, thus they charged me for both.
  
  I contacted them again and was told there was nothing they could do because the gift cards went out.
  
  The second set of gift cards were only purchased because customer service said the first transaction didn't go through properly and they cancelled the transaction. I feel this was a Gift Card Granny mistake and they need to own up.

  

  Business Response

  Date: 07/23/2024

  Dear ******

  Thank you for the feedback and taking the time to work through this case with Warren S***** We hope you are satisfied with the outcome. We do apologize for any inconvenience we may have caused. Have a great day.

   

  Regards, R******

  Director of Customer Care

  Customer Answer

  Date: 07/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** *******

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given this card electronically. I used it to purchase something on Amazon, but Amazon told me the card was declined. So, when I look at the card, it wasn't declined. Amazon said I would have to pay for it again, so I told them to cancel the transaction and put the money back on this gift card. That was 5 days ago and Amazon says they cancelled the transaction. Gift Card Granny won't take the pending charges off. There's no way to contact the company. Amazon says it's up to them, but they don't seem to give anyone a way to contact them. I feel like 5 days is a really long time to have a pending charge on my account. I am concerned that Gift Card Granny is a scam and they stole the money. I want a refund. I am not including specifics about the card out of fear of it being stolen. I have all the documentation.

  

  Business Response

  Date: 05/28/2024

  ** **********
  Thank you for your recent review and apologies for this unfortunate occurrence. We have had one of our agents reach out to you to address your recent card use with Amazon. The charge was pending and had not been completed or voided by the merchant. We have subsequently rechecked your card and can see they revered the transaction and you have managed to use the returned bunds. Please let us know if we can be of any further assistance.

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attached some of the 30 pages I faxed to CitiCard dispute *********** which are all the details surrounding how I was ripped off for $2047.60. Original dispute was filed incorrectly as after it was closed another Citi rep reopened it not as fraud but as merchandise not received. All I was trying to do on 12-7-23 cancel an ETSY purchase if $23.96 and the person Mike who identified himself as ETSY customer service rep conned me.
  PLEASE read the attached and PLEASE HELP get my $2047.60 back.
  Thank you in advance.
  ******** ************ 

  

  Business Response

  Date: 05/16/2024

  **** ********

  We are very sorry to hear you have been a victim of these fraudulent transactions. After further review we can see that you logged a dispute and based on the evidence the parties' have presented Gift Card Granny were awarded a decision as non-liable for the disputed charges. Our Fraud and Compliance team have indicated that your do have the option to refile new disputes. In reading your BBB complaint this may already be underway and reopened from your bank. Once a dispute is opened then the bank will need to be contacted for updates and a final resolution will be presented to you by the bank. If you have any direct questions or wish to receive a refund for the balance of the cards (amounting to approximately $5) please contact : ***************************

  Customer Answer

  Date: 05/18/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  ******** ************

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a gift certificate for a friend in the amount of $200 to Lands End through Gift card Granny but he never received it. I used their chat line and they agreed that they would send again. They never did. They say that there is a valid gift certificate listed but they never send contrary to what they say .l The directions are a run around that never goes anywhere. They never send the gift certificate and I want a refund of $200. They are a fraud because the directions that they send you take you in a circle never resulting in any resolution. I see that there are many complaints like mine on Yelp. I wish I had red them prior to purchasing mine on line.

  

  Business Response

  Date: 05/02/2024

  ** *********
  Thank you for the feedback. Our team tried to call you to address your support query but I was routed to your voicemail. We followed the call up with a detailed email too.
   
   Our records indicate that your Lands' End eGift Card for o**** * ****************** was successfully delivered to your recipient’s email address ******************_________.com provided when the order was placed.
   
  In some cases, our emails may be delivered to a spam or junk folder within your recipient's email. If your recipient's email contains a business domain, there is a chance that the company's settings are not allowing our messages to come through.  
   
  We have resent the eGift again to ******************________.com.  Please have your recipient search their spam/junk/inbox folders for our incoming delivery address: [email protected].
   
  If they are still unable to locate the email or you need to update your recipient's email address, please provide us with an alternate email address and we will update and resend the eGift for them.
   
  Please let us know if you need any further assistance.

• Initial Complaint

  Date:03/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON November 27,2023 seven charges were put on my Citi Bank Master Card ending with(the originas cards have been destroyed) **** Each one was for $255,95 to a company named Granny Gift card. These charges were posted around 130pm to my credit card. Immediately Citi Mastercard froze this account knowing these charges to be fraud. After discovering this card to be frozen at 2pm I immediately contacted Citi Bank at which time I was instructed by their representative to just pay the minimum for the month and when Citi Bank was done investigating this fraud ALL Granny Gift Card ($1791.65)plus the interest would be taken off my monthly bill. It is four months since this happened and I have paid the minimum payment each month for December 2023,January2024,February 2024 and now March 2024.On March 14,2024 I files a Police complaint ****** ************ with the La Crosse Police department. This is a case of fraud at NO time did I contact the Granny Company and purchase these seven gift cards nor did I receive these cards from the Granny company.

  

  Business Response

  Date: 04/02/2024

  **** *** *******
  I am sorry to hear about this unfortunate situation. We see you were contacted by our representative Robert ******* on Mar 22 5:21 pm. 
  From our understanding the disputed charges are currently under review. When charges are disputed we will submit all data and information to the bank who will be determining the outcome of the dispute. You will need to follow up with your financial institution to get the most up to date status.

  Kind Regards,

  Russell ** *****
  Director Of Customer Support

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to make a purchase of egift cards for payment to participants that participated in a focus group for a nonprofit. Upon purchase the transaction went through, about an hour later I saw the bank flagged the purchase with gift card granny as fraud (understandable I'll call the bank and rectify) once we saw the refund process pending I went ahead and attempted the reorder of those egift cards and got a message saying that my account has been stopped from making any further transactions. I don't understand why. We're a nonprofit and trying to get participants paid. If the refund was processed on both ends no harm no foul done. Let me purchase a new amount of gift cards I have already made the bank aware of the transaction due to occur of 687.20. I don't understand why Gift Card Granny is blocking my account from any further transactions if I didn't do anything wrong. It is tough to get a hold of someone sometimes and it its ridiculous.

• Initial Complaint

  Date:02/27/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On feb 10 2024 i placed an order for a $100 gift card from Giftcard granny.com. today is feb 27 and I still have not received the gift card. The order confirmation email sent to me has a tracking feature that allows me to track the shipping via the order # on the companys own wrbsite, but i was not provided a usps tracking # so usps wasnt able to assist me. For over a week now i have been trying to reach the company to tell them about this and to either get a replacement card issued or get a refund. But the company's chat feature is a useless, endless loop, their help page is useless, and their support phone number is a dead end loop. I just need someone from the company to please contact me so that my order issue can be resolved. My order # is shown in one of the two docs i have attached. It is one thing to have bad customer service, but when customer service seems to not even exist......

  

  Business Response

  Date: 02/28/2024

  ** ****
  
  We are sorry to hear about your experience. One of our team tried to call you this morning (His name is Vince). They reached your voicemail. Vince will be sending you an email too. When its convenient you can reply to that email so we can assist you or your cardholder.

  Russell D* *****
  Director of Customer Care
  *************************
  ************

• Initial Complaint

  Date:01/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company accepted a gift card purchase on Nov, 28,1023 and January 9, 2024 in the amount of $200.00 each and was charged to my PayPal account. I notified both the company and PayPal that this was FRAUD as I never purchased anything from them. The never credited the $400.00 back into my PayPal account. I notified the several times but they did nothing and then someone tried to again tried to purchase a gift card but was denied by PayPal.

  

  Business Response

  Date: 01/26/2024

  **** ****

  Upon review we can see the only completed transaction was on Nov 28th (attached). The transaction you are referring to on Jan 9th was canceled and it was for $200 not $400 as per your BBB complaint. This too was canceled and not processed.
  You also disputed a $200 Transaction which Paypal ruleed in favor of Gift Card Granny. Aside from that we have not captured any additional funds and as requested the account has been deleted and blocked.
  We are extremely empathetic to anyone who is a victim of fraud and unauthorized orders. It is highly recommended you take drastic actions to cancel / delete the compromised Paypal account or directly engage with PayPal to obtain guidance on how you can eliminate your account from being used fraudulently. I will gladly make myself avaialble for any questions or discussion you wish to have on this reply.
  

  Russell D* *****
  Director of Customer Care
  *************************
  ************

  Customer Answer

  Date: 01/26/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  **** **********