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Business Profile

Gift Cards

Gift Card Granny

Complaints

Customer Complaints Summary

  • 34 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/15/2024

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/13/2024, I was caught in a phone scam while attempting to get help from EBay on an issue that I had with one of their sellers. The fraudster remotely accessed my phone, and attempted to purchase gift cards from this company along with others using various tenders. I was able to have all of them stopped except for one for $150, which came from this company, Gift Card Granny. My bank informed me I would have to have them refund my money as it was technically stolen through their company, and not through the bank, which makes sense. I alerted Gift Card Granny that the gift card was fraud, and to return my money through their online process, which they refused. I attempted again a second time through their online portal with a more detailed explanation, and they still refused to refund the money. Figuring I would just settle for keeping the gift card if they were going to be obstinate about it, I checked the value on the gift card, which now has been zeroed out, and asked for a refund once again, or to just give me the gift card with the full value on it since I'm tired of this process, and they still refused. I didn't get any pushback from any other retailers or my card carriers about this issue, but these guys basically are okay with me getting robbed using their service, and I won't stand for that. I want my money returned to my original tender as it is fraud.

    Business Response

    Date: 01/16/2024

    Thank you* ****, for posting your comments with the Better Business Bureau.
    I am sorry to hear you were a victim of telephone fraud and granted access to an alleged criminal of your confidential financial information.
    I see your dialogue with customer service beginning Friday, January 12, 2024, at 11:10AM ET and the prompt response two (2) minutes later. 
    As shared, the proper recourse for your violation is with your payment card issuer and law enforcement.
    I am sending you an email, so you have my complete contact information.
    Thank you!
    Richard C****
    Chief Customer Officer
    ***********************

    Customer Answer

    Date: 01/17/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


    The sad part in this is that I alerted this company BEFORE the funds on the gift card were used so them using that as a way out of refunding it is false. They simply don’t want to take care of people, and don’t care. It’s okay, though, I have contacted my bank, and will work with them to resolve this. I will not give Gift Card Granny the chance to fix it anymore, and please leave my review of them as no stars/terrible/awful, or whatever you see fit. I will also work online to warn others about these thieves.



    Regards,


    **** *****
  • Initial Complaint

    Date:01/12/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a gift card for a friend and she can’t use it- the phone activation won’t allow a pin to be set, the card cannot ve added to her wallet, when she tries to get a physical card (it says this is an option) it won’t accept her address. No one answers the telephone calls, the chat is an endless circle of nothing, and the emails aren’t answered. Clearly a scam.

    Business Response

    Date: 01/13/2024

    Thank you, *******, for posting your comments with the Better Business Bureau and the call today.
    The purchase attempts were failing because of restricted countries and purchase attempts over the value of the card (insufficient funds).
    I am sending you (and your gift recipient) an email, so you have my full contact information for any personal support in redeeming the gift.
    Thank you!
    Richard C****
    Chief Customer Officer
    ***********************
    ********* ************ *** ****
  • Initial Complaint

    Date:01/02/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A gift card was gifted to me through Gift Card Granny for $100. When I attempt to access the link using the e-mail address at which the gift card was sent, I receive a message that "There was a problem! Not found. We are unable to locate that gift." There is a residual gift card balance on the card of $39.75. When I attempt to call customer service, I am informed that Gift Card Granny cannot address merchant gift cards, and the automated message hangs up. I cannot access the gift card through the link to receive the residual balance, and there is no other method of resolution to access the gift card amount.

    Business Response

    Date: 01/03/2024

    Thank you, *********** for posting your comments with the Better Business Bureau.
    I see you contacted customer support yesterday at 8:33AM ET with difficulties accessing your old email link.  We confirmed resending you the link to your Carter’s eGift at 8:37AM ET.
    In some cases, very old links are inaccessible due generally to changes in security & web browser technologies.
    I am sending you an email, so you have my full contact information for any personal support.
    Thank you!
    Richard C****
    Chief Customer Officer
    ***********************
    ********* ************ *** ****
  • Initial Complaint

    Date:12/28/2023

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I didn't pay them anything. I have 9 gift card purchases on my bank statement all on 12/9/23 that I did not buy. I never even heard of Gift Card Granny

    Business Response

    Date: 12/29/2023

    Thank you, ******, for posting your comments with the Better Business Bureau and for the call today.

    I am sorry to hear your credit card number was compromised.  It is good you notified your payment card issuer.
    It is also recommended to contact a merchant directly as they may be able to provide faster resolution and mitigate any illegal or unauthorized gains.

    I see you contacted our customer service team this morning at 9:37AM ET and the response seven (7) minutes later. At 10:18AM ET we confirmed with you your refund.

    I am sending you an email, so you have my full contact information for any personal support.

    Thank you!
    Richard C****
    Chief Customer Officer
    ***********************
    ********* ************ *** ****

  • Initial Complaint

    Date:12/22/2023

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to purchase a $200 gift card today as a Christmas gift to my boss...
    My bank alerted me that I needed to "approve the transaction", which I did. After I approved the transaction, I received this message:
    "An error occurred while processing your payment. Please verify and try again."
    I went into my banking app and FOUR $200 transactions were processed, leaving me $800 in the hole WITHOUT A GIFT CARD.

    Needless to say, I have disputed the charges with my bank and WILL NEVER buy another gift card from the VISA website. THIS IS A SCAM.

    BUYER BEWARE WHEN TRYING TO PURCHASE A GIFT CARD FROM THIS 1 STAR REVIEW ON THE BBB WEBSITE. HOW ARE THEY STILL ABLE TO BE IN BUSINESS WITH CONSISTENT 1 STAR REVIEWS (WOULD LEAVE 0 IF I COULD) AND THE SAME ISSUES HAPPENING OVER AND OVER AGAIN WITH MANY DIFFERENT CONSUMERS.

    Business Response

    Date: 12/22/2023

    Thank you, ******, for posting your comments with the Better Business Bureau.
    I apologize for the frustrating situation. 
    We have no support requests connected to your contact information.
    You may reach Gift card Granny’s 24x7x365 bilingual support.  From www.GiftCardGranny.com please select the prominent “Get Help” button at the top of the page.
    I am sending you an email, so you have my full contact information for any personal support.
    Thank you!
    Richard C****
    Chief Customer Officer
    ***********************
    ********* ************ *** ****
  • Initial Complaint

    Date:12/22/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Somone stole my credit card and ordered the following on:
    ************ **************** 12/19/2023 Choice Card GIFT CARD GRANNY PITTSBURGH PA Date 12/18/23 * ********** * **** **** **** ($250.00) $13,981.36 1:40 PM EST
    ************ **************** 12/19/2023 Choice Card GIFT CARD GRANNY PITTSBURGH PA Date 12/18/23 * ********** * **** Card **** ($500.00) $13,731.36 1:40 PM EST
    ************ **************** 12/19/2023 Choice Card GIFT CARD GRANNY PITTSBURGH PA Date 12/18/23 * ********** * **** **** **** ($1,000.00) $13,231.36 4:34 PM EST
    ************ **************** 12/19/2023 Choice Card GIFT CARD GRANNY PITTSBURGH PA Date 12/18/23 * ********** * **** **** **** ($500.00) $12,231.36 4:37 PM EST
    ************ ***************5 12/19/2023 Choice Card GIFT CARD GRANNY PITTSBURGH PA Date 12/18/23 * ********** * **** **** **** ($250.00) $11,731.36 4:39 PM EST

    I stopped payment on this card, and cancelled it on the spot with my alerts and bank.
    This issue is reported to my bank. This is a felony of stealing over $1000 dollars.
    Total stolen from me is $2500.00 cancel payment on these purchases.

    Business Response

    Date: 12/22/2023

    Thank you, ***** for posting your comments with the Better Business Bureau.
    I am so sorry to hear your credit card number was compromised.
    It is good to see you notified your payment card issuer.
    It is also recommended to contact a merchant directly as they may be able to provide faster resolution and mitigate any illegal gains (we have no record of any communication with you).
    I am sending you an email, so you have my full contact information for any personal support.
    Thank you!
    Richard C****
    Chief Customer Officer
    ***********************
    ********* ************ *** ****
  • Initial Complaint

    Date:12/17/2023

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Telephone scammer used myself and my credit cards to buy gift cards from this site. After reporting the fraud and given the reference numbers, the site refused to reverse the transactions. This is a known site for scammers. They are not legitimate business.

    Business Response

    Date: 12/18/2023

    Thank you, *****, for posting your comments with the Better Business Bureau.

    Thank you for your honesty admitting you legitimately made the purchase.

    I am please we were able to issue a Refund as confirmed to you this morning, December 18, 2023, at 8:31AM ET.

    I am sending you an email, so you have my complete contact information.
    Thank you!
    Richard C****
    Chief Customer Officer
    ***********************

    Customer Answer

    Date: 12/21/2023

    ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They refunded 3 out of 5 gift cards that were purchased fraudulently.



    Regards,



    ***** ****
  • Initial Complaint

    Date:12/12/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday December 8th, I placed an order ****************** *or a $100 Walmart e-Credit card as a guest. I received an email confirmation at 5:08 PM that the order have been fulfilled and sent to the gift recipient. (see attachment) Three and half days have passed, the recipient has not received the email gift card. The website's tracker say's 'processing' (see attachment). The chat is automated, not live and dead-ends without an answerer provided and the phone # is automated with same results. I left phone # call back - no response. Looking on the web, I see multiple complaints about this company - many unsatisfied and appear to have lost money. Please assist in recovering my money - I do not want to use this company.

    Business Response

    Date: 12/12/2023

    Thank you, ********** for posting your comments with the Better Business Bureau.  I tried to call you; however, you posted an incomplete telephone #.

    The automated and live agent support is available 24x7x365.  We have no record of any request from your email address for support.

    We see the Walmart eGift was promptly delivered to your recipient on December 8, 2023.  Perhaps the email was inadvertently deleted or is in a Junk/Spam folder.  We just resent the eGift again to the same recipient email address.

    I have also contacted you by email, so you have my complete contact information.

    Thank you and at your service!
    Richard *****
    Chief Customer Officer
    ***********************
    ********* ************ *** ****

  • Initial Complaint

    Date:09/12/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I believe that they are running a Ponzi scheme. I bought a CVS gift card from them, or so I thought…
    They took my money off my card and then immediately canceled my purchase. I didn’t know that they did this until I went and tried using my new gift card, as it was declined. I contacted their life support and was told that it can take 7 to 10 business days for my money to be refunded…. it’s the perfect recipe for a Ponzi scheme. I want my money back on my card, at the same rate of speed, they took it off of my card! I’m also filing a complaint with the federal trade commission.

    Business Response

    Date: 09/13/2023

    Thank you, *****, for posting your comments with the Better Business Bureau. 

    You cancelled your order four (4) minutes after placing it, so we did not issue you a gift card with any balance to spend. 

    Recap of the events:

    A.    September 7, 2023, at 5:26PM ET you purchased gift card
    B.    September 7, 2023, at 6:00PM ET you cancelled purchase
    C.     September 10, 2023, at 2:42PM ET you contact customer service
    D.    September 10, 2023, at 2:46PM ET customer services confirmed you cancelled the order

    The timing of the application of refunded credits is controlled by your payment card issuer. 

    I have also contacted you by email, so you have my complete contact information.
    Thank you!
    Richard C****
    Chief Customer Officer
    ***********************
    ********* ************ *** ****

    Customer Answer

    Date: 09/13/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I did not cancel my order. They canceled my order immediately after they took my money. The fact that he is saying that I’m the one that canceled the order confirms my suspicions of them having an illegal activity going on. I have filed complaints with the FBI the SEC, the FTC, and tomorrow I will be calling to file a complaint with my local law-enforcement department



    Regards,


    ***** ****

    Business Response

    Date: 09/14/2023

    Thank you, *****, for posting your comments with the Better Business Bureau. 

    We both agree your order was cancelled which is why we refunded your payment card on September 7, 2023.

    Consumers are highly protected by their payment card issuers.  If a merchant fails to provide goods or services, simply contact your payment card issuer to dispute the charge.

    I sent you my contact information.  Please contact me with any questions or service assistance.

    Thank you!
    Richard C****
    Chief Customer Officer
    ***********************
    ********* ************ *** ****

    Customer Answer

    Date: 09/14/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

     

    I just got off the phone with MasterCard, and they said that if the merchant has refunded my money, it would be showing up as a pending refund, but MasterCard has nothing like that on their end. The only thing showing up as one finalized transaction for $150. The dispute department said it could take 60 to 90 days to get my money back and that is absolutely unacceptable. I should be paid interest on my money for every day that I was deprived of it. The fact that they keep saying I’m the one that canceled the order is beyond me because I am including a screenshot of an email from them telling me why they canceled my order.
    I just want my money back I don’t care if they have to Venmo me the money. That was my grocery money for the week and now they have a single parent scraping by, eating ramen noodles, when we shouldn’t have to be doing so. 

    Regards,



    ***** ****

  • Initial Complaint

    Date:11/08/2022

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a Sunoco NASCAR logo gift card for $100 that was not reloadable. I received a Sunoco reloadable gift card that did not have the NASCAR logo. Contacted Gift Card Granny and was told that they use a third party for this type gift card and whatever the third party provides is what I get.

    Business Response

    Date: 11/09/2022

    Thank you for sharing your experience, ******* and for the call yesterday (and the several prior calls & email).

    We understand the card art for Sunoco’s gift card bearing the NASCAR logo is at least part of what led you to purchase the gift card.

    As shared, nearly every major merchant in the country uses third parties to distribute their gift cards.  Unfortunately, systems that update the precise card design often do not move as fast as the sales volume.

    The surge in fuel prices this year brought an equally large growth in gasoline gift card purchases.  The merchant and their distributor are directing us to use the card image with the NASCAR logo.  As shared, I confidently anticipate this inventory simply ran out of stock.

    You have all my contact information.  Please feel free to contact me personally if I may ever be of service.

    Thank you,
    Richard C****
    Chief Operating Officer
    ***********************
    ********* ************ *** ****

    Customer Answer

    Date: 11/10/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


    At no time was I offered an opportunity for a resolution such as a refund or replacement card.  I feel that I should have been offered the option to cancel my order when what I ordered was not available.  After I received the wrong card, I contacted GCG to no avail.   I suggested that I could return the card via certified mail (at my expense) and was amenable to either a NASCAR logo card that was reloadable or a Sunoco logo that was not reloadable.  I am willing to meet them halfway

     


    Regards,



    ****** *****

    Business Response

    Date: 11/10/2022

    Thank you for your feedback, *******

    Gift Card Granny is dedicated to providing the most satisfying experience possible.

    The sale of merchant gift cards (including Sunoco) is highly regulated.  We strictly follow the contractual obligation to display the Sunoco gift card with the NASCAR logo.

    I totally understand the frustration and disappointment that the actual product contains only the Sunoco logo and not the NASCAR logo.

    As you recall from our (multiple) conversations & emails, I contacted Sunoco’s gift card distribution for additional information.  I did not receive approval to exchange or refund your card. 

    Artwork on gift cards changes and often without notice.  I understand this may seem impossibly illogical.  I will not use merchant names here for obvious reasons; however, “multibrand” companies often substitute a completely different gift card brands than the store selected because the gift card is usable at all their related stores.

    Gift card companies generally do not offer refunds of issued cards.  For this reason, Gift Card Granny includes very clear ‘Refunds and Returns policy’ https://www.giftcardgranny.com/refund-return-policy/ as well as a ‘Terms of Use’ including third-party material https://www.giftcardgranny.com/terms/

    I understand clients often do not read this information and, instead, trust us and the purchase.

    I understand we have disappointed you and again extend my apology.  We will look for ways to improve our services for you and others.

    You have all my contact information.  Please feel free to contact me personally if I may ever be of service.

    Thank you,
    Richard C****
    Chief Operating Officer
    ***********************
    ********* ************ *** ****

    Customer Answer

    Date: 11/11/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


    In order to view the terms of use that Mr. C**** refers to, an item must be ordered in order to see them.  When you do manage to get to the site, the terms require perseverance to peruse.  It also seems that we continue to address the logo misfortune; however, the discussion of  “reloadable” vs “non-reloadable”  seems to have been neglected.  On the site, it specifically notes that GCG cards are NOT reloadable.  I have a card which specifically states that the card is reloadable, which was something I wanted to avoid.

     

    Regards,

    ****** *****

    Business Response

    Date: 11/14/2022

    Thank you for your feedback, *******

    The Refund Policy and Terms of Use are always available from the homepage without any login or purchase requirement.

    I understand your preference for a card that is not reloadable.  The reloadable functionality of the Sunoco card has no understandable negative impact.  The card can only be reloaded with cash, and anyone with cash can independently determine where and how to use it (buying gas, another gift card, etc.).

    We remain grateful for your feedback and will look for ways to improve our services for you and others.

    You have all my contact information.  Please feel free to contact me personally if I may ever be of service.

    Thank you,
    Richard C****
    Chief Operating Officer
    ***********************
    ********* ************ *** ****

    Customer Answer

    Date: 11/17/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]



    Regards,



    ****** *****

     

    The bottom line is that I did not receive the item I ordered and the substitution is not acceptable to me but I have no recourse

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