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Business Profile

Gift Cards

Gift Card Granny
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 34 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a gift card for my daughter’s birthday. I paid additional for 2 day delivery. I received an email stating my card has shipped. I received tracking info. Estimated delivery 9/23. Today is 9/28 and the track shows it has never left it’s origination point in Pennsylvania. I have emailed several times, I have tried to contact someone on the phone but just get a looped automated message.

    Business Response

    Date: 09/28/2022

    Thank you for sharing your experience, ******** and for the call today.

    I apologize for the inconvenience.  As we discussed, the FedEx tracking number changed, and we failed to provide you the new number.  The package arrived on time Friday September 23, 2022, at 10:13AM ET.

    Please feel free to contact me personally if I may ever be of service.

    I have sent you and email, so you have my full contact information.  I will include the tracking details in the private message.

    Thank you,
    Richard C****
    Chief Operating Officer
    ***********************
    ********* ************ *** ****

  • Initial Complaint

    Date:09/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gift card was sent to the wrong address. The resident claimed never to have received the gift card. It is irresponsible not to require confirmation that the person activating the card is the same as the name on the card. At $500, a card such as this should have as much security as my own debit or credit card. It is unacceptable that the company will not accept responsibility for the security oversight.

    Business Response

    Date: 09/22/2022

    ***** ***

    We are very sorry about this situation. We are reliant on accurate delivery information at the time of order. These cards are not traditional debit or credit cards and they are as susceptible to theft and fraud similar to that of a card purchased in a store. The name on the card has no relevance to who is in possession of the card. Gift cards are very similar to cash. We remain committed to support you if you pursue action through law enforcement. We would gladly provide all available data like, IP address where card was activated, transaction history and delivery address to any requesting legal authority. 

    Russell D* *****
    Director of Client Care

  • Initial Complaint

    Date:08/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There's a 2% promo going on, I made the purchase and got the order cancelled, customer support indicates "this account is unable to be approved" but they didn't even give me a chance to submit documents for verification or approval. Suspecting me of fraud for no reason and disallow me to participate in the promo is ridiculous.

    Business Response

    Date: 08/08/2022


    Thank you for sharing your
    experience, *****  

    I apologize for the inconvenience.

    Any number of factors can
    prevent approval of online transactions.  You may find this article helpful https://www.nerdwallet.com/article/credit-cards/why-credit-card-rejected-online

    Unfortunately, we are unable
    to process payment on your account and therefore unable to accept the order.

    GiftCardGranny.com is
    committed to providing the highest possible level of prompt, professional, and
    personal service. 

    Thank you,
    Richard C****
    Chief Operating Officer
    ***********************
    ********* ************ *** ****

  • Initial Complaint

    Date:07/21/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a gift card from someone and they used gift card granny then they said they made a mistake and refunded the card used to pay for the gift card $105.94 but I had used the card and I had to return two things and got $54.95 back on that card but they shouldn’t of refunded the card used to pay for this gift card and I want the $54.95 that was returned on the card I want to use the rest of the money on my card that made a mistake refunding the card used to pay for this

    Business Response

    Date: 07/21/2022

    Thank you, *******, for sharing your experience with the
    Better Business Bureau.

    I called you three times and left a voicemail hoping to
    clarify the events.

    You contacted support on July 14, 2022, at 10:49PM ET and
    provided the email confirmation the order had been cancelled.  At 11:04PM ET (15 minutes later) we responded
    confirming the order had been cancelled and refunded in full.

    The order was cancelled by the owner of the credit card used
    to pay for the order.

    When an order is refunded, we return all the money paid to
    the original credit card used to place the order.  Refunded gift cards have no balance and are
    unavailable for use.

    Very simply, the person who bought you the card received all
    their money back. 

    I see additional communication with our support team on July
    19, 20, and 21, 2022.  I am pleased to
    see the very fast responses your received but apologize we were not clearly
    communicating the gift card you received was not paid for and has no value.

    I have also contacted you by email so you have my complete
    contact information.

    Best regards,
    Richard

    Customer Answer

    Date: 07/21/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 



    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]. The friend who sent it didn’t cancel it 



    Regards,



    ******* ********

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