Reviews
Customer Review Ratings
Average of 40 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromTom A
Date: 02/21/2024
1 starTom A
Date: 02/21/2024
SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM
Gift Card Granny
Date: 10/04/2024
Please email ********************************** with any additional details so we can further investigate your claim.We are an A rate company with the BBB and we will do what we can to provide guidance and support in your case.Review fromJason S
Date: 02/08/2024
1 starJason S
Date: 02/08/2024
This is a fraudulent company. I ordered a gift card for my brothers birthday and he never received it and it still shows as in transit. I tried to call their phone number and is a BS number that says congratulations, you pressed star. This doesnt mean you are a star, only that you pressed star and it repeats this over and over again. I tried their chat option and it keeps you in a circle and asks you the same questions over and over. This site needs to be closed down.Gift Card Granny
Date: 10/04/2024
Please email ********************************** with any additional details so we can further investigate your claim.We are an A rate company with the BBB and we will do what we can to provide guidance and support in your case.Review fromDogg K
Date: 02/03/2024
1 starDogg K
Date: 02/03/2024
This Gift Card Granny scam is run by the very people that steal from you. Don't trust them. They are from ***** with fake web sites for Better business bureau and ADP companies. They are all untrustworthy.Gift Card Granny
Date: 10/04/2024
Please email ********************************** with any additional details so we can further investigate your claim.We are an A rate company with the BBB and we will do what we can to provide guidance and support in your case.Review fromKaren M
Date: 01/20/2024
1 starKaren M
Date: 01/20/2024
This is a scam. I activated my card, and it shows that I have a $50 balance, but it has been declined by every merchant I have taken it to. *******. ******. Several restaurants. Their customer service is not helpful at all. They said the ******* cashier did something wrong.Gift Card Granny
Date: 10/04/2024
Please email ********************************** with any additional details so we can further investigate your claim.We are an A rate company with the BBB and we will do what we can to provide guidance and support in your case.Review fromBrittany C
Date: 01/14/2024
1 starBrittany C
Date: 01/14/2024
Absolutely horrible experience. Ordered a gift card and used the promo they show on their website for free shipping JANUARY24 - was in the process of completing my order for $104.95 only to find that when I checked my credit card that I was still charged $106.94 for the $1.99 shipping even though the total that was reflected on the screen took off the $1.99 for their promo code. Then found out the only way to reach anyone is through a chat system that was zero help. Tried to call the number on the website and it says it's not even a valid number! Complete SCAM!! I will be disputing this with my credit card company - never again.Gift Card Granny
Date: 01/15/2024
Thank you, ********, for posting your comments with the Better Business Bureau.The toll-free support phone # ************ has no reported issues and we have no support requests associated with your contact information or orders.As you are likely aware, your first two purchase attempts failed because we were unable to charge your payment card. You can verify with your payment card provider the first order DID have the Free Shipping Promo credit (attempted purchase $104.95).Promo codes may only be used once per client, so your third order attempt did not apply the Promo Code. We have issued a credit for the $1.99 shipping fee. This credit will appear on your statement typically in 1-3 business days. You may independently verify this with your payment card issuer.I am sending you email, so you have my full contact information for any personal support.Thank you!************************* Chief **************************************** Telephone *********************Review fromAudrey S.
Date: 01/12/2024
1 starAudrey S.
Date: 01/12/2024
This company fraudulently charged $200 four times to my accounts. After lengthy communication with both my bank and PayPal, I am hopeful these are cancelled. The email and customer service number provided by the Granny, were either returned, blocked or unresponsive. DO NOT allow this company to process any business activity. They can access credit card information and utilize it in criminal fashion. I can atest to that.Gift Card Granny
Date: 01/13/2024
Thank you, ******, for posting your comments with the Better Business Bureau. I am sorry to hear your PayPal or credit card number was compromised. I see you contacted our customer service team January 11, 2024, at 8:26PM ET indicating you did not authorize these purchases and the response from our team member at 8:51PM ET indicating an investigation. January 12, 2024, we sent a follow up at 8:34AM ET recommending you dispute this charge with your payment card issuer. I am sending you an email, so you have my full contact information for any personal support. Thank you! ******* ***** Chief Customer Officer *********************** Telephone ************ *** ****Review fromheidi p
Date: 01/11/2024
1 starheidi p
Date: 01/11/2024
query web for ecard ***** got granny and got one for my dau, she told me that she cant use it on her phone and its for online games, the card was not activated and would not refund or exchane for an anywhere **** cardGift Card Granny
Date: 01/12/2024
Thank you, *****, for posting your comments with the Better Business Bureau.I see you were in communication with *********** on January 10, ****, at 4:23PM ET. Ten minutes later you received detailed written instructions for your daughter to claim the $200 eGift at ****** Play.I am sending you an email so you have my contact information if I may be of service.Thank you!************************* Chief ****************************************Review fromShaun S
Date: 01/04/2024
1 starShaun S
Date: 01/04/2024
I do not recommend because of unreliability and nonexistent human contact availability. I ordered a **** gift card for my sister and after 2 weeks it had not been delivered. I can't get any answer to my inquiry as to the status so I'm disputing the charge to my credit card payment. Not a good experience especially around the holidaysGift Card Granny
Date: 01/05/2024
Thank you, *****, for posting your comments with the Better Business Bureau.We have no record of any support requests. You may easily reach and receive service from www.GiftCardGranny.com by selecting the top menu option Get Help.I see you placed your order on December 23, 2023, at 9:26PM ET selecting delivery via **** First Class (you did not select the faster delivery ******* The **** card was printed & mailed on December 28, 2023, and is expected to arrive any day.If your card has not delivered in 10 business days we will happily process a refund.I am sending you an email, so you have my complete contact information.Thank you!************************* Chief ****************************************Review fromTarsha B
Date: 12/30/2023
1 starTarsha B
Date: 12/30/2023
Horrible business. No adequate help. Unprofessional conduct to the consumer. Unprofessional product support representative. Purchasing gift cards through them. Is an utter nightmare. You pay your money out your pocket for you not to be able to use online purchases for and **** gift card. No ***************** You speak with online bots and email. It should be mandated a phone number to actually speak with live representative. Language barriers with representation of representatives. After 2 and a half hours I asked the rep through email correspondence was their a phone number or if he could call me as to why per their terms the gift card I purchased through GIFT CARD GRANNY.COM on different days being rejected from merchant. As an unknown error? Following All Protocol of terms! Basically passing the buck. No help at all. Due to the unpleasant experience which I have so many stressful remarks as a consumer. I would not recommend anyone go to this site to purchase gift cards. It is horrible. Service horrible. If they could be graded for HORRIBLE SERVICE ON A SCALE FROM 1-****. Definitely ranking them ****. Unresolved issue. My daughter has an loaded prepaid card she can not use and I am out of money. I am infuriated all the wasted hours, of my personal time with no solutions. time. No help. All businesses should be mandated to have an live customer service representative to speak with. but they are allowed to advertise a number which is correspondence by email or bots. I called **** outside of them told they do not exist. I have had the worse experience ever.Gift Card Granny
Date: 12/31/2023
Thank you, ******, for posting your comments with the Better Business Bureau.I apologize for the frustrating experience.I see you contacted **************** on December 30, 2023, at ****** ET and received a response from ****** at 4:37PM ET. I see you spoke with ****** for 36 minutes. I am sending you and your daughter an email, so you have my full contact information for any personal support. I am happy to ensure ****** may enjoy the generous gift you provided.Thank you!************************* Chief **************************************** Telephone *********************Review fromBetty H
Date: 12/30/2023
2 starsBetty H
Date: 12/30/2023
I ordered a gift card from gift card granny on November 12th. As of today December 30th they have not received it. I have tried several times to call but cant get anyone. I have left several messages. I need to get my money back $80 and some change. Please help. Thank youGift Card Granny
Date: 12/31/2023
Thank you, *****, for posting your comments with the Better Business Bureau.There are no support requests associated with your name or email address (and your phone number is not included in this review). For clarification, the order was placed December 12 (not November 12) and you selected delivery via **** First Class. We are refunding your order now and the credit will appear on your payment in the next 1-5 business days.I am sending you email, so you have my full contact information for any personal support. Thank you!************************* Chief **************************************** Telephone *********************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.