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Average of 40 Customer Reviews
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Review fromJohn L
Date: 12/26/2023
1 starJohn L
Date: 12/26/2023
An absolute PIA. A gigantic *** to use. Terrible, Terrible, Terrible Be prepared to spend an hour or more
Gift Card Granny
Date: 12/27/2023
Thank ****************, for posting your comments with the Better Business Bureau.We have no support requests associated with your contact information.I see you had three failed purchase attempts due to our online ordering safety procedures and your payment card issuer. The single card that was issued has not been claimed. Your recipient simply needs to open the email and claim the gift.I am sending you an email, so you have my full contact information. Thank you!************************* Chief **************************************** Telephone *********************Review fromStephen G
Date: 12/24/2023
1 starStephen G
Date: 12/24/2023
Horrible system to try to purchase egift cards. I tried 3 times to get 6 cards and orders immediately canceled. No explaining of why canceled. CANNOT GET A PERSON TO HELP ON PHONE OR ONLINE CHAT. I tried reentering again and used PayPal. Still canceled. Tried one at a time instead of 6 total cards. 1 went thru and now they cancel any further tries to do one at a time. Now I cannot cancel the card that went through. So one child will get a gift now and I have to go out on CHRISTMAS EVE to order 5 cards to be mailed late for Christmas. I will never use Gift card Granny again, ridiculous system. It's too bad I have to click one star on the rating. Do not try to use. Each attempt to order $473.00 in gift cards is being held as pending on my card. I think there might be **** held up until the cancel processesGift Card Granny
Date: 12/26/2023
Thank you, *******, for posting your comments with the Better Business Bureau.I see your support request December 24, 2023, at 12:38PM ET and the response from our support team member at 12:45PM ET advising Your order was canceled because we were unable to verify certain (1) order, (2) payment, and/or (3) delivery information. When we cant verify this information, we are unable to process your purchase and are unable to reverse this decision.Any pre-authorizations or pending transactions on your statement are NOT a charge and it will be removed automatically within the next 7 business days. You may independently verify this with your payment card issuer.For the protection of consumers and payment card issuers, orders are rigorously reviewed to ensure safety and we apologize for this inconvenience. This article may clarify online transactions ******************************************************************************* I am sending you an email, so you have my full contact information. Thank you!************************* Chief ****************************************Review fromjan n
Date: 12/19/2023
1 starjan n
Date: 12/19/2023
GCG, have you been hacked? I just attempted to buy a gift card on your site....after i entered my CC details and hit the submit button, i was immediately informed that the transaction was declined (but i couldn't be told why!). I got suspicious and went into my cc account. There is the initial charge and then a credit (well, that is all good) and then there is a charge right beneath it for $1.00 for a place I have never visited in my life. (and there is also a credit for that same charge)So, someone is fishing. The card is now cancelled. Really bad time of year for this nonsense. Won't ever recommend or try to purchase from you again. Customer should not have to navigate such problems. Too bad i cant leave negative stars. Waste of time and bandwidth.Gift Card Granny
Date: 12/20/2023
Thank you, ***, for posting your comments with the Better Business Bureau.Your order could not be processed because the payment information you provided could not be satisfactorily verified. To protect cardholders and card issuers, strict guidelines surround online transactions. This article may clarify online transactions ******************************************************************************* You may independently verify this information with your payment card issuer.I am sending you an email, so you have my full contact information. Thank you!************************* Chief **************************************** Telephone *********************Review fromDumitru N
Date: 12/18/2023
1 starI ordered 5 plastic cards, $100, $100, $100, $200, and $500, I received the first 4 cards but not i got the $500 card.7 days have already passed and I cannot contact Gift Card Granny in any way.Review fromBarbara C
Date: 12/09/2023
1 starBarbara C
Date: 12/09/2023
I ordered a $250.00 ******* gift card as a holiday gift . I misspelled the email address. Can not get any response in my attempt to correct it. I have emailed numerous times. The phone number I found online is not working.Gift Card Granny
Date: 12/10/2023
Thank you, *******, for posting your comments with the Better Business Bureau. I left you a voicemail.I see your support request on Tuesday, December 5, 2023, at 4:26PM ET to correct your misspelling of the email for the gift delivery. At 4:28PM ET we requested the correct email address, and you never responded.On Saturday, December 9, 2023, you contacted us again at 11:06PM ET and provided the email address you wanted us to send your gift to. This was confirmed to you as completed in two (2) minutes at 11:08PM ET.I have also contacted you by email, so you have my complete contact information.Thank you and at your service!************************* Chief **************************************** Telephone *********************Review fromGary M
Date: 12/07/2023
1 starGary M
Date: 12/07/2023
I purchased $750.00 worth of **** gift cards for Christmas presents, on 12/3 2023 (Sunday). I received a confirmation email with the order # shortly thereafter. The email said that orders on non-business days (like mine) would be printed and shipped the next business day. It has been 4 days and their website still says they are "printing". It is impossible to talk to someone, because the customer service phone number is just an automated response that refers you back to checking your order #. I think it's not being truthful when it says it would be shipped the next business day!Gift Card Granny
Date: 12/08/2023
Thank you, ****, for posting your comments with the Better Business Bureau. The only support requests I see are from your order in December 2021.Gift Card Granny provides automated and human support 24x7x365.I look forward to speaking with you to clarify any issue. The Gift Card Granny team deeply cares about our customers, employees, and community in our mission of spreading happiness and smiles through personalized gifting! I have also contacted you by email, so you have my complete contact information.Thank you and at your service!************************* Chief **************************************** Telephone *********************Review fromAmanda K
Date: 11/29/2023
1 starAmanda K
Date: 11/29/2023
Total scam. The $500 e-gift card I bought for my dad as a 70th birthday present doesnt work no matter what website he tries to make a purchase from. Even worse, Gift Card Granny website doesnt show my order status information or help at all when I try to use the online help chat. Im beyond frustrated with losing out on $500 and the lack of response or help from gift Card Granny to resolve this.Gift Card Granny
Date: 11/30/2023
Thank you, ******, for posting your comments with the Better Business Bureau. Your review completely conflicts the communication with Gift Card Grannys support team. On October 4, 2023, at 3:57 PM ET you contacted support about he used it to purchase plane tickets through Expedia. (Two plane tickets were purchased on August 2, 2023, at 6:55AM ET for a total of $494.00)You communicated with support team again yesterday at 1:23AM ET and were provided your recipient was able to use their gift card ending in **** successfully with 2 different merchants. The Gift Card has a balance of $6.00. Your recipient can review their balance and transaction history at ***************************************************** by inputting their Gift Card Information.I look forward to speaking with you to clarify any issue. The Gift Card Granny team deeply cares about our customers, employees, and community in our mission of spreading happiness and smiles through personalized gifting! I have also contacted you by email, so you have my complete contact information.Thank you and at your service!************************* Chief **************************************** Telephone *********************Review fromKaren G.
Date: 11/03/2023
1 starKaren G.
Date: 11/03/2023
I was notified by my bank that my debit card account was locked because Granny Gift Cards took money out of my account yesterday and tried to take more out today!!!I never even heard of this company till today and absolutely did not make the purchase they scammed my account for. I have filed a fraud claim with the bank/police.Gift Card Granny
Date: 11/04/2023
Thank you, *****, for posting your comments with the Better Business Bureau.
We do not have any record of a support request or order associated with your contact information.
You may contact customer service or me, or simply dispute the charge with your payment card issuer.
I also recommend reviewing with your payment card issuer any possible need to change your account number as your report suggests someone has gained unauthorized access to your payment card information.
I sent you my contact information with exact transcripts of the email exchange. Please contact me with any questions or service assistance.
Thank you!
******* *****
Chief Customer Officer
*********************** ********* ************ *** ****Review fromJoseph S
Date: 10/27/2023
1 starJoseph S
Date: 10/27/2023
The gift card of $400 was stolen and Gift card Granny said there was nothing they could do to help. They should notify the email purchaser when the card is activated for safety purposes. I had purchased $3000 in gift cards I won't use this company again. ********Gift Card Granny
Date: 10/28/2023
Thank you, ******, for posting your comments with the Better Business Bureau. I see your support request on October 9, 2023, at 6:45AM ET. We tried calling you, as requested at 6:52AM ET and you were unavailable. In the ensuing email exchange, we confirmed the order was unable to be processed as it was declined by your bank.I sent you my contact information with exact transcripts of the email exchange. Please contact me with any questions or service assistance.Thank you!************************* Chief **************************************** Telephone *********************Review fromIrving N
Date: 10/11/2023
1 starIrving N
Date: 10/11/2023
Got scammed out of my money feeling down and like I wanna hurt my self cause I dont live the life best here I needed that money. Today I thought I was buying a master card gift card but all the info given to me doesnt work I tried calling, texting emailed them got denied for a refund tried apps like ************ ******* and still wasnt workingGift Card Granny
Date: 10/13/2023
Thank you, ******, for posting your comments with the Better Business Bureau. I see your support requests with our chat on Tuesday, October 10, 2023, at 10:55AM ET and online Wednesday, October 11, 2023, at 3:56AM ET and 5:03AM ET.Each time the service team shared with you the Mastercard is not available to be converted to cash and all the options for spending your $30 card.You responded I really appreciate your serves.In the purchase process it clearly and repeatedly indicates the card is not available for cash access.Thank you!************************* Chief **************************************** Telephone *********************
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