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Average of 40 Customer Reviews
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Review fromCharles V
Date: 10/01/2023
1 starCharles V
Date: 10/01/2023
I have NEVER been to that site and they attempted to charge me nearly $260 and thankfully my bank contacted me right away and blocked the transaction
Gift Card Granny
Date: 10/02/2023
Thank you, *******, for posting your comments with the Better Business Bureau. I am sending you and email in hopes of reaching you because we have no record of any purchase or support request from your name or email address.From your BBB posting, it appears you are stating someone stole your credit card information and made a purchase on our website. Of course, we are troubled to hear this, but thankful your payment card issuer should easily be providing you protection from any financial impact or loss.Hopefully this will never happen to you again. For your benefit, as well as anyone reading this post, if you contact the merchant to report an unauthorized charge, the issue can generally be resolved much faster and with much less work for you personally.Thank you!************************* Chief **************************************** Telephone *********************Review fromDEICY O.
Date: 08/08/2023
5 starsDEICY O.
Date: 08/08/2023
Love your services.... My last order came out great & I just had to order 2 more personalized gift cards. I'm pleased with the speedy service and love that I can get a text back when I need help in minutes. I've recommended you to all my coworkers . Keep up the great job??Gift Card Granny
Date: 08/09/2023
Thank you, *****, for posting your comments with the Better Business Bureau. The Gift Card Granny team deeply cares about our customers, employees, and community in our mission of spreading happiness and smiles through personalized gifting! I have also contacted you by email, so you have my complete contact information.Thank you and at your service!************************* Chief ***************************************** Telephone *********************Review fromFrank H
Date: 07/15/2023
1 starFrank H
Date: 07/15/2023
SCAM COMPANY. Horrible scam company got a gift card that is completely unusable. Reached out to customer service multiple times, no response at all. Requested a refund, rejected. I feel completely helpless. STOLE MY MONEY AND THEN IGNORED ME!!!! Find somewhere else to buy gift cards or dont get ********** at all.Gift Card Granny
Date: 07/18/2023
WRONG COMPANY Thank you, *****, for posting your comments with the Better Business Bureau.We have no orders or support requests associated with your email address.GiftCardGranny.com provides 24x7x365 bilingual support by live agents at the phone number on the home page ************ and by email, chat, SMS, and virtual assistant.The great news is that no merchant can steal money from you credit card payments. Consumer payment card holders simply need to contact their card issuer and report a disputed charge.If somehow you are a recipient of and not the buyer of a gift card issued by GiftCardGranny.com, please contact support (as outlined above) or me personally.I am sending you an email so you have my complete contact information.Thank you!************************* Chief ***************************************** Telephone *********************Review fromMarco C
Date: 06/19/2023
1 starMarco C
Date: 06/19/2023
Terrible experience the website said it didnt accept my moms transaction and we tried multiple times and in doing so it charged my moms credit card 8 times and now my mother is mad at me and i feel extremely guilty she is a hard working lady. We tried to dispute the transactions we only acknowledged one and we later ended up finding out that we we charged 8x never again will i trust this website and i suggest the same for others.Gift Card Granny
Date: 06/20/2023
Thank you, *****, for posting your comments with the Better Business Bureau. I called you and your voicemail is not set up.I see your support request June 19, 2022, at 2:22PM ET requesting to cancel your order and the response nine (9) minutes later confirming we have no orders associated with your email address (and asking if you used a different email address for the order). You have not responded to the request for information to further assist you.From the available information is appears we never charged your mothers payment card. You may independently verify this with your payment card issuer.I am sending you an email, so you have my full contact information for immediate attention.Thank you!************************* Chief ***************************************** Telephone *********************Review fromEmily H
Date: 03/18/2023
1 starEmily H
Date: 03/18/2023
These people are full of c*** My card was charged I have proof on my statement and they refuse to give me a card because they say my info can't be verified they take no steps to verify it and customer survive is b*****. I have no money I actually put my account in the negative for this card they screwed me out of.Gift Card Granny
Date: 03/20/2023
Thank you, *****, for posting your comments with the Better Business Bureau.I see your email support request at 1:15AM ET on Saturday, March 18, 2023, the response one (1) minute later, and the *** communication beginning at 1:17AM ET.I apologize we were unable to accept your online order. As shared in detail, we were unable to verify certain information which I will not detail here for your privacy. As communicated, your payment card was authorized but never charged. For the security and protection of all payment card holders and issuers, transactions are reviewed prior to processing. This is a normal process in online transactions which you may independently verify with your payment card issuer.I am sending you an email, so you have my full contact information.Thank you!************************* Chief ***************************************** Telephone *********************Review fromStephen H
Date: 03/08/2023
1 starStephen H
Date: 03/08/2023
I emailed support about an unauthorized purchase attempt and was denied a refund.He lied in his response saying I had used multiple e gift cards when only one was even activated. I've since had to have the physical versions of the cards mailed to me to try to get some value out of them. I've lost over $2,000 in useless gift cards because your support team was completely incompetent or just scam artists.Gift Card Granny
Date: 03/09/2023
Thank you, *******, for posting your comments with the Better Business Bureau.Thank you for your honesty with our support team. I am very sorry your son made this purchase without your advance knowledge. During the purchase process it very clearly indicates the cards are not for gambling or cash access.I see your online support request on Wednesday, March 1, 2023, at 1:39PM ET and the response twelve (12) minutes later. I also see the support request Saturday, March 4, 2023, at 11:53AM ET and the response six (6) minutes later confirming your physical cards had shipped.I am sending you an email, so you have my full contact information.Thank you!************************* Chief ***************************************** Telephone *********************Review fromLisa M
Date: 01/08/2023
1 starLisa M
Date: 01/08/2023
My son was viciously attack by our neighbors pittbull, he went through a couple of surgeries and then had to have 4 hrs of dental work cus the dog knock out a permanent tooth plus damage 4 others. After the intense dental work he wanted ***** I didnt have the money so I bought a gift card with zip (quad pay) and the first time they never sent an email or acknowledged the payment. Call gift card granny they told me I put in the wrong email and I would have to redo my order. After contacting zip and getting them to quickly put the money back in my account I reorder only then was told that gift card was canceled. They took the money off my zip account and now I have to wait 3-5 business days to get my refund. In the meantime my child whos already suffer enough never got to go out and eat.Gift Card Granny
Date: 01/09/2023
Thank you, ****, for posting your comments with the Better Business Bureau.I am very sorry to hear about your sons accident and hope he is feeling much better!I see your online support request on Saturday, January 7, 2023, at 7:53PM ET and the response two (2) minutes later. As shared, the transaction was not approved with a message clarifying 1) why we could not process the order, and 2) that your payment method was only authorized but NOT charged. I am sending you an email, so you have my full contact information.Thank you!************************* Chief ***************************************** Telephone *********************Review fromMaureen M
Date: 12/27/2022
1 starMaureen M
Date: 12/27/2022
I bought a gift card from Gift Card Granny and it wasn’t activated by recipient that I sent it to. They did not activate the card. He did not know how to for in store purchase. I called Customer Service. They told me it has been activated and cannot be used for in store purchase. ( only online merchants) But they return it back to me and after I ask for a refund “before” it was activated, Customer Service was on the phone with me. She walk me through how to activate it. Which she told me it was already activated. I was out and it was cold. I was trying to get through it. Now after calling I look online and read it cannot be refunded after activation, when I got off the phone with Customer Service. I receive an email that they could not give me a refund. I email them and told them the card have not been use. I am retire and on a fixed income. I was done with all of my Christmas shopping and need a gift card for someone to use at merchants close to their home, which I thought was all Visa Gift Cards. This card can only be used for online merchants. This person needs gas, food and everyday essential. Money that I could not afford to waste for online orders. After reading reviews and complaints, I will never use another company like Gift Card Granny and would not recommend anyone to use them. It all happen within a 5 hours after the order was placed. Could easily been refunded.Gift Card Granny
Date: 12/28/2022
Thank you, *******, for sharing your comments with the Better Business Bureau.I am sorry to hear about this unfortunate situation. The digital product you selected very clearly states it is for online & telephone purchases. For in-store use, please select the physical card.Digital ***************** recipients are always able to change their gift for a physical card for in-store purchases.Wishing you a safe and happy holiday season!************************* Chief ***************************************** Telephone *********************Review fromduc huy h
Date: 12/05/2022
1 starduc huy h
Date: 12/05/2022
I would like to share a sad experience that I have with this website. I bought a credit card visa online for myself, and infortunately it doesnt work at all. And they don't offer refunding! I want to use for my uber it didn't work so I tried on several dozen website and it's still not working ...its always denied and no and answer from.this website to offer a refund. Ofc they did answer providing advices but im not impressed because they did not resolved my issue.i want my money back...this is a scam website and im.surprised that they are legit in the usaGift Card Granny
Date: 12/06/2022
Thank you for your feedback, ***************************** see you contacted support on Sunday, December 4, 2022, at 8:11AM ET and received a response 7 minutes later.When purchasing the card, it clearly states the card is not valid for gambling and money transfer. Out of a deep commitment to customer satisfaction, on December 6, 2022 at 9:37AM ET you received confirmation of the refund and expressed thanks at 11:12AM ET.Thank you,************************* ***** ***************************************** Telephone *********************Review fromChris C
Date: 10/13/2022
1 starChris C
Date: 10/13/2022
THIS COMPANY IS A FARCE! DO NOT DO BUSINESS WITH THEM. i WENT TO USE A GIFT CARD ONLY TO DISCOVER IT WAS SOLD ON THE BLACK WEB AND THERE WERE ABOUT 10 ATTEMPTS TO USE IT.... FROM FLORIDA TO MARYLAND (ABOUT 4 ATTEMPTS), NEW YORK, MASSACHUSSETTS, ARIZONA ETC.... SOME WERE OVER THE AMOUNT OF $100 AND MANY WERE EVEN AMOUNTS OF $50, $150 ETC.... THEY DID NOT CARE AND SAID IT WAS MY RESPONSIBILITY TO KEEP THE GIFT CARD SAFE!!Gift Card Granny
Date: 10/14/2022
Thank you for sharing your experience, *****, and for the communication yesterday.As shared yesterday, from your report, your email and your eGift were accessed by someone other than you.To reconfirm the events, you contacted customer service October 13, 2022, at ******* ET and received a detailed support response 15 minutes later at 10:30AM ET.Your digital **** was sent to your work email on March 14, 2022 and was activated the same day. The card was not used until August 22, 2022.Please feel free to contact me personally if I may ever be of service.I have sent you and email, so you have my full contact information. Thank you,************************* Chief ***************************************** Telephone *********************
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