Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son **** ***** purchased a 50.00 gift card to castellos restaurant in Poplar Bluff Mo for Mother’s Day this year from GiftYa I received it and followed directions and put it on my credit card like it said . I then received an email immediately saying that it was activated for 55.00 ?!? We are at castellos and it was almost 55.00. We used our card . We kept checking our balance and we never seen where that taken off or that we had even gotten a credit! This seems like a scam as we have never received the credit! I have read reviews with a similar story since please rectify this problem thank you ******* ***** **** * **** ** ****** ***** ** *****

  Business Response

  Date: 05/31/2024

  Thank you for taking a call with our support team. We are very glad we could assist you in receiving the full credit to your linked card. Please feel free to call us back at any time if you have any further questions. We are available 24/7/355.

• Initial Complaint

  Date:05/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was gifted a gift card by giftya. I activated my card and used it at the merchant I picked. I was never credit my account. When I contacted the business they told me I have to wait 24 hours because the credit limit was exceeded. When I contacted the company, they told me they tried to do the credit three times and it failed. Then they went to tell me that I should put another card on there. I had already used the card prior at the merchant. So I cannot get a credit on a different card. Only the one that I used at the merchant. Giftya it’s supposed to be instantly credited to your account. They keep having excuses why it doesn’t work

  Business Response

  Date: 05/20/2024

  Hello Diane,
   
  Our supervisor Joe had a discussion with you today and we hope this helped with the concern you raised.

  We are very sorry for the frustrating occurrence. As Joe mentioned, unfortunately, not all financial institutions will allow our credits to be pushed to their systems. The options available are for you to disconnect your current linked card, connect to a new card, and use the handy "Where's my credit?" feature to send yourself the funds to the new card without having to make a new purchase at the merchant.

  Please do email us if you need any addition support and we will respond within minutes : [email protected]

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/22/2024 - purchased $100.00 gift card (Amazon) for Administrative Professional Assistant week requesting delivery via e-gift card to *********************** on 4/24/2024. By 4/24/2024 (COB) no delivery - contacted GiftYa Amazon requesting resend which the claim they did - By 4/25, 4/26, 4/27 and 4/28 she had not received (although the claim was sent, resent). I was charged using AMEX credit card on 4/22/24 without recipient receiving gift card. I requested GIFTYA to change e-mail to personal vs. business. Our IT Team @ GDMS said they attempted to send once, but did not go through. IT checked our e-mail portal continuously noting no further attempts. You cannot connect with live person - all follow-up/disputes are via chat which is definitely not real - as the chat line has same responses repeatedly - you cannot ask questions - it's all "fake responses" as they ask the same ??? no matter how many times I went back to Chat ---it's a scam and 1) No gift card sent; (2) I have a $101.95 charge on AMEX (business card); Then late on 4/28 - they sent to recipient via personal e-mail and in order for her to receive - she had to submit her bank deposit # (there is no way this is associated with Amazon Gift Card). I have been charged and she has provided confidential information. I reported this to AMEX, she is reporting to her bank - but to resolve this issue - it's important that BBB receives this complaint as I trust wholeheartedly this will be resolved.

  Business Response

  Date: 04/29/2024

  ** ******
   
  We tried to call you to address your BBB review however we reached a voicemail. Here are the details after researching the order and gift
   
  Upon checking your recipient ****** ****** linked her Amazon GiftYa to her card ending in *****
   
  All the recipient needs to do is make a purchase on Amazon with the card above and they will receive the credit for the amount spent until the value of the GiftYa is used in full.
  
  If you or the recipient need any further help please dont hesitate to contact us at [email protected]

  Regards,

  Russell D* *****
  Director of Customer Support

  Customer Answer

  Date: 04/30/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  2 things:  1) - They finally sent ****** ****** e-gift card, however she was required (not requested) to provide her bank acct. # in order to use the certificate;  2) And they have charged my AMEX card twice .  I only ordered one e-gift certificate.  This needs to be reconciled.  They left a message yesterday re: ****** did receive, but no further details.  Please help and THANK YOU!

  ***** *******
  
  ************

  I would ask one of the Supervisors at the business call me directly to get this resolved over the phone.  Thank You!

  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ***** *******

  Business Response

  Date: 05/02/2024

  **** *****

  We have attempted to call you on 2 occasions and each time we left a detailed voicemail to assist you. We have also followed up in email on at least 2 occasion's.
  From our investigations we can see there was a canceled transaction which is likely why you seeing a pending charge on your statement. Please independently verify this with you bank that it is a pending charge if in fact its still showing. These canceled transactions charges usually fall off an account in a matter of days.
  In terms of the recipient's redemption. It really does appear that there is some confusion on the product. We do NOT require a bank account to redeem the gift. The recipient in this case opted to link a bank card and once they use that bank card at the merchant we will promptly credit that card back. The beauty of GiftYa is that your recipient will never lose or partially use their gift and nobody can steal it! In addition, GiftYa added $5 to the gift when the recipient linked their bank card. If you require any further assistance please reply to the emails we have sent or send us a new support request at [email protected] 
  We are highly committed to supporting our clients and we will resolve this for you and ensure your recipient is fully supported in redeeming their gift.
  
  Russell D* *****
  Director of Customer Care
  *************************
  ************

  Customer Answer

  Date: 05/02/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  1st and foremost - I have responded to their calls.  In fact, talked with someone earlier today noting he cancelled the card that was ordered and will make sure charges are reversed on Amex.  As of today, the charges have been with Amex - Amex hasn't received anything from this company (no calls/e-mails).  Until I know this is completely resolved - meaning AMEX credits my account noting the charges have been removed, we'll be able to move forward.  Once again - this is has been most frustrating and have spent numerous hrs. to fix something that is broken.  This company needs to have ongoing support (via speaking with someone) vs. a chat line that repeatedly responded with same messages.  I've spent 11 days from order to now - thinking this was a good option -- order from this company.  Now I have to work with AMEX to resolve so any/all charges related to this company is resolved.  In my opinion, this company is totally responsible until my all charges against my account are resolved.  I can be someone's best advocate as long as they right the wrong.

   
  
  Regards,
  
  
  
  ***** *******

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/22/24 I order 3 separate gift cards to be sent to my support staff from Giftya. I paid $80.85, they took money from my account and my staff did not receive anything. I resent a couple times and engaged in "chat" conversation on 4/23/24 w/Giftya with no resolution.

  Business Response

  Date: 06/13/2024

  ** *****
  
  

  Thank you for your feedback and we apologize for any inconvenience caused. Our customer support team have reached out and assisted you. We trust the resolution is suitable and addressees your concern in full. If there are any other concerns or questions please do not hesitate to get in touch with us again. You can simply reply to the last email received.

  Thank you and have a great day!

• Initial Complaint

  Date:04/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Dunkin E-Gift Card for $25 on February 20, 2024 and my friend never received it. $26.95 was withdrawn from my account. Can you please remedy this problem? Thank you!

  Business Response

  Date: 04/12/2024

  ** ****** 

  Thank you for your feedback.
  

  The GiftYa support team have just e-mailed you to offer some assistance and clarify some information.

  
  "I am reaching out to you regarding the $25 Giftya that you sent to ***** ********* Please check that this number is correct if it is not, please provide an alternate one or an email address. It was sent successfully when you placed the order, just in case, I have resent it, please have them check to confirm receipt and be sure to have them check their spam/ junk mail as it may go in there. Please don't hesitate to let us know if you need any more help."

  You can reply to the email or please send a request to [email protected]

   

• Initial Complaint

  Date:03/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Giftya.com
  Great idea for a business but would not process my card (with all correct information) for purchase on American Express or MasterCard. Concerned my card information is floating around somewhere. Huge waste of time!
  No customer service available - only computer bot on prerecorded chat that doesn’t understand or solve problems.

  Business Response

  Date: 04/12/2024

  ** *****

  We are sorry for any inconvenience. 
  Your order was canceled because we were unable to verify certain (1) order, (2) payment, and/or (3) delivery information. When we can’t verify this information, we are unable to process your purchase.
  Any pre-authorizations or pending transactions on your statement are NOT a charge and it will be removed automatically within the next 7 business days. You may independently verify this with your payment card issuer.
  

  Customer Answer

  Date: 04/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory.  I would still like to know why their system would not accept my 2 perfectly good cards.  Perhaps I need to correct something??   However this business needs better service than a simple computer bot which cannot fix problems or understand humans! Lost no $ but lots of time and frustration!  
  
  
  
  Regards,
  
  
  ***** *****

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12:01 am on 3/21/24 I authorized payment via paypal to GiftYa for a $114 Amazon gift card
  12:02 am on 3/21/24 recipient received GiftYa in inbox, clicked the "activate your gift" link to open and promptly got a popup that read "There was an error claiming your gift. Please try again or contact customer service" after trying 2 more times on different browsers, recipient tried contacting customer service at 12:07 am on 3/21/24. Chat was automated and didn't understand an error-based text prompt. The FAQ page did not help and there were no further instructions on the site about how to contact customer service.

  Business Response

  Date: 03/21/2024

  ** *****

  We are sorry to hear about this experience. The GiftYa support team emailed you today (Ticket number 417701). Please do respond to that email so we can fully support and assist you. The content reference in the communication is:
  

  ** ******
  
  Thank you for your recent order with GiftYa.
   
  Due to the gifting nature of our product, a GiftYa is unredeemable when self-gifted. I see that your gift was sent to ***************** If this is an alternate email that belongs to you, you unfortunately will not be able to redeem this gift.
   When redeeming a GiftYa, the recipient must use a different phone number than the one used to purchase this gift. 
   If you would like this sent to a new recipient, please provide their email address or phone number so we may make the change.
  Or, if you do not wish to send this to a new recipient, let us know and we will process a full refund for you. Refunds will be reflected on your account again within 3-7 business days from the date of cancellation.
  
  We apologize for any inconvenience that this has caused you.

   

  Thank you

  Russell Da *****
  
  

  Dir. Customer Support

  Customer Answer

  Date: 03/21/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
  
  
  
  This would resolve my complaint if they included a way to communicate directly with them and get the refund processed. Their message assumes that the card was self gifted (it was not, it was sent to my sister) and completely fails to address the actual complaint I filed (the error message she got when she tried to redeem the card). I don't want to close this case until I'm provided with some confirmation that the business WILL refund my money. My fear is if I respond with "yes, a refund would resolve my complaint" they will just not follow through once the BBB is no longer involved because I have no power to hold them accountable to that message. They also seemed to imply that they emailed me the message they sent through the BBB communications platform, which they did not. They sent me an email with 2 of their standard FAQ questions and corresponding buttons to click if that answered my complaint (it did not) and no information about any other resolution. It seems shady to me and I'd prefer to keep the BBB in the loop until it's actually resolved.
  
  
  
  Regards,
  
  
  
  ***** ******

  Business Response

  Date: 03/25/2024

  ** ****

  We have processed a full refund.
  We made an attempt through email and phone to personally reach out and ensure the case was fully resolved. We apologize if this was not a self gift and we were hoping to have a call to obtain as much information on what may have happened with the gift.
  Please dont hesitate to get back to us if you have any questions.

  Refunds can take 1 to 5 days depending on the card issuing bank.

   

  Have a great day.

   

  Russell D* *****
  Director of Customer Care
  *************************
  ************

  Customer Answer

  Date: 03/28/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ******

• Initial Complaint

  Date:03/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  date: March 3, 2024
  
  falsely advertising that they are selling egift cards, but are not, they are selling "credits" if you link your card or you have to get a gift card mailed to you.
  
  refuse to issue a refund immediately, but take money out of your account immediately.
  
  paid for a $100 gift card and they took $201.95 out of my account

  Business Response

  Date: 03/08/2024

  Dear *****
  
  

  We are sorry for any poor experience. In looking into your complaint we have determined that an Apple Giftya was ordered. Unfortunately we do not have traditional e-gifts for Apple but the recipient has numerous options to redeem their gift. Based on further research we show that you selected a the self-refund option and received a refund for the load value. If there are any pending authorizations on your statement these should soon be removed and you can independently verify this with your financial institution. 
  
  We would gladly discuss any of this if you still believe you have any payments not returned.
  

  Russell D* *****

  Director of Customer Care
  *************************
  ************
  

• Initial Complaint

  Date:02/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a 100 dollar gift card from this company and when I went to use it, it was flagged as a fraudulent code and completely shut down my entire doordash account. Not only can I not get into my account, the code does not work. 100 dollars is sitting in my account and they REFUSE to issue any kind of refund or provide any other alternative. It is literally stealing money. Look at all of the other reviews on her documenting very similar experiences. This company needs to be shut down or investigated. It is complete scam.

  Business Response

  Date: 02/13/2024

  Good morning, *********
   
  We just wanted to follow up with you regarding the Doordash eGift card issue you reported last week.
   
  We have heard back from our fulfillment partner and they confirmed that your Doordash eGift card was redeemed/added to a customer's account on 11/12/2023 at 10:23:40 PM.  This was the same day you performed the exchange for the Doordash eGift.
   
  If you log into your Doordash account and check your gift card usage/redemption history you will likely see a record of the credit to your account for this gift card.
   
  If you need any further assistance or have any further questions on this egift, please contact DoorDash customer support at 1 (855) 431-0459. They are likely able to give the cardholder more information on redemption store, purchases made etc. If you did not redeem the card then you can file a police report and we gladly assist any investigating officer.

• Initial Complaint

  Date:02/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given a gift card via GiftYa from a friend. They have you use your own personal credit card for transactions and then promise to repay you. However for me GiftYa refused to pay me my balance after I followed their steps to a T. They then told me that I could receive the money if I paid their fee. This company reeks of scammy behavior I feel they are misrepresenting themselves and scamming individuals, this should be investigated

  Business Response

  Date: 02/05/2024

  ** ******* We are sorry for any frustration in receiving the GiftYa credit. There are rare cases where crediting a linked card may not go through. You have not lost your funds and our support team will reach out to you today. We see you requested a call back between 2 and 4 pm EST today. Once we have an opportunity to connect we will ensure you get your funds. Receiving a physical Visa card or a traditional eGift do not come at a cost and we will help you receive these. 
  Russell D* *****
  Director of Customer Care
  *************************
  ************