Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/24/23 I was notified by Giftya that a friend had purchased me a Giftya card. I logged onto their cite and followed their instructions on where to apply the $105. I elected to apply it to my Visa card. I received confirmation on 12/24/23 that the funds had been applied to my card. I have checked every day since and as of today (1/2/24) it has still not been applied.

  Business Response

  Date: 01/13/2024

  Thank you, ****, for posting your comments with the Better Business Bureau.
  

  I see you contacted GiftYa support on January 2, 2024, at 2:37PM ET and received a response at 2:47PM ET with written instructions for automating your credit.
  

  To immediately receive your credit, please follow the instructions below. Additional information can be found here.
  
  
  Sign in to your GiftYa account.
  Click on the Where's my Credit tab.
  Select the merchant where you did not receive your credit.
  Enter the date & amount of your purchase and the transaction type.
  
  Once you have completed this form, GiftYa will immediately issue the credit to your linked card.
  

  Although credit is immediately issued, it may take 1-3 days for the funds to be available in your linked account, depending on your bank.
  

  If you still have not received your credit, please respond to the last email, or contact [email protected] and we will resolve.
  

  I am sending you an email, so you have my complete contact information.
  Thank you!
  Richard C****
  Chief Customer Officer
  ***********************

• Initial Complaint

  Date:12/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Giftya.com is a scam. I purchased from their website a gift card to ULTA beauty for my wife. It was an E-gift card that upon purchase was supposed to be sent to my wife via txt. This never happened. It’s 4 days later. My bank is wanting a 3rd parties opinion and that’s why I am contacting you all. Please shut this website down!!!!

  Business Response

  Date: 12/26/2023

  ** *******

  On Friday you contacted us via phone support which logged support ticket number *******   We replied in 10 mins and we never had a reply back.
  
  We have also subsequently looked at the order  after this review and it appears there is 2 different numbers. You potentially entered one incorrectly and if not your gifts were sent to your recipient's.
  
  Its a pity we could not be more support to you and we hope that this  quick reply is evidence of  our commitment to our customer's and dispelling the false accusations that we are a scam.
  
  I have refunded the Orde* ****** with both gifts in full for you. The funds can take a few days to reflect.
  
  I will be happy to have a call or field any further questions.
  
  Russell D* *****
  Director of Customer Care
  *************************
  

• Initial Complaint

  Date:12/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A notification of a charge popped up on my phone for my bank account being charged for a giftya card. I have never heard of or used this company or their cards. I froze my debit card and emailed giftya support. The transaction shows pending which tells me can be stopped before they are paid. They responded a few times and then stopped after saying it would be escalated. I need to know how the giftya was purchased, of it was am app linked to debit card or bank account and what info I need to protect to keep my bank account from being depleted at Christmas time. This is a nightmare. Please help

  Business Response

  Date: 12/18/2023

  Thank you, ***** for posting your comments with the Better Business Bureau.
  

  I am curious why you are posting a complaint.  GiftYa is not responsible for someone gaining access to your bank account & the service you received seems exceptional …. In the middle of the night.
  

  I see your report yesterday at 1:43AM ET that your payment card was used without your authorization.  I see we responded four (4) minutes later at 1:47AM ET and initiated investigation.
  At 6:48AM ET we confirmed a refund had been processed.
  

  I am sending you an email, so you have my complete contact information.
  

  Thank you!
  Richard C****
  Chief Customer Officer
  ***********************

  Customer Answer

  Date: 12/19/2023

  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I would like to withdraw my complaint and apologize for wasting all parties time. I acted under extreme fear about my account being compromised and I would like to apologize. 

  
  
  Regards,
  
  
  
  ***** *********

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an egift card from giftya.com and I know the value isn't alot but egift card is to use immediately, oh no in order to do so you have to link your zelle which costs 3.99 so leaves you with 6.01 which didn't work. Or you have to get a card in the mail now I cannot even access the card because I can't verify my phone number I get a code and it states it's incorrect this company shouldn't be operating and I'm glad it wasn't a large amount. So horrible.i guess the ten dollars is a small loss.

  Business Response

  Date: 12/08/2023

  Thank you* ********* for posting your comments with the Better Business Bureau.
  

  I see your gift was fully refunded on Thursday, December 7, 2023.
  

  In reviewing your vulgar and rude l behavior with our support team we request you not make any further purchases.
  

  GiftYa recipients are NEVER REQUIRED to link a payment card.
  

  The GiftYa.com homepage states “GiftYa is an improved gift card – use it like an eGift code or activate to a Visa, Mastercard or Amex.”
  

  GiftYa offers recipients six (6) redemption options including 1) linking the gift to a regular Credit or Debit card, 2) selecting a traditional digital merchant eGift card, or 3) change to another merchant, 4) receiving the gift value in cash vis Zelle, 5) selecting a plastic VISA card, or 6) regifting. 
  

  I am sending you an email, so you have my complete contact information.
  

  Thank you!
  Richard C****
  Chief Customer Officer
  ***********************
  Telephon* ************ *** ****

• Initial Complaint

  Date:11/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This order was canceled and I still have not got my refund they keep giving me excuses

  Business Response

  Date: 11/17/2023

  Hi ********

  We profusely apologize for the inconvenience. This was 100% an oversight on our part.
  I have attached the Confirmed Authorization Void.
  
  You are welcome to contact me if you have any further questions.
  
  Russell D* ***** (Dir. Customer Support)

  *************************

• Initial Complaint

  Date:11/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $50 for a gift card to a relative. Upon talking to that relative they informed me the company states before recipient can receive the money they must provide their credit card number so this company can have access to their info and money!! They do not make that clear on their website (do not go into clear details re. that is the only way the recipient can get their money. They stay they are safe, we are protected. Well if the customer is protected how come so many complaints. I have very little money to through away and am now dealing with Cancer please just return my money. Companies demanding someone's Visa, stating no returns after the fact, cant even get a refund on their company card. etc just when buying a gift card is certainly not legal, honest. fair. and certainly cannot be trusted. Giving up your credit card to anyone is a gamble. What would happen next after the card number is obtained??? There is no longer any control you have on charges, except to try and fight them.. Please kindly return my money to me. I have enough to worry about.

  Business Response

  Date: 11/07/2023

  Thank you, *********, for posting your comments with the Better Business Bureau.
  

  I do not see any requests for support associated with your contact information.
  

  I apologize for the confusion.  GiftYa recipients are NEVER REQUIRED to link a payment card.
  

  The GiftYa.com homepage states “GiftYa is an improved gift card – use it like an eGift code or activate to a Visa, Mastercard or Amex.”
  GiftYa offers recipients six (6) redemption options including 1) linking the gift to a regular Credit or Debit card, 2) selecting a traditional digital merchant eGift card, or 3) change to another merchant, 4) receiving the gift value in cash vis Zelle, 5) selecting a plastic VISA card, or 6) regifting. 
  

  You or your gift recipient is invited to contact support with any questions.
  

  I am sending you an email, so you have my complete contact information.
  Thank you!
  Richard C****
  Chief Customer Officer
  ***********************
  ********* ************ *** ****

• Initial Complaint

  Date:10/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a text from Giftya saying that a friend of mine* ******** ****** was sending me a Giftya card (which she thought represented Barnes and Noble) for $25.00 as a birthday gift. I was unable to access the amount online, so I requested that a Visa cash card instead. I received the card but, despite making numerous attempts, I am unable to activate the card or to find anyone to help me. I would like a check that I can cash at a bank.

  Business Response

  Date: 11/01/2023

  Thank you, *******, for posting your comments with the Better Business Bureau and the call today.
  

  It was very nice speaking with you and I am pleased we were able to promptly Activate your VISA card.
  

  I am sending you an email, so you have my complete contact information.
  

  Thank you!
  Richard C****
  Chief Customer Officer
  ***********************
  Telephone 866-739-4914 *** ****

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried using my giftya which was a present to me and it didn't work. I still have the text and code, I did enter my debit card at the time and I was charged on my debit!

  Business Response

  Date: 10/27/2023

  ** ********

  I tried to call you to assist you but the voiemail box was full. I subsequently left you a text message.

  In review of your Gift I can see you have correctly activated your bank card. Now all you need to do is spend with the activated card at the merchant (in this case Homegoods). Once you spend (any amount up to $105 we will credit those transactions back. This is why GiftYa is great!! Your gift wont expire, you wont forget it or lose it as its attached to your own personal card.
  
  I left you my details and will always take a call should you need more support.
  
  Thank you

  Russell D* *****

  ************

• Initial Complaint

  Date:10/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Said on bank statement immediately money taken 3 times and while I ordered said it couldn't be processed 200$

  Business Response

  Date: 10/25/2023

  Thank you, ******, for posting your comments with the Better Business Bureau and the call today. We have no record of any purchase attempt or support request from you or your contact information.
  

  In recap, you indicated receipt of a message that the purchase could not be processed, and no funds were taken from your account.
  

  You expressed concern about a message on your phone of unknown origin.  Always good to be extra diligent with online activities and transactions.
  

  I am sending you an email, so you have my complete contact information.
  

  Thank you!
  Richard C****
  Chief Customer Officer
  ***********************
  Telephone ************ *** ****

• Initial Complaint

  Date:10/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a gift card and was charged (twice) and it just kept saying my payment couldn’t be processed even though it obviously was. I guess this business is just a scam and I want my money back.

  Business Response

  Date: 10/23/2023

  Thank you, ********* for posting your comments with the Better Business Bureau.
  

  I apologize for the confusion.  The GiftYa.com homepage states “GiftYa is an improved gift card – use it like an eGift code or activate to a Visa, Mastercard or Amex.”
  

  GiftYa recipients are NEVER REQUIRED to link a payment card.
  

  GiftYa offers recipients six (6) redemption options including 1) linking the gift to a regular Credit or Debit card, 2) selecting a traditional digital merchant eGift card, or 3) change to another merchant, 4) receiving the gift value in cash vis Zelle, 5) selecting a plastic VISA card, or 6) regifting. 
  

  On October 22, 2023, at 2:42PM ET you requested a refund which we confirmed had been initiated two (2) minutes alter at 2:44PM ET.  You may independently verify this refund with your payment card issuer.
  

  I am sending you an email, so you have my complete contact information.
  

  Thank you!
  Richard C****
  Chief Customer Officer
  ***********************
  ********* ************ *** ****