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1.27/5 stars
Average of 89 Customer Reviews
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Review fromNichole T
Date: 02/02/2024
1 starNichole T
Date: 02/02/2024
This company has the dumbest concept of what ‘virtual’ means. Ordered a visa virtual gift card. Find out the recipient has to have a physical card mailed to them to use it! Or they can trade it in for a different gift card for .99 fee or use Zelle. Then if you use Zelle they charge a 3.99 fee! This company is ridiculous. Will never use it again. If I could return the gift card I would!GiftYa
Date: 02/05/2024
Dear ******. We are sorry to hear about your experience. Our **** gifts are physical cards, and we do aim to make this transparent on the page . Product description and video information aims to ensure full communication about the offering. Please see the page for reference to "Send a personalized plastic gift card" and Video Information for the buyer.************************************************** We are sorry for any frustration and we will make sure our product team receives the feedback.Review fromPaul P
Date: 01/17/2024
1 starPaul P
Date: 01/17/2024
My sister in law sent me a $20.00 giftya card for Christmas. I was told that if I link my card to a bank account, that I would get $5 more. I linked it, got the credit. I have not used the card at all. (Trying how to make a purchase, and there was no direct purchase link for me to buy something). I just checked my account today and it showed no credit, nor a record of any possible purchases made. I too do not like the ** system they use. There are big advantages to the physical store.GiftYa
Date: 01/18/2024
Hi **** I am very sorry for your experience. I have looked into the account and I can see there is $25 available that can be redeemed when spending at Dominoes, USING your **** card ending ****. If you use your card at Dominoes you will be credited the $25 to your card ending ****. Alternatively please follow these steps and your funds will be pushed to your account.Hello,Thank you for contacting us. We are very sorry that you have not yet received credit for your purchase.Sign in to your GiftYa account. ******************************************** Click on the Where's my Credit tab. ******************************************************************** Select the merchant where you did not receive your credit.Enter the ************* of your purchase and the transaction type (you can add any info if you have not spent at Merchant).Once you have completed this form, GiftYa will immediately issue the credit to your linked card.Although credit is immediately issued, it may take 1-3 days for the funds to be available in your linked account, depending on your bank.Again, we apologize for the inconvenience this has caused. Please let us know if you need any further assistance.******************************* Director of ************* ******************************************GiftYa
Date: 01/22/2024
Hi **** I am very sorry for your experience. I have looked into the account and I can see there is $25 available that can be redeemed when spending at Dominoes, USING your **** card ending ****. If you use your card at Dominoes you will be credited the $25 to your card ending ****. Alternatively please follow these steps and your funds will be pushed to your account. ******************************************** Click on the Where's my Credit tab. ******************************************************************** Select the merchant where you did not receive your credit. Enter the ************* of your purchase and the transaction type (you can add any info if you have not spent at Merchant). Once you have completed this form, GiftYa will immediately issue the credit to your linked card. Although credit is immediately issued, it may take 1-3 days for the funds to be available in your linked account, depending on your bank. Again, we apologize for the inconvenience this has caused. Please let us know if you need any further assistance. ******************************* Director of ************* ******************************************Review fromAudra E
Date: 01/14/2024
1 starAudra E
Date: 01/14/2024
Terrible! Spent $500 on gift cards. They advertise digital gift cards and then after purchase want to send physical cards. You can get the funds through zelle, maybe......mine failed so maybe not. This also costs an extra fee. Now they have your money and you have nothing. Refunds take 3-5 business days, which does not fit every budget. Customer service is prompt but useless.GiftYa
Date: 01/15/2024
Thank you, *****, for posting your comments with the Better Business Bureau.I see your dialogue with customer service beginning Saturday, January 13, 2024, at 8:13PM ET and the prompt responses culminating in a confirmation of Refund.GiftYa is a gifting website. I apologize we were not clearer GiftYa is not designed or intended for a purchaser to send themselves a credit for their personal Zelle account.I am sending you an email, so you have my complete contact information.Thank you!************************* Chief *********************************************************Review fromTresa N
Date: 01/11/2024
1 starTresa N
Date: 01/11/2024
I just sent $50 and the person I sent it to could not activate it. Tried sending it back to.me but its not working I advise no one to use this appGiftYa
Date: 01/12/2024
Thank you, *****, for posting your comments with the Better Business Bureau.I see you contacted GiftYa support on January 11, ****, at 2:58PM ET and received a response at 3:10PM ET with written instructions for redeeming the gift.The gift was purchased January 11, ****, at 1:34PM ET, opened by your recipient at 1:42PM ET and linked to a payment card for redemption at 3:41PM ET.GiftYa offers recipients six (6) redemption options including 1) linking the gift to a regular Credit or Debit card, 2) selecting a traditional digital merchant eGift card, or 3) change to another merchant, 4) receiving the gift value in cash vis Zelle, 5) selecting a plastic **** card, or 6) regifting. I am sending you an email, so you have my complete contact information.Thank you!************************* Chief *********************************************************Review fromSergio G
Date: 01/04/2024
1 starSergio G
Date: 01/04/2024
If i could give them zero I would. The "gift card" once linked to account , only comes through with my own funds. I dont have the funds to cover the gift card , thus, defies the reason why I was gifted the funds to buy food. If I had the money in my bank I wouldn't need this ridiculous card. The business model is dishonest and manipulative. Is obvious that they are recycling the funds through their bank loop holes to make profit off the gift card by refunding money 4-7 days AFTER the purchase . This makes no sense. This is disgusting.GiftYa
Date: 01/05/2024
Thank you, ******, for posting your comments with the Better Business Bureau.I see you contact GiftYa support on January 4, ****, at 12:49AM ET and received a response one (1) minute later with instructions for redeeming your gift.GiftYa offers recipients six (6) redemption options including 1) linking the gift to a regular Credit or Debit card, 2) selecting a traditional digital merchant eGift card, or 3) change to another merchant, 4) receiving the gift value in cash vis Zelle, 5) selecting a plastic **** card, or 6) regifting. I am sending you an email, so you have my complete contact information.Thank you!************************* Chief *********************************************************Review fromTee B
Date: 12/26/2023
1 starTee B
Date: 12/26/2023
Do not give these people your money. My sister purchased a gift card for me as a Christmas gift. When I got the text message saying I could activate my gift card I was excited. When I tried to redeem my gift card the web page said technical error occurred. I chatted with somebody and they disconnected from me without helping me. Then I emailed them for help I was told they couldnt find any record of the gift card. Then they said our site is having technical difficulties I never heard from them again. I never got the gift card. I told my sister to dispute the charge- so she did. Please do not give Giftya any money they will lie like they are going to help you but they never get back to you. There are no real customer service support only automated computer responses .GiftYa
Date: 01/05/2024
Thank you, *******, for posting your comments with the Better Business Bureau. I apologize for the inconvenience.I see you contacted customer support December 25, 2023, at ******* ET and received a response ten (10) minutes later.We did share with you a slight delay in processing the large volume of orders Christmas morning. We were unable to find an order associated with your contact information and never received a response to the request to verify your email or phone number. I am sending you an email, so you have my full contact information for any personal support.Thank you!************************* Chief ********************************************************* Telephone *********************Review fromKaren L
Date: 12/21/2023
1 starKaren L
Date: 12/21/2023
I attempted to purchase Christmas gift cards. Two attempts were made for each gift with two separate payment methods listed. Each time I received a confirmation email that gifts were purchased, I immediately received a second email saying my orders were cancelled. You can not speak to a customer representative, just an automated voice response which is of no use whatsoever. I believe this company to be some sort of scam. At any rate they are not a reliable source to purchase e-gifts.************** *********GiftYa
Date: 12/22/2023
Thank you, *****, for posting your comments with the Better Business Bureau.I apologize for the conflicting messages.Your order could not be processed because the payment information you provided could not be satisfactorily verified. To protect cardholders and card issuers, strict guidelines surround online transactions. This article may clarify online transactions ******************************************************************************* You may independently verify this information with your payment card issuer.I am sending you an email, so you have my full contact information. Thank you!************************* Chief ********************************************************* Telephone *********************Review fromKatherine W
Date: 12/21/2023
1 starKatherine W
Date: 12/21/2023
My supervisor sent me a Gift Ya card, and I never received the text. He forwarded me the email, and I can clearly see my phone number is correct. I cannot reach anyone to help me get this resolved, their help desk chat and phone number is robots that never connect to a live person. Its $50!!! Someone help me!!GiftYa
Date: 12/22/2023
Thank you, *********, for posting your comments with the Better Business Bureau.I see your support request yesterday at 10:12AM ET and response from team member (******) yesterday at 10:43AM ET confirming the gift purchase was cancelled.I am sending you an email, so you have my full contact information. Thank you!************************* Chief ********************************************************* Telephone *********************Review fromGinny F
Date: 12/16/2023
1 starGinny F
Date: 12/16/2023
I received a gift card through Giftya. When I try to activate they ask *********** number so they can send me a code. I did this and they sent me the code and when i try to enter it I am unable to enter it. I tried at least 5 times. i then called them on the phone and they have an automated system and no option to speak to a real person. Also, their automated system does not even give you an option to solve the problem. When you try to enter the code in the space provided, it doesnt allow you to enter it. You,********** and click on it and nothing happens. A good company has a customer service department with real,people to help you with any issues. This company leaves a very bad impression.GiftYa
Date: 12/17/2023
Thank you, *****, for posting your comments with the Better Business Bureau.GiftYa automated and live agent support is provided 24x7x365. We have no record of any support request from you.You received your $25 Jersey ***** gift on December 15, 2023 at 6:05PM ET and opened it December 15, 2023 at 6:27PM ET. Simply follow the instructions to claim your gift or contact us here ********************************************************** for immediate support.GiftYa offers recipients six (6) redemption options including 1) linking the gift to a regular Credit or Debit card, 2) selecting a traditional digital merchant eGift card, or 3) change to another merchant, 4) receiving the gift value in cash vis Zelle, 5) selecting a plastic **** card, or 6) regifting. I am sending you an email, so you have my complete contact information.Thank you!************************* Chief *********************************************************Review fromJodi T
Date: 11/27/2023
1 starJodi T
Date: 11/27/2023
The site charges $1.95 for their services but when the recipient receives the "gift card" they have to apply the credit to one of their existing credit cards. Why? I wanted the recipient to receive a gift card from the store I selected.GiftYa
Date: 11/28/2023
Thank you, ****, for posting your comments with the Better Business Bureau.I do not see any requests for support associated with your contact information.I apologize for the confusion. GiftYa recipients are NEVER REQUIRED to link a payment card.The GiftYa.com homepage states GiftYa is an improved gift card use it like an eGift code or activate to a ***** Mastercard or Amex.GiftYa offers recipients six (6) redemption options including 1) linking the gift to a regular Credit or Debit card, 2) selecting a traditional digital merchant eGift card, or 3) change to another merchant, 4) receiving the gift value in cash vis Zelle, 5) selecting a plastic **** card, or 6) regifting. You or your gift recipient is invited to contact support with any questions.I am sending you an email, so you have my complete contact information.Thank you!************************* Chief ********************************************************* Telephone *********************
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