Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The order below was never received. Per their selection process the three gift cards totalling $150.00 were converted to three $50 dollar **** Gift cards. These gift cards were never received.

  Business Response

  Date: 06/27/2025

  Hi ***********
  
  After investigating the matter, your order 20250615-794908 began its shipping process on 06/16/25 via **** first-class mail to the address below. 
   
  ***** *****
  314 March Ln
  **********, WV 26508

  
  Typically, **** deliveries are expected to arrive within 5 business days, but in some cases, it may take up to 10 business days. 
   
   
  We have good news: the Gift card is in transit and has not gotten into the wrong hands or been used.
   
  Here are your options:
   
  You can wait till the 10-business day, which will be on June 30th, and if not received by then, we can replace them for you. We can replace them now; however, if the Gift cards that were mailed initially arrive, they will not work.
   
   
  Please let us know how you would like to proceed. You can reply to the support agent email or via the BBB response.

  Customer Answer

  Date: 07/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The gift cards totaling 150 dollars were never received. I would either like them to be resent or a full refund. Thanks
  
  Regards,
  
  *********** *****

  Business Response

  Date: 07/03/2025

  Hi ***********
  
  We have emailed and attempted to call you to confirm what you would like us to do for you:

  1. We can resend or

  2. We can refund you.
  
  Please let us know and we would be glad to assist you.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother thought she was buying a GrubHub gift card, and instead she found this website. I tried to activate my gift card, and I received a text saying that it was processing. Then the website said "pending," and now it won't even let me click on any of the links to access the card. Because I have no gift card code, I have no way of contacting grub hub about this. Basically my card is in limbo, and the customer service for ************************** says that they can't take calls about individual merchant cards. So it sounds like this money is just lost, which is absolutely despicable of **************************.

  Business Response

  Date: 06/19/2025

  Hi

  On 6/18/25 7:15 PM EDT You exchanged your gift for a $200.00 Grubhub eGift code
  4043548606 is the number needed to log into the account.
  
  For any assistance we would be glad to help. Please email us at [email protected]

  Customer Answer

  Date: 06/20/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23491256, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  I obviously know how to log into my account. I have been doing this for the past two days. When I log into my account I am not able to get any information about my e-gift card, I am not able to activate it, and I am not able to do anything to receive it. The website keeps giving me an error message. You need to fix this or immediately give me my money back.
  
  
  
  Regards,
  
  
  
  Isabella Cantor

  Business Response

  Date: 06/25/2025

  Hi Isabella 
  Your Gift card was directly to you via an email from our Director of Customer Support. It was sent to [email protected]
  Please let us know if we can assist you in any way further?

   

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07/19/2024 I purchased what I thought was an eGift card to H and M. I used my **** Debit card and after I gave my information and placed the order I received an email stating my Perfectgift card was pending. The $50.00 was taken out of my bank account. I waited a week or so to hear from my son-in law. I decided to check and he stated he did not receive anything, so I tried sending the information to my daughter and she informed me that I may have been scammed and told me to stop sharing the link I stopped by H and M in ************** store in ***************, ******** they informed me that they were not affiliated with this company. I went to my credit union and they told me since I authorized the charged they could not cancel the transaction. I decided to look online tonight and typed in A-1 and I discovered that there had been several complaints against the company with the BBB and decided to see if you all could help me get my money back. I tried attaching the emails from them but it is all scrambled. I can forward the emails once I here form someone at the BBB

  Business Response

  Date: 06/13/2025

  Hi ******
   
  Your refund has been processed. Funds may take 3-5 business days to reflect on your statement. No action is needed to receive the credit.
  Despite the information H&M provided you, we are a legitimate organization and happy to help our clients. 
   
  Please let us know if there is anything else we can do to assist you.

  Customer Answer

  Date: 06/17/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to redeem a gift card through Perfectgift.com. Their website doesn't load properly, last attempts to get help resulted in more and more excuses and a waste of my time. Even telling me that the **** eats had to resolve somehow.

  Business Response

  Date: 06/09/2025

  Thank you for reaching ****** out and we apologize that you had an issue accessing or redeeming your card. We have reached out separately to assist and see the eGift has been successfully redeemed. Please respond to the emails if you have any further issues or need any assistance.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ***** gift card for $6 but it wont actually let me claim the gift!!! Just loop holes after loop holes to actually get my gift card. Do NOT use this business

  Business Response

  Date: 05/29/2025

  Hi Dakota,

  Our support team have been actively engaging with you on ticket 563868. They took 7 mins to reply to your support request and communicated that due to the gifting nature of our product, a Perfect Gift is unredeemable when self-gifted.

  We offered to send to new recipient or process a refund. You selected a refund and that was processed. We subsequently sent you confirmation. communication regarding the refund.
   
  Processing fees will be retained. Refunds will be reflected on your account again within 3-7 business days from the date of cancellation. We apologize for any inconvenience that this has caused you.

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an e-gift card from Perfect Gifts LLC as a Mothers Day present, expecting the process to be simple and straightforwardjust purchase, send, and use. Unfortunately, the experience was anything but.After numerous hoops and an overly complicated registration process, the recipient finally received the e-gift card. However, when they attempted to use it, the store had no idea what it was or how to process it. The gift card was essentially useless.I contacted Perfect Gifts LLC to request a refund, explaining that the product I purchased did not work and was not accepted by the store. They refused to issue a refund, insisting that since the card was sent, they fulfilled their obligationeven though the product they delivered doesnt work as intended.They suggested the recipient go back and register again, a process that takes over 30 minutes and still doesnt guarantee the card will be usable. The recipient is understandably frustrated and no longer wants to deal with it. The fact that they require such a complicated process for a digital gift cardand then provide zero support when it doesnt workshows they dont intend for these cards to be used at all.This feels like a deceptive business practice. Im requesting a full refund for a product that does not work and that the recipient cannot and will not use.

  Business Response

  Date: 05/27/2025

  Hi *********
  We want to begin by extending our sincerest apologies for the experience you recently had. We tried to call you to address your support query, but it was routed to voicemail. 
  Your refund for ORDER #:20250510-096739 has been processed. Funds may take 3-5 business days to reflect on your statement. No action is needed to receive the credit.
   
  Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding during this process.
   

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a $25 gift card and ************************ sent it to my brother. He could not open it. I called and they told me to have him call and he called and they told him to have me call so we both called and they put me on hold twice and then transferred me to another company entirely. And then they did it again when we called back the second time. We were scammed.

  Business Response

  Date: 05/20/2025

  Dear Jesse 
  
  On Friday, our support team sent you a link directly to your Amazon Gift Card. 
  Please let us know if you need any further support or help. You can respond directly to the email we sent or please email us at ************************************************************ 

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ***** *****

  Customer Answer

  Date: 05/27/2025

  Perfectgift.com responded that they sent me a gift card but it is just not true. They have never sent me anything. Is there anything else that can be done?
  
  Thank you again. 
  
  Sincerely,
  ***** *****, Esq. 

  Business Response

  Date: 05/27/2025

  Hi *****

  Our Director of Customer Support has communicated with you via email providing the gift link.

  Customer Answer

  Date: 05/27/2025

   

  They rectified it! They sent me the card. 
  
  Sincerely,
  ***** *****, Esq. 

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an egiftcard for T.J. Max yet PerfectGift did not send either the egiftcard nor was it for T.J. Max. They tried to make the redeemer sign up on their website and then use the credit for other items or options. No egiftcards were available at all and nothing for T.J. Max. Almost every option for how to spend the money charged an additional user fee. This is not what I ordered or paid for. Please reimburse in full.

  Business Response

  Date: 05/19/2025

  We are sorry to hear that you were dissatisfied with your experience with Perfect Gift. 
   
  Your recipient for order #********-575073 elected to exchange her $50 T.J. Maxx eGift for a ************* Gift Card to be mailed to them (at NO ADDOTIONAL COST). This request was processed on 5/12 and their card was shipped out on 5/13. It typically takes about 5 business days for cards to arrive in the mail. 
   
  Since your recipient was able to redeem their gift successfully, we are not able to offer a refund at this time. 
   
  If you need any further assistance, please email us at ************************************************************. Please let us know if you have any further question

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent a gift card. It did not work as described when used for **** eats so i then just requested a physical gift card be mailed to me. I never received it. There is no customer service you cannot get anyone to help you. I am out a $25 gift card that was gifted to me. They want you to jump through 100 hoops to get 25 dollars. Do not do business with this company just go buy a gift card to gift to someone. They are the middle man for no reason.

  Business Response

  Date: 04/18/2025

  Hi *******
  
  We apologize for any inconvenience. Our support agent contacted you and confirmed that we are shipping a new card.
  
  If you have any further questions please feel free to reach out at **********************************

  Customer Answer

  Date: 04/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ******* Roadhouse

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a $150.00 DoorDash gift card however the recipient is having difficulty actually accessing the card and using it and keeps getting error messages.

  Business Response

  Date: 04/07/2025

  Hi *****!
  

  Our agents have sent you a message to try and assist your recipient. If you would like us to reach out to your recipient, we would gladly do that with your permission.
  

  From what it looks like, all they need to do is go to perfectgift.com/login and use their ***************************** email address to sign in!
   
  After that, the eGift code will be in the "Received Gifts" tab under their account. 
   
  If you or the receipient would like any additional support please feel free to email ****************************
  
  Thank you!