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Business Profile

Gift Cards

Perfect Gift LLC
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 32 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May I purchased a $500. debit card for my cousin David Williams and I sent it back to Co. on 8/4/23 because they never put my $500. on the card. We both tried and it was empty. Either send card with my money on it or send my money back to me. I sent letter and card back to them so they have everything. I kept a copy of card.

  • Initial Complaint

    Date:12/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a gift card from my employer. Less than a week later the entire balance of the card was gone. Spent at a target in Brooklyn when I live in another state. And no one is trying to refund my
    Money. This is a
    Complete waste. I want the entire
    Amount of my gift card! How can someone spend the money when the card was never used and the number was never shared. None of these charges were mine. This utterly unacceptable.

    Business Response

    Date: 12/28/2022

    Thank you, ******, for sharing your comments with the Better Business Bureau.

    I see your support request on December 27, 2022, at 4:36PM ET and the response 17 minutes later at 4:53PM ET.  As shared, gift cards are like cash and controlled by anyone with access to the card numbers.

    I am sorry to hear about this unfortunate situation.  Based upon your report, it appears someone gained access to your card number.  This can happen in various ways including entering your card number on websites designed to steal card numbers or lacking proper security.

    Your card was delivered to your email address on December 20, 2022, at 3:16PM ET.  You opened the email and activated the card with the full $150 balance on December 21, 2022, at 11:49PM ET.

    The first purchase was made on December 22, 2022, at 8:39PM ET at what appears to be an anonymous billing site.  Additional card usage at other merchants described as anonymous billing and dating services websites

    Wishing you a safe and happy holiday season!

    Richard C****
    Chief Operating Officer
    ***********************
    ********* ************ *** ****

Perfect Gift LLC is BBB Accredited.

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