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Business Profile

Humane Society

Humane Animal Rescue of Pittsburgh

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Humane Society.

Complaints

This profile includes complaints for Humane Animal Rescue of Pittsburgh's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Humane Animal Rescue of Pittsburgh has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Humane Animal Rescue of Pittsburgh

      1101 Western Ave Pittsburgh, PA 15233-2025

    • Humane Animal Rescue of Pittsburgh

      6000 Verona Rd Verona, PA 15147-2833

    • Humane Animal Rescue of Pittsburgh

      6926 Hamilton Ave Pittsburgh, PA 15208-1733

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/15/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We came to see about adopting a low energy dog due to my medical needs. They introduced me to **** who they claim was a low energy dog. He's been in and out of the shelter several times, having been returned for personal reasons.

      He seemed calm enough, until I brought him home. In an hour he was not what they claimed. He destroyed several kong toys, jumped at me several times and attempted to hump everything in sight. He was not low energy.

      I called right away and they said to bring him right back, which I did. I had him for a grand total of 1 hour. They would not refund my $200, throwing a contract in my face that I did not sign.

      The person who showed us **** was supposed to go over a contract and never did. They mumbled something about signing my initials for me but I had no idea what she was talking about.

      The contract I did not sign (but apparently was initialed by the handler) listed several behaviors (humping, destructive nature, etc) that I did not know existed. Had I seen the contract or been told about these behaviors then I would not have adopted the dog.

      They gave me a number to call (the admin supervisor) and I've called twice and left voicemails. No response.

      In summary, I paid to rent a dog for 1 hour, a dog that was misrepresented to me and when returning him, the shelter kept the money. I never signed a contract and the person handling the surrender (who let **** hump his leg in front of us, for whatever reason) said "oh, she must have verbally read you the contract". I said no, she didn't. He said, "well, it's a he said/she said thing so there's nothing you can do except call this admin number."

      While I love animals and believe in adopting over buying from breeders, I will never visit or support this shelter ever again. They lied / hid information to get a problem dog off their hands and treated me like I'm the bad guy who "surrendered" another dog. They even tried to get me to sign a surrender form. This was not a surrender.

    • Initial Complaint

      Date:06/16/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ****** ******* and I scheduled my dog blue appointment after my boyfriend did he appointment for his dog my appointment was set for the 16th of June and his dog appointment was set for the 17 2 days ago I called to confirm blue’s appointment and I’m not sure who I talk to but I talk so some one and we was good for the appointment for Friday at 12:00 so blue appointment get here I get there before 12:00 the lady at the desk Tiffany asked me what I’m here for and I told her I was here for blue appointment and she coming off with attitude and telling me we don’t do 12 clock appointments and I asked why not if I was scheduled for 12 then she says all our doctors are on lunch and tells me that blue appointment is not showing he has appointment and where I’m confused at where did his appointment go and why isn’t he showing up on ur system and then she said that I can have a manger come talk to u and I said yea imma wait for ur manager to come then she says that her manager going to a meeting and then says that we can schedule blue for a different appointment and didn’t have any sooner opening so I end up leaving cause don’t know if I scheduled another one it be the same thing

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