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Business Profile

Insurance Agency

GS National Insurance
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/28/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    GS National and/or Gateway Strategies is an Insurance Field Marketing Organization in the state of PA. I am an independent health agent whom has a carrier contract from Kaiser Permanente with this company. I have called this company numerous of times and they will not return my call. I have had commissions paid to me in access of $1,0000 that this company has not paid out to me. I have also filed a second complaint with the PA DOI. This is the only contract I hold with this company and I am requesting to be paid the current commissions that are owed, as well as ongoing commissions for the annual renewals. I am also requesting to be released from this current contract immediately. If there is any additional information needed to support this complaint, please let me know. ***** ******** ***** ******** * **********************

    Business Response

    Date: 06/01/2023

    In response to the complaint, the broker did not recertify
    for Kaiser Permanente prior to 12/31/2022. There were numerous attempts by GS
    National to contact the broker. Multiple emails were sent to the broker to inform
    him of the carrier requirement. Per the Kaiser contract and policy, the broker must
    remain appointed and ready to sell to receive renewal commissions. The broker
    was not ready to sell in January 2023; therefore, renewal commissions were not
    paid to GS National on behalf of the broker. There are no outstanding commissions
    due to the broker.

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