Complaints

This profile includes complaints for D R Sevacko Plumbing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  D R Sevacko Plumbing

  435 Union Ave Pittsburgh, PA 15205-2425

• 

  D R Sevacko Plumbing

  2704 Center St Pittsburgh, PA 15205-2330

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told to hire a chimney sweep since the water heater couldn't be turned on, etc. I called my brother who came, lit the tank and I've had hot water since my BROTHER came. The two guys obviously didn't know what they were doing. Second, the company is giving me a $25.00 charge for a check that they claim was unable to be paid. I explained that I've had to cancel the checking account but was angrily told to send the $25.00 or else. Yes, I have $25.00 but, the company is the problem and not me. It's not my fault the company held on to the check.
  .I hope I never have to deal with ineptitude from workers or an angry office worker. I don't ordinarily complain but the workers in the field and the office worker need training.

  Business Response

  Date: 10/27/2023

  First off we did not hold the customers check, she gave the check to our tech on the 19th of the month of October and we tried to deposit the check on the 20th of October then we received the check back.  We did call the customer and ask to have her re-write the check and also add a $25.00 fee for the service charge we were charge for insufficient funds. 

  As far as the water heater goes we replaced the water heater however we can not legally light the water heater if it is not flueing properly, as carbon monoxide  is produced.  Her brother can light the water and take that responsibility but legally we can not.  Our company follows the guidelines of the Allegheny County Plumbing Division, the techs did know what they were doing  and were not going to install a water heater that could legally cause carbon monoxide pensioning in the home. 

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While digging up the neighbors sidewalk to replace the water line they chipped my sidewalk which is only 1 year old They left my 12 wheelbarrow of dirt I had to remove the work was done on my neighbors house **** ******* ** *** ** ***** I live at **** ******* ** *** ** ***** They claim the water dept was here last and its there responsibility Ive talked to Carie in there office twice always a run around

  Business Response

  Date: 10/19/2023

  Once we received the call from Mr. ******* the owner of D.R. Sevacko Plumbing went out to his property to see what exactly he had been talking about.  He had stated that we chipped his sidewalk. He also stated that there was dirt left on the sidewalk as well.  The neighbor had to wait overnight and into the next day at least to the city to hook the city water line back onto his newly installed water line. Then the city backfilled the curb area after they installed the new curb stop. At the time we left the property and before we arrived to cement the neighbors sidewalk we were not the last service company on site, and when we did leave we could not hose off the sidewalk as the customer we were working for had no water. When the water authority was finished we do not know if they cleaned off the sidewalk or not, nor are we aware if they chipped any part of the sidewalk or not as they were there after we had completed the installation of the waterline up to the curb. We then cemented the sidewalk after the water authority installed the new water curb stop. We did not hear from Mr. ******* until we had sent someone onsite to cement the customers sidewalk which did take some time due to some weather related issues.

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Plumbers from Sevacko plumbing company came to my home to fix a leak 6/20/2023.
  He placed some new pipes under the kitchen sink. After they left i noticed a big white glob on the kitchen floor near the sink. i tried to clean it up but was unable.
  I called the plumber no answer. I called Homesevre (I have a insurance policy through the gas/electric comany) they contact the plumber, I believe his name was JJ he was sorry that happened.
  next day another plumber came to the house said the glob is pipe glue and it cant be removed without damage to the floor, we need a new floor.
  I asked a girl at Sevacko for there insurance provider and policy #, she did have the info in front of her.
  NO one has gotten back to me and when i call Sevacko it goes straight to voice mail. Really? avoiding me? YES
  i called Homeserve said someone will get back to me. NOTHING!
  Please help me. I would like Sevacko's insurance information so I can place a claim with that company.
  Please help us. Thank you,

  Business Response

  Date: 06/26/2023

  We have filed a claim with our insurance company, Erie Insurance, it will be up to them to reach a settlement with this person.  They Were contacted the day the Ms. ********* contacted our office regarding the situation.

   

  Kelly

• Initial Complaint

  Date:10/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  D. R. Sevacko is a contractor for Homeserve, a home warranty company that I pay for through my electric bill. I contacted Homeserve on Sept 30, 2022 for a sewage smell in my house. D. R. Sevacko came out twice and performed the same tests each time and came to the conclusion that my line was broken at the tap-in. They left with the instructions to use any sewage with caution as it will back up in my house. They also said they will submit the estimate to Homeserve and will be back out to fix it. I have contacted Home serve and they said the estimate was approved. I have not heard from the contractor. I now had to suspend my kitchen remodel because the workers have no place to go to the bathroom and the smell is getting worse when it is cold out. Homeserve is blaming the contractor and I am sure the contractor is blaming Homeserve. I am now at a critical point with the sewage and the fact that I have no kitchen which will cause me to pay higher prices since I had to suspend.

  Business Response

  Date: 10/24/2022

  We received a job for the interior drain line for this customers house  on 9/30/2022, however the issue is not on the interior of her property it is on the exterior which is where the repair will betaking place.  We were first on site the 1st of October and then again on the 7th of October to camera the external sewer. We then sent that footage along with the estimate over to the home warranty Homeserve for approval. That approval came from Homeserve on or around the 13th of October at which time we had COVID go through our shop and had at least 2 tech out and as of today we still have a tech out sick We are Working to get each dig done as urgently as possible, every dig in Allegheny County takes tow day to do at the least and we have had other job approved by this customers home warranty prior to her job being approved.  There are other factors involved in each did that customers do not understand as well and we are trying to get to these digs in timely fashions, but when you go through a home warranty there are delays and there are certain procedures that have to be followed  before jobs are approved. Sometimes we send jobs over and then they are all approved at the same time making a back up on the outside jobs that now are approved and need to be dug. This customer will be done by the end of the week of the 24th of October as long as everything goes as planned. We work 7 days a week and have our crews working daily to complete every job in a timley manner . 

  Customer Answer

  Date: 10/24/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution will be satisfactory if they get to the job by their deadline 
  
  
  
  Regards,
  
  
  ******* *******