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Business Profile

Pool Contractors

P P I Industries

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to report a company that was referred to us and received the lead from your company.*************************. ************** Splash Pools. *****************************************Their lack professionalism, unresponsive and out right disrespectful and rude! Please read entire thread! This will end up a S*** SHOW IN THE END! Would never refer this company and his lack of professionalism is on 1000!From the beginning communication with ***** had been near non existent. When we ordered the liner I had to follow up with him to see if it arrived as opposed to vice versa.After installation we gave ***** $1500.00 cash which to me means we paid for a quality install and a quality product. This was not the case, the photos below show the wrinkles throughout the liner and a hole in the bottom of the pool.***** ignored over ***** texts that were sent asking him to come address the issues. I spoke to him on Sunday June 2, and he told me he would be out at my home to install a pump to drain the pool and repair the liner. Needless to say he didnt show up and I called him numerous times and left numerous texts with no response.***** had one of his employees ***************** to resolve the issue and he ended up more unprofessional than *****. Someone who goes and makes a purchase for a quality brand new product shouldnt have a hole in the $1500.00 liner. All I am asking is for a refund for the fact that I now have to empty the pool and then refill and my water bill is astronomical. Any other retailers would make this right! Not ***** and ****, they dont care and want to make it worse. I did my research and spoke to numerous pool companies and installers that stated a patch only lasts one summer and then we will have to bust out humps again to come up with $1500 to get a new one!Signed homeowners left with defective materials and we are completely unsatisfied!

P P I Industries is NOT a BBB Accredited Business.

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