Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since October the front porch roof has been leaking very heavily close to the front door. Ive repeatedly gone back-and-forth with this company as the wood is rotting, and there was a potential safety hazard, not only with mold, but with the wood or roof, even falling in on us as we attempt to enter or exit our home. This began in October 2024 they refused to fix the issue would not respond to contact and I had to wait until March for an individualto come out and take the old rotted wood out and put up a new plywood board now the plywood board is leaking even closer to front door and the leaking has gotten more severe. I have repeatedly contacted them via email text and phone call which is always going to voicemail so I can never get an actual person on the phone three weeks ago I contacted them regarding the leak and they said it would be fixed ASAP. I have not been responded to since they have a policy to respond within 2 to 3 business days via text and one business day via phone call and they do not uphold this end of the bargain.

  Customer Answer

  Date: 06/11/2025

  Hi,
  
  In addition to the issues already mentioned in the initial complaint report, City Life Residential has also failed the inspection check by Ambridge for the dwelling I currently reside in and rent from them. The occupancy inspection by Ambridge was conducted in late March/early April and notated many failures. Attached are the failures listed during the inspection. They have yet to mediate these issues. I have attempted to contact them repeatedly, and there is no response. It is gotten to the point that today. I found one of the vendors numbers in a maintenance request and called him to ask him what is going on with the property repairs. Throughout the entire time we have lease with this company they have had extremely poor communication and have done nothing to improve it nor have they done anything to fix many of the issues that we have with this home. The only way I have been able to get them to actually do their job is if I contact them frequently for weeks.
  
  Best,
  
  ********* *******

  Business Response

  Date: 06/16/2025

  All of the maintenance issues have been evaluated, quoted & scheduled for repair to remedy. There has been consistent communication through both our company wide line, as well as the maintenance chat to give frequent updates to the status of the repairs. Such repairs with roofs/windows can be costly & require quotes to ensure proper/sufficient work is being done to be complaint & fully solve the problem, as they are not quick fixes. As we continue to work through these issues, we will continue to update the resident on these items, as has been the normal circumstances regarding repairs. We are excited to finish needed repairs & get everything squared away.

  Customer Answer

  Date: 06/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  
  ********* *******
  3:05?PM (5 minutes ago)
  to me
  
  Hello!
  
  Looking further into Tenant protection laws in the state of PA, I believe CityLIfe is violating the Implied Warrant of Habitabilty, which guarantees the premesis will be safe, sanitary, and healthy, due to the continually leaking roof. The roof has been leaking since October and I have attempted every avenue available to contact the property management company to make them aware of this issue. I have put in maintenance requests, I have texted the number provided to me by the company, I have called their company number. It has been over three weeks since I have received a reply, with the policy being that they will call back within one business day and text within 48. Its currently June 17 without a provided remedy. Last update that was given to me was January 21st, stating they were waiting for better weather to assess/fix the roof. Attached is the link to the Consumer Guide to Tenant and Landlord Rights and the screenshots from the maintenance site regarding roof repairs.
  Guide link: 
  *************************************************************************************************************************

   

  According to the response provided, there has been continual communication between myself and CityLife. Attached is a screenshot of the communication I have received from them. It has been over three weeks since I have been communicated with, besides their attempt of scheduling maintenance to enter the home with less then 24 hour notice for a non-emergent matter. I have called their number which states that they will respond within one business day over a week ago with no response. They are not communicating with me whatsoever.
  
  Regards,
  
  ********* *******

  Business Response

  Date: 06/17/2025

  The companywide line that was being contacted was not responded to directly, but our Maintenance Software, Property Meld, has been being used to schedule & coordinate work for the resident actively from our maintenance team. Along with the continued service to the items being requested & further repairs being scheduled/parts ordered, the roof leak is an exterior porch that does not affect the livability or condition of the home. The leak does not go to the inside of the unit & does not present any health hazards. Numerous repairs have been made, but further work ended up being needed. We are committed to resolving all maintenance requests in as timely of a manner as possible.

  Customer Answer

  Date: 06/18/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ********* *******

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 13, 2025, ****** from Ironclad reached out to me to renew our lease. He specially stated our rent will be $1,174, pet rent $50, Residence Benefits Package $50. Totaling to $1,274. I then asked if the $100 discount for paying on their app would be applied to this new lease and ****** responded with yes, taking the total down to $1,174. We agree and sign the lease. Our new lease started this month and I go to pay it and the total is $1,274, not the agreed upon price. They had conveniently left the discount that was discussed out of the lease and they will not honor what the price that was agreed upon in message.

  Business Response

  Date: 06/05/2025

  Unfortunately, there was a misunderstanding regarding the charges. The "discount" is an admin fee that is charged in the amount of $100 if the rent is not paid using the online portal. This is clearly written on the front page of the lease that was sent & signed by all parties. Claiming a discount was promised & not given is absolutely false, & the lease can clearly show that.

  Customer Answer

  Date: 06/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The first image is ****** letting me know rent will be $1,174, pet rent will be $50 & the resident benefits package will be $50. Totaling out to $1,274. Also shown in the first image is myself asking if we will be getting the discount from our previous lease (shown in second image) & ****** responding with yes which would take the total down to $1,174. The third image is of the admin fee you are referencing to which is completely different from the second image. If ****** told me this discount would be applied (which you cannot deny because it is clearly stated in the first image) why would I think you would not include it into the lease?
  Regards,
  
  ******* *******

  Business Response

  Date: 06/09/2025

  There is nothing further we can offer at this time as the lease was fully in writing with the clearly defined terms for review & were signed upon by both residents at the property under their own choice with zero validity to the claim there was anything misleading.

  Customer Answer

  Date: 06/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is fine. 
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we moved into ******************************************************** on August 12, 2024, after paying $21,000 upfront for one years rent and fees. Despite this commitment, we have faced numerous unresolved maintenance issues, including:Non-Functional Air Conditioning: Submitted our first ticket on August 15, 2024. I (*****) have ****************** ***** which makes heat a serious health risk. This issue was ignored until we submitted a physicians letter confirming the medical necessity.Mold, Water Damage, and Air Quality Issues: Over 15 additional tickets submitted for severe concerns like mold, water damage, and poor air quality. These conditions have caused ongoing respiratory problems for myself and our two young sons, both of whom have asthma.Ongoing Neglect: As of May 5, 2025, a technician visited but only addressed 2 of the 15 outstanding issues, ignoring critical health violations. We have yet to receive a proper inspection or remediation.Disregard for Health and Safety: Despite repeated communication, these issues remain unaddressed, placing our family at continued risk.Desired Resolution:Immediate, Full Remediation of all documented health and safety violations.Independent Mold and Air Quality Inspection by a certified third-party professional.Written Assurance of compliance with Fair Housing and *** standards.Refund of Pro-Rated Rent and Expenses related to unsafe conditions.If these issues are not addressed promptly, we will escalate our complaint to legal authorities and housing advocates as necessary.Thank you for your attention to this matter.

  Business Response

  Date: 05/12/2025

  Thank you for your feedback *****. We are aware of some maintenance issues that were present at the home, which led us to send our Head of Operations & Lead Maintenance Technician to the home with your husband & fellow resident ****** on 4/18/25 to address them with everyone present so there was no further confusion. Upon inspection with everyone, it was shown there was no evidence of mold at all in the home. We also discussed in length the items that would be addressed, none of which were items that were a health hazard. The repairs will be completed & are already underway & we are happy to serve you both so that there are no maintenance issues present in the home for you both as you continue your stay in the home. Thank you again & please let us know if you need anything else.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved into this apartment 4 months ago, and it has been nothing but a nightmare. This management company is unprofessional, unresponsive, and completely negligent.All communication is done through text, and most of the time, they dont respond. My only request has been simple provide the safe, livable conditions Im paying for. Instead, Ive been ignored while serious safety hazards were left to get worse.I reported a leak in the basement early on, before it became a major issue. Nothing was done. That leak eventually spread into the electrical system, creating a fire hazard. I was forced to call the fire department twice. The first time, management claimed they sent someone no one came. Nine hours later, when the electricity began crackling, I had to call the fire department again.Since then, there has been water damage, mold growth, and structural damage in the bathroom. Water leaked through the light fixtures, and water is now sitting above the ceiling. The closet is falling apart. There is also a termite infestation that I reported again, ignored.I later discovered this same leak existed before we moved in management simply covered it with dirt to hide it. Their own maintenance worker told me this unit should have never been rented and confirmed the mold, termites, and leak.Despite all of this, management lied and claimed they handled these issues which is false. I have video, photo, and recorded proof of everything, including their maintenance worker confirming these conditions.Because of their negligence, I involved the Department of Health, the Magistrate, and the Department of Permits, Licenses, and Inspections (PLI). *** has since issued four violations for this ******* this day, management has never reached out or attempted to resolve anything. This company has shown complete disregard for tenant safety, legal obligations, and basic human decency.

  Customer Answer

  Date: 04/10/2025

  I have not filed with the court as yet. Though Ive thought about it. I did call the magistrate and asked for advice and was told to put rent in an escrow account but thats as far as Ive gotten. Ive attached the 3 compliance request from CITY OF **********
  Department of Permits, Licenses, and Inspections 

  Business Response

  Date: 04/11/2025

  Hi Kenya - thank you so much for providing your feedback. We apologize if the communication & response has not been satisfactory for your issues that need to be handled. Our biggest priority is serving you & ensuring all of your complaints are handled promptly. We currently have all of the issues you stated scheduled for repair & all issues will be rectified ASAP. Going forward, we just ask the maintenance items are submitting through the online portal so it goes straight to our maintenance division, & the text line you mentioned is used only for general communications so there is no lapse in communication. We are looking forward to serving you in the best way possible & will happily resolve any & all matters you have for us when it comes to your residency. Thank you again & we greatly appreciate you & look forward to speaking soon.

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Re: ************************************** I think I am being scammed. I was willing to rent an apartment. They are leaving the apartment in habitable condition. They are lazily dealing with me as a renter. They have repeatedly neglected their duties on their end. They did not give the bathroom proper attention for the basic first step of renting out an apartment. I was lead to believed they took the duties on their end seriously. They do not. They broke the lease on their end. Breach of contract on their end. I have photos with date stamp. I have text , email, photo with date documentation. I want out. I want to out them as being the Pits. They are despicable. They are lazy because they are hiding behind text messaging and bots that they force you to chant with once they get you in. All Maintenance goes through a chat with a company in ************ Property Meld ******************************************. Everything feels like a total scam. You cannot talk to anyone. I want my money back and I want BBB to go after this company and void it from our wonderful City of ********** **. ********** is a beautiful city. This company should not be permitted to scam the people. Also, they are using all stock photos on their website. Please give this attention. Thank you so much,******* *********

  Business Response

  Date: 02/07/2025

  ******* - Thank you for your feedback. We apologize for any inconvenience you may have experienced, & we have been diligently trying to reach out to you to continue servicing you in the best way possible. We have yet to hear back from you on any follow up communications since 1/30/25 & you returned your keys to use on 2/5/25 via **** without any notice. You met with our Leasing Agent at the property prior to your move in & have spoken on the phone, in addition to speaking with our in office maintenance coordinators (the address you are seeing is from our maintenance platform we use & that is where their company is based from.) We also pride ourselves on building happiness, transforming lives, & strengthening the community & never have/would scam anyone in the city we built our core values around. We would love to resolve any issues with you amicably & if you could please return our calls/messages, we would greatly appreciate it. Thank you so much.

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  City Life has been reporting to the health department for their house property conditions. Also charging me for rent before I moved in. The biggest complaint I have is not receiving my mail. My mail has been getting returned due to the landlord not supplying me with a mail key after several complaints of not getting any mail here.

  Business Response

  Date: 01/09/2025

  "Tanazia moved into her unit before she signed her Section 8 lease, she only signed her initial lease with Citylife to secure the unit for her while the unit underwent Section 8's standard inspection process. After the inspection passed per Section 8, she was allowed to move in. She then did not sign her Section 8 lease so she was charged for the monthly rent since there was no contract between Section 8, us & the tenant signed. This was also awarded in court for us that she had to pay the rent. Her mailbox key was lost & we provided her with a replacement. Tanazia has since vacated the unit as of 12/31/24."
  
  **** ********
  
  Property Manager

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  City life south 3 llc
  I unfortunately was homeless.
  And I was moving in to ****** **** ***** ***** ******* ******. The place was advertised for 1399 . I sent everything online and you couldn't read the list when I got a copy of my list.It said my rent was 2500. The CYF worker I hate at the time.Contacted them to inquire and we were told they charged more for people on section eight. She attempted to contact section 82 see if that was Allowable. I Received keys february6 to a house with a gas leak . And was told by Camille.
  That was not their problem It's the gas company. The gas company came out february twenty seventh And turned off the gas because of a massive gas leak. I receive the bill for 600 dollars. For less than thirty days of a stay. The landlord refused to help. There were holes in the roof. And numerous other The claimed were going to be completed before I moved in Unfortunately nothing was done. There was a gentleman at section eight that was helping me to get some of these things Completed by the landlord. He left the position. They are charging me more than what my portion of rent is on section eight list. They're charging me more than lease states late fees. And I have animals living in the wall or the ceiling above. My son's room where the hole is on the roof section 8. Did an inspectiand they still?
  Refuse to fix anything on the list.. There are guidelines. Why is it that none of the landlords have to adhere to what the guidelines are?I called hood to file a complaint and they said they can't take a complaint on private owners. I'm being charged over a thousand dollars more Then what my sexual rent is. Section eight was behind and I moved in february My list didn't get processed Until may. I paid1338.87 And somehow it only covered 2months of my rent my section eight portion is 382.. I'm trying to not end up homeless again because of something that wasn't my fault.This is a bad landlord. They're not supposed to charge me above my section 8 rent

  Business Response

  Date: 09/06/2024

  Hi ********** Please know that we understand your concerns and greatly appreciate your feedback. First and foremost, we sincerely apologize for any inconvenience that may have occurred during your move in & subsequent stay. Please know that this is not an accurate representation of the standards of our property management services. The home had been passed by Section 8 when you moved in, so the maintenance items were surprising to us all & we were happy we could repair & solve the items for you. As far as the rent, Section 8 determines the amount of rent the home is able to get based on their standards & location, & your portion is determined based on income provided to Section 8. We would never & have never charged more rent than what the lease states, & you are billed the 1st of each month for your portion as determined by Section 8.  We are actively communicating with you to ensure this is fully cleared up so everyone is on the same page. Ironclad Property Services takes great pride in our high quality customer service and we are committed to serving you & everybody in the best way possible. We truly value your residency with us & look forward to speaking with you to get this all squared away. Please contact us at ************ if you need further assistance. Thank you.
  
  

  Customer Answer

  Date: 09/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  From: ****** Latuimer ******* <*********************************>
  Date: Tue, Sep 17, 2024 at 8:51 PM
  Subject:
  To: <*******************************************************************************>
  
  
  Id. ********

  SEE ATTACHMENTS

  
  This is ********* *******.  Above is my complaint number. of the issues have been resolved.  They contact me asking me to remove my complaint. That they would fix things.  Section eight came back and did a final failure on the inspection because of the list of issues were not Completed. No one has contacted me Other than to ask me to take my complaint.From the better business bureau they have not attempted to do any of the work. The work was not completed because if it had been section eight would not of did a final failure. 

  Regards,
  

  ********* *******

  Business Response

  Date: 01/09/2025

  ********* had moved to the property as indicated above in accordance with Section 8 passing the unit per their inspection standards, meaning the home had been inspected & deemed passed/move in ready for ********* at the time she was given keys. She was charged the allotted amount per Section 8's contract. When she moved in & set up gas services, the gas company had to have a mandatory gas meter read for the new service & it was discovered there was a gas leak so they turned off the gas. We then had it repaired & turned back on for her within 2 days of notification of the leak. Section 8 later did a random Quality Control Inspection & discovered some items needed to pass. The home underwent repairs in accordance with the inspection letter from Section 8 to remedy the issues. ********* has since vacated the home as of 10/31/24.
  
  
  **** ********
  
  Property Manager

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was PROMISED by the kid who showed us the house that the house had AC, TURNS OUT IT DOESNT!!! We WOULD NOT have paid as much for the place had we known there was no AC. We were literally lied to.

  Business Response

  Date: 05/10/2024

  ** *********

  First, thank you for bringing this to our attention. We always want to make sure our tenants are happy in their new homes. We appreciate the opportunity to address any concerns you may have.

  Our team member has reached out to discuss options with you and has approved a credit towards the purchase of a window air conditioner unit.

  If you need us again, please do not hesitate to reach out.  We're here to help!

  Best,

  The Ironclad Property Services Team

• Initial Complaint

  Date:11/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 27th, 2023, me and ******* ****** moved into a house that we are renting through City Life Residential. We paid in total over $6,000 for this home. There has been multiple instances where we’ve found holes in walls and things that need fixing. When we finally decided to report some of our issues that we noticed in this home City Life Residential denied us any maintenance or help fixes the problems in the home. There’s 3 flights of stairs in this home and the stairs leading to the basement are cracked and caving in! In the basement we have unsupported flooring that is close the caving in if you even stand in there for too long. Also, due to all the holes in the walls and corners of the flooring we have found Mice in our home! When asked to be contacted about all these problems with the home Sarah the supervisor has dodged our calls and has refused to speak with us. All in all just TERRIBLE customer service ! The house is a hazard and I have a 9 month old son living in this home as well.

  Business Response

  Date: 11/15/2023

  Our Chief Operating Officer talked with this tenant this morning. There was a misunderstanding in communication about maintenance requests. The tenant placed a number of maintenance requests. One of the requests, the tenant is responsible for fixing under the lease. The tenant misunderstood our maintenance team lead's explanation to mean we wouldn't correct all of the other issues, which we absolutely will do. In fact, we have a crew scheduled to be there tomorrow.
  
  
  
  Robin M. H******
  Chief Marketing Officer

• Initial Complaint

  Date:07/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The property is a disaster. Unprofessional management, shoddy owners. It is in such poor shape the health department has, after 6 months of investigations and zero action from the owners, begun to find them for their negligence.

  Business Response

  Date: 07/03/2023

  To Whom It May Concern,

  Thank you for contacting us. Regarding this complaint, the building is a newly renovated building that also includes a new roof, gutters, and new porch roof installed in 2022 (costing more than $10,000) - I have copied link to the photos of two of the units for your reference.

  We have worked with this resident for several years now - he was a previous resident at another building we managed, and agreed to relocate him to the newly renovated unit at this building in August 2021. We have communicated and addressed each and everyone maintenance request that was submitted, including requests that were submitted to the Health Department. Please see the attached screenshot of the Work Orders submitted by this resident. 

  As you can see from the screenshot, the most recent maintenance request we received (and completed was in January 2023. We did receive another service request on June 30th that our team is evaluating as we speak. We look forward to resoling this inaccurate complaint, and continuing to work with this resident.

  1. *************************************************************************

  2. *************************************************************************