Complaints

This profile includes complaints for AAA East Central's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  AAA East Central

  5900 Baum Blvd Pittsburgh, PA 15206-3803

  
• 

  AAA East Central

  20510 Route 19 Store: 103-104 Cranberry Twp, PA 16066-7526

  
• 

  AAA East Central

  24 Pine Grove Village Dr Grove City, PA 16127-4451

  
• 

  AAA East Central

  491 Allegheny Blvd Ste B Franklin, PA 16323-2975

  
• 

  AAA East Central

  1760 Park Manor Blvd Robinson Town Centre Pittsburgh, PA 15205-4807

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Twice this year, a customer of AAA has flooded my apartment. The first claim, in late ******** was filed by my insurer, Progressive. *** barely even covered my hotel expenses, and did not replace my damaged items. In March, the same person flooded my apartment again. This time, I went through *** for the claim directly, and it has been the biggest headache ever. 3 months now, and I cannot get an email or a returned call from either the adjuster, ****** *****, or her boss, ***** ******, to resolve my claim, and pay for the damages. I have the emails saved. I have the call logs reflecting the number of times I've called. My claim number is *********. If someone can look into this matter, please and thanks

  Business Response

  Date: 06/25/2025

  June 23, 2025
  
  Kyle Forsythe
  14724 Pacific Ave, Apt. D3
  Natrona Heights, PA 15065-2022
  
  Dear Mr. Forsythe:
  
  I am writing in response to an inquiry that we recently received from the Better Business Bureau, dated June 16, 2025. Your correspondence was regarding a water loss that occurred on the above-mentioned date of loss.
  
  When speaking with you on March 28, 2025, you indicated to the adjuster that your mattress was damaged as a result of this loss and needed to be replaced. The assigned claims adjuster requested photos and the estimated cost for a new mattress. She followed up with you on April 29, 2025. Photos of your mattress were received on May 16, 2025. Inquiries were made on June 3rd and June 16th requesting invoices and they were received on June 17th. 
  
  We were able to come to a resolution of your claim on June 17, 2025, and payment has been issued. 
  
  If you need additional assistance with this matter, please communicate with Claims Manager, Laura Stauffer, at (760) 740-5251. You can email Ms. Stauffer at [email protected].
  
  Sincerely, 
  
  Donna Romero
  Group Manager, Insurance Claims
  

  Customer Answer

  Date: 06/30/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23475876, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  Kyle Forsythe

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/23/24 AAA were scheduled to pick up our van between 3-4 pm. Not only did the start the vehicle after being instructed not to they drove through my yard in several spots causing damage in need of repairs. I reached out to *** and was told I would be contacted through email but not only did that not happen now they are not responding at all. Hard to see in the picture is an orange 48" driveway marker post them ran over and damaged

  Business Response

  Date: 05/28/2025

  Please forward this complaint to the *** covering East Central **********, servicing club 215. ************. 

  Business Response

  Date: 06/12/2025

  Thank you for the opportunity to research the members concern. We extend our apologies for the issues that they encountered.
  
  The member called for roadside assistance at their home on April 23, 2025. Our AAA East Central independent contract station, Marlboro Towing, arrived and provided service. We received a complaint from the member on April 30, 2025, that the driver drove through their yard in multiple spots. On May 5, 2025, one of our AAA representatives contacted the member to notify her that someone would be reaching out to her from Marlboro Towing regarding the damage claim.
  
  Marlboro Towing confirmed on May 12, 2025, that they spoke with our member, went out to assess the site, and agreed to repair it. Because of the significant amount of rainfall received, we were advised that they agreed to fix the yard when there was a stretch of good weather so it could be properly repaired.
  
  After receiving the BBB complaint, we contacted the member on June 5, 2025. She indicated that the owner of Marlboro Towing had reached out to her at the end of May and would try to have the repair finished by the end of the week. One of our *** representatives spoke with the member on the afternoon of June 10, 2025. She confirmed that the repairs have been completed, and she is satisfied.
  
  We appreciate the opportunity to resolve our members concern and offer our sincere apologies for the amount of time it took to complete the repairs.

  Customer Answer

  Date: 06/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,

  I am not a she. I contacted AAA OVER 60 TIMES in this period. I was responded to twice and was told I would be contacted and never was. I was also blocked on **** ******* paged and lied to in both of the responses from AAA. WHY IS THIS? Are we also able to address the fact the the vehicle that was towed was started after the driver was told not to start it? This vehicle had a cracked head and was not to be driven. Yet the driver convinced my spouse that it could not be towed with our being driven. This is an out right lie.  Non running cars are towed all the time. Why was my wife lied to and manipulated?
  
  *** ****

  Business Response

  Date: 06/24/2025

  On June 16, 2025, our AAA East Central contract station relations supervisor, *******,left a voicemail for Mr. ***** He also called Mrs. ****  for a follow-up. Mrs. **** stated that she was satisfied with the yard repairs and driveway markers that were provided by Marlboro Towing. ******* asked Mrs. **** about the driver starting the vehicle and she said the driver asked if he could start the vehicle to turn it around so that it would not be towed backwards. Mrs. **** stated she gave the driver permission to start the vehicle. This was exactly what Mrs. **** confirmed to ******* on May 5, 2025.

  Mr. **** returned ******** voicemail around 4 p.m. on June 16, 2025. ******* informed Mr. **** that he was making a follow-up call regarding Mr. ***** posts to the BBB. Mr. **** stated he was very upset about the amount of time that it took for the yard to be repaired (41 days) from the date of the occurrence. ******* apologized and explained that due to the significant amount of rainfall in May, the repairs took much longer than expected. Mr. **** stated he was done talking and did not want to finish the phone conversation and said just email him if ******* wanted to talk about this any further.

  Regarding Mr. ***** statement that he was blocked from the ******* page, we contacted our social media marketing department that oversees all social media pages where members can post comments. The department has not blocked Mr. ***** comments. However, If the same complaint is reposted numerous times, it can be hidden on the page.

  AAA considers this matter as resolved and closed.

  Customer Answer

  Date: 06/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

  That is a lot to unpack. Attached is 3 pictures contradicting what *** has claimed. First two attachments will show the date of the first complaint 4/24/2025 the second attachment will show date of repair and property replacement completed 6-10-2025. Starting from the day of the damage that is 48 days. Not 41 as incorrectly stated by ***. (I made mention of this to ******* about the inconsistent dates to obviously no avail. A great reason why I was not interested in any phone due to no records). Regardless of 41 (lie) or 48 both time frames are completely unacceptable.

  The third attachment shows that the *** travel page has me blocked as of today. This contradicts the statement made by *** say I was not blocked. They did respond to me on "X" so I do believe this to be AaA's page... ***** I did respond to them it went ignored. If any of that information is inaccurate please feel free to correct it as we move forward.

  As for the rest of the points I would like to address understand I do not get paid for this... I am also preparing for a holiday. I am very exited to touch base on every other point AAa has brought to my  attention in my next response. Thank you and have a great evening.

   

   

   

  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  *** ****

  Business Response

  Date: 07/03/2025

  On June 30, 8:51 PM, AAA East Centrals contract station relations supervisor emailed Mr. ***** per his request, asking what outcome he was hoping for. Below are the two emails received from Mr. *****
  
  Sent:Tuesday, July 1, 2025 3:30 PM
  How about I contact your wife? Stop BOTHERING MINE! Took y'all ************************************************************************************ on ******** On the phone I told you about my job." I asked you if I came to your home to change an outlet and decided to disconnect your power for 48 days how would you feel." If I were to do that to you think about what you would want from me... Beyond that I'm over the lies you and AAA can contact me through the BBB like I had to do to get y'all to do something.
  
  Sent: Tuesday, July 1, 2025 4:03 PM
  This isn't a invitation to email me back but understand... This is the first time since your people damage my property that anyone from your company asked me what I wanted or needed... 55 or so days after the loss. Thats as screwed up as a football bat.

  Our independent contract station addressed and repaired the damage complaint to the property. Neither email from Mr. **** noted what more he was hoping for.Therefore, we have closed this matter. 

  Customer Answer

  Date: 07/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  I would like to know why *** felt it was appropriate to contact me outside of the BBB complaint. I would like to why the keep contacting my wife. She is not the one who files the complaint right?  I would like to understand why aaa felt it was appropriate to outright lie multiple times to my family. They said 41 days it was 48. Said I wasn't blocked on ******* I was. Said it would be fixed when the weather cleared up. It wasn't. Said my complaint would be passed on to the proper people... 48 days to fix it poorly... So therefore it wasn't. My wife told the tow truck driver the car was not to be started. He then lied to her saying he couldn't tow it without starting it. That's another lie considered undrivable cars are towed all the time.

  Our vehicle was diagnosed with a blown head gasket. The number 5 cylinder was full of coolant as stated in the paperwork and as any person with any knowledge of how an engine works knows it should not be driven. Yet a lazy tow truck driver who didn't feel like doing two winch pulls on the vehicle decided to lie so he could start the vehicle. The head cracked. This is the truth back up by fact... The driver caused over 10k dollars in damages to our vehicle and drove through our yard and ran over driveway markers while doing it. All while taking 55 days to ask what I want to resolve this. Let me make it very clear... I WANT ANSWERS! Thank you and have the kind of day you deserve.
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  *** ****

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** refusing to pay us for our car repair needed We have AAA roadside assistance which we have carried for over 25 years On February 7th I believe that was the date my wife had a flat tire so she called AAA for assistance to fix or change her flat tire Aaa's wrecker slammed into the front of our car two times in hooking it up and moving it to a safe area badly damaged our car to change her tire, so i filed a complaint with *** eventually a guy named *** calls and wanted pictures and estimate so we got that for him and sometime later *** calls and offers us $500 said that's it take her to leave it but the estimate is for $1550 some dollars I'm including the estimate down below AAA refuses to pay the full amount to get our car repaired Plus a rental car for a week which is what the body shop said they would need our car for so I emailed the CEOs office of *** and I got an answer saying they would check into it.Last contact with this *** *** he offered to pay for the repair but only if he deals directly with the body shop , but I don't trust this *** *** so I told him he would need to write us a check for the full amount plus $500 for a week's rental car he told me that he would pay for 2 days rental car but he would not pay for insurance for the rental car I asked him if we were supposed to walk the rest of the week or what we're not going to drive a rental car with no insurance I don't even think that's legal so i told him I don't trust him he got mad said a few choice words and hung up on us that was 2 weeks or so ago we've not heard anymore from him or anybody else. I just don't trust this *** *** I see him leaving us with the full bill for the car repair and we have to pay it out of our pocket in order to get our car back from the body shop I don't trust him !Thanks for looking into this matter for us

  Business Response

  Date: 05/14/2025

  Thank you for the opportunity to research the members concerns. Below is a summary of their service call and the offers that were extended.
  
  Mrs. ** contacted AAA roadside assistance on January 6, 2025, requesting service for her 2007 ********** Beetle. The member had driven their vehicle in a Level 3 snowstorm (when travel is severely restricted or prohibited), incurred a flat tire and slid into a snowbank. *************************, an independent contractor, was dispatched to provide service.  
  
  On January 10, 2025, *** and Mrs. ** filed a complaint stating that the independent contractor hooked to the front bumper to facilitate the service causing damage to the bumper, side fender, and headlights. An investigation was started, and the member was contacted to provide an estimate and photos.
  
  Two estimates were received by *** on February *******, and were forwarded to ************** and Towing to review and respond as part of the investigation. The first estimate for $1,547.47 was from ****************************** in *****, ****. The second estimate for $1,447.33 was from Zinks Body Shop in *****, ****. The independent contractor then inspected the vehicle at the members home on March 18, 2025. It was determined that the bumper cover had sustained prior damage and was repaired with Bondo and fiberglass. *** then proceeded to communicate with the members to obtain a reasonable resolution.
  
  On April 4, 2025, a representative of **** Member Relations team contacted *** and Mrs. ** and offered $500.00 to cover any damage caused by our independent contractor. The members refused the offer and requested to speak to their manager.
  
  On April 7, 2025, a *** manager contacted *** ***** Mrs.** and offered $750.00. The members refused the offer and requested the full $1,********** held with the $750.00 offer.
  
  *** and Mrs. ** then contacted *** National headquarters in ********, *******, on April 11, 2025, to escalate the damage claim. The members were again contacted by a representative of **** Member Relations team to work toward a resolution. The final offer was made to pay $1,447.33 directly to Zinks Body Shop upon completion of the repair. The member was contacted on April 23, 2025, to deliver the vehicle for repair in the next two days. *** ** refused this offer and requested a check for $1,800.00 (repair and car rental) to be mailed directly to their home address. *** did not agree to pay for the rental vehicle and held at the final offer. If the members agree to the final offer, they are to contact *** ******* at *********************** or ************. ************ headquarters was notified of our decision.

  Customer Answer

  Date: 05/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:01/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AAA is requiring you to have a AAA Card Membership in order to access your Insurance information. I can not access any of my current car insurance, make any changes, or renew my contract online. They force you to sign up for the Membership AS WELL AS the insurance in order for you to use your online or app account. Forcing customers to buy a membership so they can access a different service should be illegal.

  Business Response

  Date: 01/06/2025

  HI

  The zip code you provided is out of ************. Please contact the ***************** at ************ as membership is by state. Requirements for insurance are different by state, and you have reached out to the Tennessee club.

  Thank you

   

  Business Response

  Date: 01/13/2025

  Thank you for the opportunity to respond to the consumers complaint regarding *** membership and *** insurance.
  
  Having a *** auto and/or home insurance policy does not require the person to be enrolled in *** membership. If they do not have a *** membership, they are able to pay their insurance, get proof of insurance, and file an auto claim on AAA East Centrals website (see attachment). If they need to make changes or have inquiries regarding their insurance, they will need to phone ************** or visit one of AAA East Centrals branch offices.
  

  A membership is required to utilize the full services of the *** app.

  An email was sent to the consumer on January 7, 2025, noting this information.

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter dated April 25, 2024 stating there was improper use of my emergency roadside service and that my membership would be revoked on 5/23/24. I mailed an appeal letter on 5/15/24, and on 6/3/24 received a letter that it would take 90 days and then they would have a decision and I would be notified in writing. Today is 12/23/24 and I have not received anything in writing nor have I received a prorated refund of my premium. I would like a letter in simple ******** term explaining why my membership was revoked and a refund of the $106.75 credit on my account PLUS INTEREST.

  Business Response

  Date: 12/31/2024

  AAA East Central has received the appeal letters. The ************* will be mailing a notice of hearing date to Ms. ******* shortly, at which time she will be given the opportunity to present testimony in their defense.

  Customer Answer

  Date: 01/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I'm not on trial and therefore forego presenting testimony in my defense. I demand a clear letter explaining why the membership was revoked.

  I want my payment returned with interest due to your delay.

  It's certainly coincidental how after a complaint was filed now suddenly there's a letter to me in the mail.

  When will any of the members under the account be eligible for AAA service. 
  
  Regards,
  
  *******************************

  Business Response

  Date: 01/16/2025

  The first appeal letter from Ms. ******* was received after the due date which prompted the system to cancel the membership.The  refund of $106.75 was issued on January 3, 2024, which should be received by Ms. ******* within ***** days from this date.
  
  Per AAA Bylaws, a hearing to appeal the cancellation is provided, if requested. The notice of hearing letter has not yet been sent. If Ms. ******* still wishes to go forward with a hearing, please respond to this communication. Otherwise, the cancellation will remain in effect.

  Customer Answer

  Date: 01/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if AAA provides detailed information on what I'm being accused of since I don't even know what I'm appealing!
  
  Regards,
  
  ******** *******

• Initial Complaint

  Date:11/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 26th 2024 is when I called AAA Northeast to file the accident claim. ***** was assigned to me that day as my claim service representative. Everything else is below in pictures, if I find or you need more, let me know.

  Business Response

  Date: 11/01/2024

  We write in reply to this concern. We have forward this to ***** club to follow up with the member. 

  Business Response

  Date: 11/06/2024

  I am writing in response to your request for assistance from the Better Business Bureau, 
  wherein you express concern about your claim. Your inquiry was forwarded to me for 
  review and response as it falls within my area of responsibility. 

  
  Your claim was reported to us September 26th and Claims Service Representative Keith 
  Newcomer contacted you to review the facts of loss and coverage on your policy. He 
  arranged for the inspection of your vehicle on September 30th and Priority Claims 
  (appraisal service) was dispatched for assignment on October 1st
   
  You then contacted Mr. ******** on October 18th letting him know your vehicle had 
  not yet been inspected. He put through a request to reassign the inspection. 

  
  On October 22nd, the ***************** assigned the inspection to an appraiser from 
  ************* as your vehicle was at ************* in *********, **. You were 
  contacted by the ***************** on October 25th. As of October 31st, Mr. 
  Newcomer contacted the coordinator for our Northeast Region to try to verify a date that 
  your vehicle would be inspected, he had to leave a voicemail. On November 4th, he 
  verified that the appraiser who will inspect your vehicle has been assigned. 

  
  I sincerely apologize for the delay in the inspection of your vehicle and for not meeting 
  our mutual customer ********************** expectations. The inspection delays certainly are not what 
  we would expect or consider reasonable. Your patience and understanding are very 
  much appreciated. Please know that the local Claims Manager ****** ***** will 
  continue to monitor the situation and provide you with updates. 

  
  I would like to thank you for your two years of insurance with the Interinsurance 
  Exchange of the *************** and apologize for the inconvenience and frustration 
  that this matter has caused you. Ms. ***** can be reached at ************ or **********************************************. 

  Sincerely, 

  
  ***** Wittal 
  Group Manager, Insurance Claims 

  Customer Answer

  Date: 11/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ******* ****

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked a trip with *** that was advertised in the *** Motorist. It was advertised as a small group exploration with a maximum of 24 travelers. There were 35 travelers in our group. It was advertised as a level three activity, and we thought was more like a level one. After returning from the trip, we filled out the surveys and I called the manager of *** on Sept. 9 and explained the situation and she said she would send the info to ***** who handled these situations, and he would get back to us. He never got back to us, so I again called *** on Sept. 19, 2024, and spoke with *****, and he said the advertisement was definitely wrong and they were working on a resolution, and he would call me back within two days. I again never got a call back so I again called the manager on October 15, 2024, and left a message and again on October 17, 2024, and cannot get a call back. I feel it was a bait and switch .

  Business Response

  Date: 10/25/2024

  Thank you for the opportunity to research our members concern. We extend our sincerest apologies to the member for the issues that they encountered.
  
  Our *** business development manager, ****** ******, contacted the member on October 22, 2024,to also extend our apologies for the lack of communication from our ***************** As a gesture of goodwill, Ms. ****** offered a partial reimbursement to the member. They should receive the check within 10 business days. The member was satisfied with this resolution. 

  Customer Answer

  Date: 10/28/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:10/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday October 11th, my Mother in law and I signed up for a one year Plus membership in my name with her and my son as additional members out of our available total of 4 on the plan. We signed up an paid for the 1 year membership together and we're told by the associate it was effective immediately and that we would receive an email with the temporary ID cards and that the plastic cards would arrive in 7-10 business days. The next day one of us needed a tow after pickup up a vehicle from a paint shop for a minor scratch and learned the car was damaged by the parry. We called *** for the tow and were told the membership had a 3 DAY wait period and that people signed up and them cancel! This after we paid a year membership in full. So we used another family members membership and had the car towed to ******* complete care. I downloaded the *** app for my region today, only to find that the effective date is actually SEVEN BUSINESS DAYS! t We were lied to so they could get the membership and payment TWICE. SO basically their sales tactics show a bait and switch by saying it's immediately available for use ad a means to secure our funds but not uphold their policies. I will not be a victim of a bait and switch. Had they not lied, we would have waited to sign up.**** and I were together on speakerphone at sign up and are each other's witnesses to the lies.

  Business Response

  Date: 10/24/2024

  Thank you for the opportunity to research the members concern.We apologize for the incomplete information she was given relating to AAA member benefits.
  
  Our AAA operations analyst of ******************** emailed the member on October 16, 2024, and also extended our apologies, and detailed the AAA East Central member benefits.For the first three days of membership, a non-refundable service fee applies each time emergency roadside service is utilized. When enrolling in AAA Plus, AAA Premier, AAA Plus RV and AAA Premier RV there is a 7-day waiting period for emergency roadside service. The AAA East Central Member Guide is attached.
  
  This matter has been reviewed by the manager and addressed with the sales agent who handled the membership transaction to ensure that the complete membership benefits are communicated for any future transactions.
  
  As a gesture of goodwill, our *** representative offered a reimbursement of the Plus membership dues in the amount of $39.00. The member accepted and was satisfied with this resolution. This should appear on her credit card within seven business days.

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called the **********, ************* to pay my bill. They took my payment and due to my change of address, I was told the Pottsville, ********* would TRANSFER my membership AND PAYMENT RECEIVED to the Sunbury, *************. I'm getting notices that I owe my payment to the Sunbury, ************* (which cleared my bank!)I need this resolved!!! I.getting a run around!!!

  Business Response

  Date: 10/11/2024

  Thank you for the opportunity to research the members request for transferring his membership from the ********************** club to our club, AAA East Central. We extend our sincere apologies to the member for the issues that they experienced.
  
  AAA Northampton County processed the membership transfer for the member; however,the members payment was not forwarded to AAA East Central. This caused our payment system to issue membership bills sent to the member in July, August,and September. When no payment was received from these bills, the system cancelled the membership.
  
  After this was brought to our attention through the BBB, our *** membership marketing operations analyst researched and located the misplaced payment between the two AAA clubs. A new membership account was opened, and the payment was applied. On October 2, our *** representative emailed the member noting their new membership number and that he should receive his new membership cards within the next few weeks.  
  
  Again, we apologize to the member for the inconvenience, as this should have been a smooth process of transferring his membership and payment between the two clubs.

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called AAA September 20, 2024 to request that auto pay on the account be cancelled. I was told it would be cancelled. However, they end up taking the payment leaving me with a negative bank account. Called AAA on 9/25/24 was told they would put in a refund request. Called today to check on refund request and was told they do not give refunds. Please help resolve this by getting my refund please.

  Business Response

  Date: 10/08/2024

  Thank you for the opportunity to research the members recent experience regarding their insurance payment. We extend our apologies to the member that they were not given clear information regarding the auto pay cancellation process.
  
  On Friday, September 20, 2024, at 8:50am, the member spoke with an insurance associate and requested to cancel the auto payment for their insurance policy as the member was in the process of transferring the policy. The request was sent that day; however, the auto payment was completed on Tuesday,September 24, 2024. The process to remove auto pay from a policy takes 3-4 business days.  
  
  The member spoke to another associate on September 27, 2024,at 9:03am expressing their dissatisfaction that the auto payment was completed and not cancelled. The member asked for a refund. The associate explained that they would submit the request but most likely it would be denied as the money was owed as the final installment on the policy. The refund request was denied due to the money being owed for the final installment of the policy. Therefore,the policy is active and paid in full for the term with an expiration date of November 22, 2024.

  Customer Answer

  Date: 10/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** Duck