We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Spa

Hand & Stone Massage and Facial Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spa.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Melissa F

    Date: 02/13/2024

    I was so excited to schedule my first massage at hand and stone in ********, **. After scheduling the first time for an appointment in November 2023, I was sadly disappointed when the spa informed me that my appointment was never truly scheduled. I had called in to make the appointment and apparently the person on the phone did not schedule me. So I rescheduled for a later date but in between found out I was pregnant. I called the spa to inform them and they told me the policy was to schedule for my 2nd trimester with a prenatal massage therapist. I again spoke to someone on the phone at the ******** hand and stone who scheduled me for February 13 ****. She assured me I was scheduled with a prenatal massage therapist. The date of my scheduled massage came and I received a phone call from The spa about 5 hours prior to my appointment. Once again, they were canceling my appointment this time, because whoever scheduled me, who assured me, I was scheduled with a prenatal massage. Therapist, did not in fact, schedule me appropriately. They explain they legally could not do the massage without the prenatal massage therapist. They tried to offer me appointments but unfortunately, they do not fit my schedule at this time. I cannot express my frustration at this point. If I, the paying customer canceled my appointment within the 24 hour period, I would be charged a $35 fee. But they called me 5 hours prior to my appointment and canceled my appointment. The appointment was made because I received a gift card for my birthday. I asked for a refund on the gift card. And they could not do that because of some ridiculous policy.Hand and stone in ******** has inconvenienced me several times. They cannot really offer me any real solution. And they told me to call corporate to get a refund on my gift card. If I could give them a zero star rating I would.

Hand & Stone Massage and Facial Spa is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.