Complaints

This profile includes complaints for AdaptHealth's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AdaptHealth

  220 W Germantown Pike Ste 250 Plymouth Meeting, PA 19462-1437

• 

  AdaptHealth

  3024 Penn Ave West Lawn, PA 19609-1444

• 

  AdaptHealth

  122 Mill Rd Ste A130 Phoenixville, PA 19460-1412

• 

  AdaptHealth

  34 E High St Pottstown, PA 19464-5427

• 

  AdaptHealth

  1039 Bern Rd Wyomissing, PA 19610-2009

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving monthly invoices for wheelchair rental for this year (2023) . The chair was picked up by the rental company for return circa Sept 2022 and continued paid for by ******** and ****** ** ***** until Jan 1 2023. I changed to ******** advantage plan Jan 1 2023 and was unaware the adapthealth continued to bill ******** after the return of the chair. I phoned adapthealth four times and could not get thru to a supervisor/investigator. The customer service \ billing department in all calls advised me that a investigator would call back , but did not. The rental bills continue to arrive but I have not had the chair since last circa sept 2022. I can not find receipt for delivery or pick up , and was told they can not either. This billing needs to be cancelled as they did get the chair back last year, I need help to accomplish this, adapthealth is not returning calls. Hopefully, BBB could assist with a letter to expedite a solution thank you for your time and efforts ******************* ************

  Business Response

  Date: 09/20/2023

  Thank you. We have received the complaint and will work with the patient to get this resolved.

  Customer Answer

  Date: 09/20/2023

  I do wish to settle this claim by disolving current charged and discontinue future rental fees.  What will be required to discontinue this account?

  Customer Answer

  Date: 09/26/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  I do wish to settle this claim by disolving current charged and discontinue future rental fees.  What will be required to discontinue this account?
  
  Regards,
  
  *******************

  Business Response

  Date: 09/26/2023

  Thank you for sending us the patient's response.  ****************** account has been adjusted and nothing further is billing. 

  Customer Answer

  Date: 09/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It took me 2 hours to pay my adapthealth bill for my initial ****** ********* ***** * reader and 6 sensors. I need to reorder the sensors about every 10 weeks. I really need them and am extremely anxious about how I can do this. First, the paper bill I got through the mail directed me to their bill-paying website to pay the bill, which was not working correctly. It took me at least an hour to find this out. After I entered all the bill pay information and pressed , the blue processing circular arrow just kept going around and around for some time. Then I got a popup error message that said something like, "This payment may or may not be processed. Please check. If it did not process, please try again in 2 or 3 days." (Are you kidding me!?) Second, I checked 3 days later and, sure enough, it did not process. So I logged back in to the same website. This time it said "Select a provider." But the "provider" names were only unintellible websites that meant nothing to me. Third, so I called the bill paying information number on the bill. After a 10 minute wait on hold, I spoke with a real person who processed my payment over the phone. Fourth. Then I called the reorder extension to find out how to reorder my sensors. First I was read VERY long privacy statement. The voice recording said I could exit out of the voice recording at any time by pressing the star key. I pressed the star key and was not taken out of the long message. Am I going to have to listen to this every time I need to reorder sensors? After waiting 10 more minutes, finally I spoke to a real person who told me when to reorder my sensors. Fifth, adepthealth recommended using their app, which has 1 1/2 stars on the app store from 116 users. It did not recognize my user name. So not working either. I really need these sensors and have no confidence that this company is going to provide them reliably in a timely manner without a lot of interminable hassle. I would like adapthealth to make bill paying easier ASAP.

  Business Response

  Date: 09/22/2023

  We do apologize for any inconvenience caused to the consumer.  When reaching out to her to discuss the issues listed in her complaint, she did not want to speak with our representative to try and resolve.

  Customer Answer

  Date: 09/23/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  1. I talked with several representatives trying to pay my bill. I do not remember refusing to talk to a representative. Can the business be more specific?

  2. The problem is with their automated systems. They don't work. Unless they are offering to fix their automated systems, both computer and phone, they are not addressing the problem. Their representatives can be as good as possible, but no rep I talked with offered me a way to pay my reorder bills without waiting on the phone for over ten minutes. 
  
  Regards,
  
  ***************************

  Business Response

  Date: 09/25/2023

  Our representative called to assist on September 22, 2023, and the consumer refused the assistance.  If the patient wishes to discuss her issues, we will try reaching out again.  

  Customer Answer

  Date: 09/25/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: (See attached.)
  The problem is with AdaptHealths online website and IOS app. They don't work. Plus, calling in requires a waiting time on hold of at least 10 minutes. What I need to hear from AdaptHealth is that they have fixed the problems with their web page and IOS app, to where reordering and paying for DMEs is fast and easy. This is something that I am forced to do because they are the only ****** dealer in my area. I will need to be reordering about every 6 weeks. I would like for this to be fast and easy. I do not see how a discussion is going to make this any easier. If AdaptHealth knows of a way that I can reorder and pay for my DME quickly and easily, please tell me this in your next response. AdaptHealth could also just list the steps to use for reordering and bill payment on their webpage in their response. Then I could try these steps while still using this forum. Then I could let them know if those steps worked. I could attach screen prints of the screens, also. 
  Regarding my refusing to talk with an AdaptHealth representative, I have no memory of this. If I did refuse to talk about any further it could be for two reasons:
  From their introduction, it did not sound like they were going to be able to fix the problem.
  I had already spent an hour trying to pay for my DME. I was tired, frustrated, and anxious to get on with other responsibilities that day.
  Again, I do not have all day to spend with AdaptHealth trying to pay for and reorder my DMEs. 

  Again, I am asking AdaptHealth to share specific, written instructions for using their webpage or app to order DMEs and pay bills. Then, using this forum, I will try them and share the results. First, fix the problem. Then I will close out the complaint. 

  Regards,
  
  ***************************

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 2 children with diabetes that require constant glucose monitors which we chose ******** in Houston to provide us with. Before it was bought out by Adapt Health we didn't have any issues whatsoever. After Adapt took over, we have had nothing but issues with billing and receiving the products we have paid for. Back in May when ordering supplies it took me over a month of calling and talking to several different supervisors to finally receive what I had already paid for. When I did receive it, I only received part of what I was told I would receive. It again took me several weeks to get the rest of my order. Coming to this month when we are able to re order supplies, we ordered and paid for them and have still not received the CGM's. We have only received bills for the product that we already paid for. Each time this happens and I have to call, it takes at least 45 minutes to an hour. I have to take time off work to do this.

  Business Response

  Date: 09/22/2023

  We apologize for the inconvenience the consumer has encountered. A team member from our corporate compliance department will have the account reviewed and contact the patient to discuss our findings.

  Customer Answer

  Date: 09/25/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I paid for my children's supplies on the 12th of this month and have not received the supplies or even an email saying that it was on its way.  I only received a text saying they received my payment.  It is unacceptable that I can not get items that you have taken my money for.  
  
  Regards,
  
  ***********************
  

  Business Response

  Date: 10/10/2023

  We do apologize for the inconvenience.  We show that the packages were delivered to the home on October 2, 2023. 

• Initial Complaint

  Date:09/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Adapt Health has consistently made billing errors for my CPAP machine after many months of correct billing. They have lied when saying that my claims have been denied only for my insurance company to verify that they never received the supposed claims and my insurance company had to follow up with Adapt to correct the errors. I have made several calls to the company and ended up returning my machine due to all these issues to the company using their paid postage/label and box which they mailed to me along with a completed form. That package was delivery to the company in late July 2023 and today I have received yet another bill that it appears they sent to asset recovery via ******* *** for $1000 dated 7/24 (which is after the machine was returned). My insurance company has received 0 claims from Adapt Health since my last round of complaints in mid July 2023. My Adapt Health account online shows I owe $0. This company has lied multiple times about billing my insurance company and gave me a very difficult time about returning my machine to yet again be billed without any attempt to process a claim or acknowledge on a owed balance on their own website. I am done with this company's lies and feel bad for people that are falling for their lies and paying them. This is truly insurance fraud and multiple attempts at it. I have a call in asking for a supervisor but given my history with the lies of this company I do not expect this to be resolved before they send it to collections and I do not owe anything including the device they are billing me for. They have also said that they have tried to to call me several times to resolve this issue. I have received 0 voicemails from this company regarding this bill. I have in the past received voicemails so I know my number is correct in their system.

  Business Response

  Date: 09/14/2023

  Thank you. We have received the complaint and will work with the patient to get this resolved.

• Initial Complaint

  Date:09/07/2023

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business made a false claim on the prixe

  Customer Answer

  Date: 09/08/2023

  In January 2023 my wife got a coal from adapt health. The agreement was that it would be 10 monthly payments and then we would use the unit. In April 2023 we received a bill for $550 for accessories.  We contacted adapt health and told them not to charge our credit card as this was not our agreement.  The accessories that the are referring to comes with the cpap machine. Resmed which is the company that makes it includes these with the machine!  We researched this particular machine and every other company includes these parts when selling the same unit at the same price!!  We were never informed that we would be charged for this and again, these parts come with the machine and was not an extra order. After being charged for these parts we contacted remed numerous times to get these charges reversed. Several times I was hung up even though I was being respectful on the phone with the agent. At that point we canceled the card so that we wouldnt be charged anymore.  Adapt health has contacted us about it and we offered to either pay off the machine (and get our $550 back) or to return it for a full refund. We were told (in April) that it was past the 30 day return time, to which I tried to explain that we received the entire package in January, agreed to the 10 payments and it was adapt health that came up with the new charges 3 months later and out of the return period!  As it stands right now we receive daily phone calls from adapt health for payment. We have tried to reason with the agents to no avail. We are only agreeable to either returning the unit fora full refund or we will abide to our original contract and pay off the machine at the contract price. 

  Customer Answer

  Date: 09/12/2023

  In January 2023 my wife got a coal from adapt health. The agreement was that it would be 10 monthly payments and then we would use the unit. In April 2023 we received a bill for $550 for accessories.  We contacted adapt health and told them not to charge our credit card as this was not our agreement.  The accessories that the are referring to comes with the cpap machine. Resmed which is the company that makes it includes these with the machine!  We researched this particular machine and every other company includes these parts when selling the same unit at the same price!!  We were never informed that we would be charged for this and again, these parts come with the machine and was not an extra order. After being charged for these parts we contacted remed numerous times to get these charges reversed. Several times I was hung up even though I was being respectful on the phone with the agent. At that point we canceled the card so that we wouldnt be charged anymore.  Adapt health has contacted us about it and we offered to either pay off the machine (and get our $550 back) or to return it for a full refund. We were told (in April) that it was past the 30 day return time, to which I tried to explain that we received the entire package in January, agreed to the 10 payments and it was adapt health that came up with the new charges 3 months later and out of the return period!  As it stands right now we receive daily phone calls from adapt health for payment. We have tried to reason with the agents to no avail. We are only agreeable to either returning the unit fora full refund or we will abide to our original contract and pay off the machine at the contract price. 

  Business Response

  Date: 09/19/2023

  We apologize for any inconvenience caused to the consumer.  We will work with them to address the concerns listed in the complaint.  

  Customer Answer

  Date: 09/26/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  On 9-19-2023 I did receive a call from a representative named *********. I discussed the case with her and she told me that she was going to contact our insurance company then get right back to me.  As the date of this response i still have not heard back. I did explain to her that Adapt health was found liable in a lawsuit in April 2023 for fraudulent charges (insurance companies brought this suit) and they were ordered to pay 5.3 million in damages (I am also claiming these are fraudulent charges) and it is possible that the insurance company is not willing to entertain the extra charges that have been imposed. There has been no class action suit brought against Adapt health on behalf of the consumers, as of yet. At this time I am not satisfied with the companies response as it has not come to a conclusion.  I never received a call back on this matter so as far as I am concerned it is still an open case. Thank you in advance for your time. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:09/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was diagnosed with sleep apnea on July 13, 2023. My neurologist said she would send my information to the company they use (AdaptHealth) in order to get a CPAP. The next week someone from the company called me and scheduled my appointment for me to pick up my equipment. She told me that with my insurance I would have to pay $194.46 as a down payment on the day I pick up my equipment and then a monthly payment of $26.50 for an additional 8 months. I went to the *********** location (****** medical equipment) in Philadelphia. The man there went over everything about the equipment and got me fitted. Then he explained to me that my insurance covered a portion of my equipment and that I would owe $194.46 as an initial down payment and a monthly payment of $26.50 for the next 8 months. During neither of these conversations was I told that they hadn't actually ran my information through my insurance and that this wasn't the exact price that I would have to pay and it may in fact be more. I was told that was the amount for the down payment and that was the monthly payment and that's all that I would have to pay. I don't know where they came up with $194.46 if they didn't run it through my insurance. Now they are requesting an additional $65.16 which they say was supposed to be a part of my down payment now that they've run it through the insurance and saw that I would have owed more than the $194.46. I have called the billing department and explained the situation and told them I should not be responsible for the $65.16 that they are charging me now. They keep telling me it's a legit bill and I owe it, but then said they can't make decisions about whether I owe it or not I have to speak to someone at my regional branch, however whenever I call the regional branch it sends me back to adapt health customer service line and then when they "transfer" me to the branch the phone hangs up. The customer service is ridiculous and I'm disappointed in this company.

  Business Response

  Date: 09/11/2023

  Thank you. We have received the complaint and will work with the patient to get this resolved.

  Customer Answer

  Date: 09/13/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: they have not made any attempt to contact me and resolve this. They seem to know how to get in touch with me when they want a payment however. 
  
  Regards,
  
  *********************
  

  Business Response

  Date: 09/19/2023

  We apologize, but we show that this issue was resolved.

  Customer Answer

  Date: 09/21/2023

  I was contacted by the business and they did adjust my account. 
  
  **********************:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  
  

• Initial Complaint

  Date:09/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date.. July 14,2023...I sent a payment of 64.81  that was not credited to my account... every month I am accruing past due statements. I emailed ********************* countless times showing the front and back of the cashed check... Still the credit department say that they have not received payment. I even sent a copy through the mail to the billing department...I don't want this to go to collections.

  Business Response

  Date: 09/06/2023

  Thank you. We have received the complaint and will work with the patient to get this resolved.

• Initial Complaint

  Date:08/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While picking up a returned/refused item, the representative gave me a blank electronic pad to sign. When I asked to see what I was signing, he showed me an electronic form. He then navigated back to the blank signature area & I signed. I was later sent a message with 2 forms bearing my electronic signature. Neither of which were the one shown to me by their representative. Had I seen those forms, I would have absolutely refused to sign. I was also not given a receipt for the the equipment they picked up.

  Business Response

  Date: 09/05/2023

  Thank you. We have received the complaint and will work with the patient to get this resolved.

  Customer Answer

  Date: 09/05/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: The "signed" form submitted was NOT what I was shown when asked to sign.  I would NOT have agreed to the statements on the "signed" form, nor would I have signed it.  They falsely showed me one electronic form, then obviously switched it & added a second form with the same signature.
  
  Regards,
  
  ***********************
  

  Customer Answer

  Date: 09/06/2023

  Although I have asked them several times to STOP contacting me in any way, they continue to harrass me with the attached emails.  As I stated in my origial complaint, I just want them to STOP contacting & harassing me.

  Customer Answer

  Date: 09/06/2023

  Although I have asked them to stop contacting me, they continue to harass me with the attached emails.  As I stated in my original complaint, I want this harassment to stop.

  Business Response

  Date: 09/08/2023

  Thank
  you. We have received the complaint and will work with the patient to get this
  resolved.

• Initial Complaint

  Date:08/31/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my bill but Cornerstone medical service continues to send me a bill. They applied a late payment applied to my account. Upon receiving the bill, I initially sent the company a copy of my financial assistance approval letter from ******* Hospital but the company did not accept it.

  Business Response

  Date: 09/19/2023

  We apologize for any inconvenience and have upper management reviewing the account.  We will contact the patient once completed.

  Customer Answer

  Date: 09/19/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: the company called today and stated that they never received my payment.  I sent a copy of the cashed check with my initial complaint. I am requesting for the company to respond through the Better Business Bureau. 
  
  Regards,
  
  *************************
  

  Business Response

  Date: 12/14/2023

  Attached is the account summary for this patient - her payment by personal check was received and currently has a zero balance.

  Customer Answer

  Date: 12/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  ****** ******
  

• Initial Complaint

  Date:08/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's been an on going struggle with Adapt Health for at least 2 years with how they bill for Cpap Supplies. I eventually requested to be taken off Auto payment; which they did comply with after I was originally told it was a requirement. I was taken off Auto pay after they admitted to a billing error that took weeks to figure out. Regardless - After the billing error, I asked specifically if there was going to be any additional unforeseen charges. I was told there would be no more unexpected charges. I have not ordered ANY cpap supplies since they admitted to the billing error because I am fed up by the constant multiple bills for the same shipment... it is impossible to know what was paid and if there is any further outstanding payments because of the chaotic billing system Adapt has. I was surprised ( not really... knowing the history of how this company bills... ) to see an email 8/30/2023 for an invoice due of $157.29 for supplies shipped in December of 2022. Almost 9 months ago! This is beyond infuriating because I asked specifically months prior after Adapt Admitted to the billing error AND supposedly had to do an internal review, if everything was paid up and I received an unequivocal "Yes"... no more surprise bills? "Yes" (they supposedly record conversations so I assume they would be able to go back and review). I need this equipment and supplies for my health and Adapt health is literally the reason I am seeking alternative options. I have no problem paying for items (even prior to the deductable being met) ... but if a shipment is $500... charge me $500! Not $60 this month... $100 next week... $200 the following month ... and $159.00 NINE months later!

  Business Response

  Date: 09/06/2023

  Thank you. We have received the complaint and will work with the patient to get this resolved.