Reviews

This profile includes reviews for AdaptHealth's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AdaptHealth has 87 locations, listed below.

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  AdaptHealth

  220 W Germantown Pike Ste 250 Plymouth Meeting, PA 19462-1437

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  AdaptHealth

  421 Pike Rd Ste 8 Huntingdon Vy, PA 19006-1623

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  AdaptHealth

  870 Bloom Rd Ste 102 Danville, PA 17821-1354

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  AdaptHealth

  1534 Park Ave Ste 140 Quakertown, PA 18951-1085

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  AdaptHealth

  PO Box 1259 Dept # 140418 Oaks, PA 19456-1259

Review Details

• Review fromDominic C

  Date: 08/08/2022

  1 star
  I hope this comment goes public….your customer service for over the phone service sucks! My experience with your company was soooo bad, you would think I am exaggerating about this experienced. I can’t understand your options to reach the right the department. Transfers got disconnected. And I still did get the simple thing I called for!! Horrible!!! You should be ashamed of yourselves for calling this a good company. Waste of my time. Thanks for nothing, but putting me in bad mood right before my vacation.

• Review fromMonteo M

  Date: 08/05/2022

  1 star
  I was terribly harassed by the representative on the other end of the phone, when I returned the missed call. The rep also told me that there was no supervisor, when I asked to speak to one.
  My poor wife died 11/24/22. I returned a call last month about someone asking payment for a CPack machine. I remember my wife making a final payment on the machine. I called back, because I can’t even find the machine, after her death. The second person told me, about a month ago that it was a wheelchair, not a CPack. I have the wheelchair here, and made arrangements to pick the chair up.
  A horrible person called today, telling me that no one will pick up a chair. He said that there was no wheelchair problem, and that it was a CPack machine, that my deceased wife owed money for. No condolences were given, when hearing about my wife’s death. The rep could care less. I informed him about the wheelchair arraignments, and he refused to hear about it. I said that I should call a lawyer to settle it he problem. He said, in a NASTY TONE… ”You do that!” He was a disgrace to the company, and very disrespectful. I am very upset, and my blood pressure is now very high, because of him. This company cannot get their story together. He also said irritatingly…”No one is coming to pick up the chair!” I am confused and upset, and cannot even find any CPack in the house. This Adapthealth company waited over 8 MONTHS to harass me with this, and can’t even decide what is owed. I paid all my wife’s debts, many months ago. Adapthealth is a HORRIBLE.

• Review fromNicholas S

  Date: 08/04/2022

  1 star
  everything that people have said on the site are true. this is the worst company that i ever dealt with. they lie to you every chance they get. there prices are criminal. they must give kick backs to doctors to use them. this site should rethink their star rating. you can't is a 0 rating.

• Review fromBrian S.

  Date: 08/03/2022

  1 star
  This medical service provider, “the Company” is very poorly run, communication is non existent where every customer service problem /policy is resolved only after ling and frequent phone wait times to the billing department requiring payment of excessive charges to be paid to stop the collection call harassment. Whatever you do -stop the credit card autopay as soon as you can . Literally, with out explanation you will receive random charges in the hundreds of dollars, your payments are not applied to your account for weeks and the staff is so undertrained and unaware of the sales charges that they become frustrated and angry. The management apologizes to the many bad reviews but do nothing to improve or resolve their internal self caused operating challenges. Employee “Indeed” comments reflect the horrible working conditions and lack of management.

• Review fromJan O

  Date: 08/01/2022

  1 star
  Terrible company… avoid this company if at all possible. The customer service reps are polite but not informed; they are incapable of resolving issues. I currently have a problem with a supply order. I have spoken to five reps and am waiting for a supervisor to call back. From what I’ve read, that call will probably never happen.
  What I suggest to anyone with a complaint is to express your concerns on as many social media sites as possible.
  It comes as no surprise that this company is NOT accredited with the Better Business Bureau.

• Review fromPatricia H

  Date: 08/01/2022

  1 star
  DO NOT USE THEM for anything… not even a toothbrush. A Nightmare. Don’t say I did not warn you. Most of the employees you speak with are working from home and have no interest in helping you. I had to politely ask one to turn the sound down on her horror film. Additionally, dogs barking, and chewing into the phone were common. Tried to deliver to the wrong house. Once you need them after the item is delivered fat chance getting anyone who’s can actually help you! It is almost criminal. They put you on hold typing for 20 min and answer and you with nonsense and then they hang up. Don’t hold your breath for a call back they say they will call and NEVER do. Plan for a new level of customer service HELL!

• Review fromDave F

  Date: 07/27/2022

  1 star
  Horrible company! Can't get billing right, even after giving them all the insurance cards in local office and over the phone 3 times. It honestly can't be that hard to enter insurance information into a computer so billing is done correctly is it? Well I guess it is. The last customer service representative was working from home with noisy kids in the background and a loud TV as well. Took several times to get her to repeat back the correct insurance information. I think it's time to part ways with this shitty company and go elsewhere. UnitedHealth will be informed about them, as well as the BBB. They should not be doing business at all.

• Review fromPJ M

  Date: 07/25/2022

  1 star
  ABSOLUTELY HORRIBLE!!!!! Aero Care deserves a (negative) -10 score.
  I called one of their thousand telephone numbers today, 25 Jul 22 at 3:30 CST to order CPAP supplies. The recording said that the wait was ONE hour and FIFTEEN minutes because all of their representatives were busy. Seriously!!?? I shout, foul!
  I despise dealing with this company. The website billing is awful, grossly inconsistent, completely unreliable and their billing practices just plain stinks! Forget trying to call any of their numbers because I think they all route to one office, somewhere USA or in India, which employs three humans total.
  We need medical supplies and this company does not provide timely satisfaction. When is someone with the authority going to shut this money grubbing company down? AdaptHealth acquired Aero Care Feb 2021 for 1.1 BILLION dollars. Screw the true customers, right?
  Just seems like the-powers-to-be aren't listening to our customers complaints. I guess BBB doesn't care about companies that are not accredited?!

• Review fromMichael W

  Date: 07/23/2022

  1 star
  Never return calls or emails. Asked to speak to a supervisor, still waiting for a return call. Last order was incorrect and missing supplies. It’s a shame, they could provide a valuable service, but mismanagement and greed will inevitably lead to customers suffering.

• Review fromShuaib A

  Date: 07/22/2022

  1 star
  Adapt Health is a scam. They have a link with scammers. They gave me a phone number to call for re-supply but that phone number is actually a scammer phone number. The scammer took my personal informations in the name of verifying my identity. Totally a disgrace.