Hotel Reservation
Getaroom.comAbout
Important information
- Additional Info:In April 2020, Getaroom.com cooperated with BBB's 2019 request that the business adequately address a concerning pattern of BBB consumer complaints. At the time, the company communicated actions that it would take, or had already taken, to prevent similar complaints in the future. In response, BBB agreed to monitor the company's BBB complaints for up to a year. The monitoring and review were completed April 26, 2021.
Among BBB's complaint review was a concerning pattern of complaints alleging Getaroom.com uses deceptive online advertising practices, as well as telephone customer service interactions, that lead consumers to believe they are interacting directly with a particular hotel's staff when they are trying to reserve a room. Consumers often claim they were unaware that they were interacting with a third-party until after they have been charged by Getaroom.com.
After conducting a review of GetARoom.com's most recent BBB complaints, BBB determined the allegations, and overall concerning pattern of complaints, persist. - Additional Info:
In April 2020, Getaroom.com cooperated with BBB’s
2019 request that the business adequately address a concerning pattern of BBB
consumer complaints. At the time, the company communicated actions that it
would take, or had already taken, to prevent similar complaints in the future.
In response, BBB agreed to monitor the company’s BBB complaints for up to a
year. The monitoring and review were completed April 26, 2021.Among BBB's complaint review was a concerning
pattern of complaints alleging Getaroom.com uses deceptive online advertising
practices, as well as telephone customer service interactions, that lead
consumers to believe they are interacting directly with a particular hotel’s
staff when they are trying to reserve a room. Consumers often claim they were
unaware that they were interacting with a third-party until after they have
been charged by Getaroom.com.After
conducting a review of GetARoom.com’s most recent BBB complaints, BBB
determined the allegations, and overall concerning pattern of complaints,
persist.
Business Details
- BBB File Opened:
- 11/10/2005
- Business Started:
- 6/22/2009
- Business Started Locally:
- 6/22/2009
- Business Incorporated:
- 6/2/2005
- Type of Entity:
- Corporation
- Alternate Names:
- Priceline Partner Solutions (USA), Inc.
- Consumer Club, Inc.
- ConsumerClub.com
- Getaroom
- Business Management:
- Mr. Bill Ratliff, Senior Vice President of Operations
- Mr. Matt Davis, President/Director
Additional Contact Information
- Principal Contacts
- Mr. Bill Ratliff, Senior Vice President of Operations
- Mr. Matt Davis, President/Director
- Mr. Matthew Tynan, Treasurer/Director
- Customer Contacts
- Ms. Karen Bleeker
- DeeDee Thompson, Consumer Consultant
- Customer Care
- Mr. Matt Davis, President/Director
- Mr. Matthew Tynan, Treasurer/Director
Additional Information
- Business Categories
- Hotel Reservation, Hotels, Direct Mail Advertising, Hospitality, Dining Club Plans
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