We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vitamins and Supplements

Double Wood Supplements

This business has applied for BBB accreditation.

Reviews

This profile includes reviews for Double Wood Supplements's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Double Wood Supplements has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    2.2

    Average of 5 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Stephanie J

      Date: 04/30/2025

      Bought the magnesium l threonate to help me sleep and it WORKS! As a perimenopausal woman, I cannot tell you how HUGE that is! I loved it so much, I bought a bunch for my friends for Christmas. While shopping, though, I accidentally subscribed to a large monthly order (oops!). When the next bill came, I was shocked as I didn't remember subscribing. Double Wood support not only responded to me the very same day, they credited my account, canceled the order, and helped me cancel the subscription I didn't even know I had! Great quality, good people, very happy!

    • Marcos R

      Date: 04/20/2025

      Marcos R

      Date: 04/20/2025

      I want to cancel any subscription an return amazon order

      Double Wood Supplements

      Date: 04/22/2025

      Thank you for your message. Wed be happy to help, but the Better Business Bureau is not the appropriate platform for customer service assistance.
      If your subscription was made through ******, please note that we do not have access to any ****** orders or subscriptions, even if the product is from Double Wood. ****** operates as a separate platformsimilar to an online ******* sellers do not have the ability to view, modify, or cancel customer subscriptions placed there.
      To cancel or return an order placed on ******, please contact Amazon Customer Support directly at:
      ?? **************
      If your subscription was placed through our website at **********************, well be glad to assist. Just reach out to our Customer Experience Team at **************************** with your order details, and well be happy to help.
      Thank you for your understanding, and were here if you need us!

    • Shannon M

      Date: 12/19/2024

      Shannon M

      Date: 12/19/2024

      They sent me 4 emails saying an order was not going through as the card was no longer valid. They then push through the transaction with Visa. I indicate to my credit card it was not authorized and the company sent FOUR emails stating the transaction would not go through. Now they're saying I have to pay shipping back on items I was told were not coming. They have the absolute worst customer service and poor business practices.

      Double Wood Supplements

      Date: 04/22/2025

      Thank you for your feedback, and we're glad we were able to reach a resolution and issue refunds for your orders back in February. We sincerely apologize for the miscommunication and any frustration it caused.
      The emails you received were automated messages from our subscription system, intended to notify customers that their payment method needed to be updated. Unfortunately, these emails do not automatically cancel subscriptions, which led to the confusion in your case. Weve since reported this issue to our subscription management platform to help prevent similar situations for other customers moving forward.
      If you need any further assistance, please dont hesitate to reach out to our customer service team at ********************************************************** here to help.
      Thank you again for bringing this to our attention.

    • Seth K

      Date: 10/21/2024

      Seth K

      Date: 10/21/2024

      Just claiming a product is *** certified doesnt mean much unless its backed by a recognized third-party organization like *** or ***. *** certification requires an independent audit to ensure safety and quality standards. Without a verifiable certification, a brands claim is just thata claim with no proof. Where's the proof?

      Double Wood Supplements

      Date: 11/04/2024

      Hello,We claim all our products are manufactured in **** certified facilities and we do indeed have *** certificates to corroborate this claim. We'd be happy to share the *** certificate with you if you contact us directly which does indeed prove our products are manufactured in a GMP facility certified by ***.

    • David R

      Date: 03/27/2024

      David R

      Date: 03/27/2024

      This business advertises on its website and Amazon with very specific graphics that their products have received the Certification that they are with Good Manufacturing Practices, GMP. However when I received the product there is NO indication that what they sent to me has been GMP produced. NO Certification on the label of what I received.

      Double Wood Supplements

      Date: 03/29/2024

      Hello David, We are so sorry you are unhappy with your experience. All of our products are GMP certified and we do provide the required information on the product page of our website doublewoodsupplements.com. Unfortunately due to limited bottle space, we are not able to provide a certification on each bottle. If you have further questions please feel free to reach out to one of our agents at *****************************************. They will gladly assist you with this concern. Have a healthy day.

    This business has applied for BBB accreditation.

    pending BBB accredited business seal

    Double Wood Supplements has applied for accreditation with BBB, and our initial review has found it to meet the BBB Accreditation Standards. Accreditation is pending consideration by the BBB Board of Directors, as required by BBB policy.

    Read more

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.