Complaints

This profile includes complaints for Levin Furniture, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Levin Furniture, LLC

  301 Fitz Henry Rd Smithton, PA 15479-8715

  
• 

  Levin Furniture & Mattress

  3664 Washington Rd Mcmurray, PA 15317-2905

  
• 

  Levin Furniture & Mattress

  124 Levin Way Monroeville, PA 15146

  
• 

  Levin Mattress

  620 Butler Crossing, Suite 5 Butler, PA 16001

  
• 

  Levin Furniture & Mattress

  138 Valley Vista Dr State College, PA 16803

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept.24,2023 We ordered a new three piece living room suit from Levin Furniture in Altoona, PA We paid $4,301.17 in full that day. We were told by Eric (our Salesman)that we would have it by the second week in November but that didn't happen. We finally got our furniture delivered on December 8, 2023. I wasn't there when the furniture was delivered. When I got home from work I saw that something was definitely wrong and contacted Eric immediately and sent pictures. On the couch, the right side mechanism is bent, part has to be ordered. The middle cushion on the couch sits up about two to three inches higher than the left or right side. On the bottom of all the foot rests four need repaired because the material is loose and wrinkled! It was delivered this way!

  Business Response

  Date: 01/11/2024

  This is a special order and was delivered Dec 8, 2023. The customer called in and reported an issue with furniture. We sent our technician to their house on Jan. 4, 2023. The technician restored the recliner, fabric was wrinkled. We ordered right side facing and left side facing mechanisms for their sofa. The mechanisms are bent, and will be replaced one we receive them. Customer was offered a gift certificate once her sofa is restored.

  Customer Answer

  Date: 01/11/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

   
  
  Yes, it was a special order, but the order was for NEW TOP OF THE LINE FURNITURE, not damaged and defective furniture that needs parts and has to be repaired. The loose wrinkled material on the footrest of all three pieces of furniture have NOT been repaired!  The cushion in the middle of the couch has NOT been repaired. The offer of a Gift Card for the Levin Furniture store is unacceptable! I just spent $4301.17 for damaged furniture why would I want a gift card to that store??  I will NEVER purchase anything from that store again. The customer service was terrible. 
  
  Regards,
  
  
  
  ***** ****

  Business Response

  Date: 01/12/2024

  We can refund $200.00
  back how it was paid, or we can issue a $300.00 gift certificate. Any
  compensation will not be issued until after the service is completed and
  finalized.

  Customer Answer

  Date: 01/12/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

  
  This is not a fair refund in regard to the damage that is on our new furniture. Four of the footrests have to all be taken apart and resewn. This store has not been fair in any of our dealing with them.  I'm sure if they paid $4301.17 for new furniture not one person would be happy with that offer and think it was acceptable. We are not asking to return or exchange it; we just want a fair and just refund. That is not acceptable.  We wanted new furniture; I could have bought used furniture without the damage that we have on this furniture.  Then after they attempt to fix it and we aren't satisfied with the repairs we still get nothing!  We paid in full for new furniture and they have the money and now they don't want to make it right! That offer is too low for the damage involved!
   We have no need for their gift card for the store.  We don't need or want anything and will never purchase anything from that store again.  Customer satisfaction is supposed to be their top priority.
  
  ***** ****

• Initial Complaint

  Date:01/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a sectional and chair from levin. The chair was finally delivered around 11/12/23. I noticed a tear right on the seam of the seat, about 2 inches long. I called right away. I told them I would like to return it and pick another recliner. I was told I would have to accept the damaged chair I had for less then 2 hours and they would repair. It is still damaged and has not been repaired. I should not have to keep a brand new damaged item. No help from my salesperson.

  Business Response

  Date: 01/05/2024

  *** **** *ecliner was delivered on Nov 13, 2023. Customer reported a small opening on a seam. We ordered a chaise seat casing, parts were received in today. We have notified the coordinator of her service call to schedule her service. The technician will restore her recliner back to the manufacturer's specifications.

  Customer Answer

  Date: 01/08/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  If I have to accept a damaged chair and accept a repaired piece of furniture, I think I should get a discount.  When you buy something from a store that is damaged you get it for a lesser price.  I would never have bought a damaged piece of furniture in the first place, but still would like to return or be compensated.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ***** ****

• Initial Complaint

  Date:01/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered by BBB staff LO
  Consumer purchased a bed frame and mattress last month at Levin in Mento. It has an adjustable base. Two days after purchase she contacted the business to let them know that the mattress slides on the frame and is also not as comfortable as she thought, it is too firm. They asked her to try it for 30 days, which she did. She went back to the location to tell them she was still not happy but they are giving her a hard time to return it. They are trying to convince her to buy a different mattress with a mattress cover. She states they are going back on what they originally told her about returning the items. Consumer states staff and management were very condescending.

  Business Response

  Date: 01/04/2024

  ***** *** ****** purchase a queen mattress with adjustable base on 11/30/2023 and accepted delivery on 12/11/2023. Under our warranty terms adjustable bases are a non returnable item and in order to return and reselect a mattress you must purchase a qualifying mattress pad which the customer did not do. 

  We value *** ****** as a customer and advised her we would make an exception if she purchased the qualifying mattress pad we would allow her to return her current mattress and allow her to reselect a less firm mattress equal or greater to her current mattress since she claims the one she currently has is too firm for her. The salesperson has sent her options and has been waiting for her reply.

   

  Regards

  Laura Z****

  Business Response

  Date: 01/04/2024

  ***** *** ****** purchase a queen mattress with adjustable base on 11/30/2023 and accepted delivery on 12/11/2023. Under our warranty terms adjustable bases are a non returnable item and in order to return and reselect a mattress you must purchase a qualifying mattress pad which the customer did not do. 

  We value *** ****** as a customer and advised her we would make an exception if she purchased the qualifying mattress pad we would allow her to return her current mattress and allow her to reselect a less firm mattress equal or greater to her current mattress since she claims the one she currently has is too firm for her. The salesperson has sent her options and has been waiting for her reply.

   

  Regards

  Laura Z****

• Initial Complaint

  Date:01/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a couch and matching ottoman, only the ottoman that is supposed to match really does not match. It is probably a different dye lot. I am told by Levin's Kelsie Lewis that nothing will be done because it is not defective - BUT IT DOESN'T MATCH. In certain lighting it actually looks like a separate piece of furniture because the color is 'off'.

  Business Response

  Date: 01/04/2024

  Hello

   

  The photos we received does not show any difference in color. W e are having a technician go to the customers home on Saturday for another issue and can have him also take a look at the ottoman to verify. 

  Regards

  Laura

• Initial Complaint

  Date:12/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased reclining loveseat on 8/22/2023. It was delivered on 9/21/2023. It would not recline on 11/24/2023. I called for repairs at that time. I wanted an upgrade which I would pay difference but not that same model. They said not an option until repair man comes. He repaired on 12/09/2023. On 12/25/2023 the very same reclining side broke same issue. Called for repair on 12/262023. Expressed that I want a different furniture upgrade as this is a lemon. again sending repairman scheduled for 1/12/2024. I would like to pick a different piece of furniture and pay the difference.

  Business Response

  Date: 12/27/2023

  The customer received their merchandise on Sept 2, 2023. On
  Nov. 24, 2 2023 the customer called in about the cable that came undone causing
  the loveseat to not recline on the one side. We sent our service technician out
  to their home Dec 7, and he installed a new cable release. The customer called
  on Dec 26, 2023, with the same issue. We are sending our technician on Jan. 12th to inspect the loveseat. The technician will determine if the loveseat
  can be restored or if needs to be replaced. The manufacturer’s warranty is for repair.

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a couch from Levin. When I purchased my couch, was offered some sort of protection for $219.99. I was told at that time, that if I didn't use it that it would be refunded to me. Instead of a refund, I got a certificate for in-store credit. Levin claims that they said it would be for store credit at the time. I never purchase anything if I only hope to get store credit. Ultimately, it is there word vs mine, but I know I was told I would get a refund. Additionally, the store credit has expired without use.

  Business Response

  Date: 11/28/2023

  *** ******I have attached a copy of one of our brochures explaining about the warranty. If you do don't use the warranty, we issue a store credit for the amount of the warranty. The certificate was emailed to the customer Feb 10, 2023 and expired Aug 9, 2023. We can as a one-time courtesy, give him thirty days to use his certificate.

  Customer Answer

  Date: 11/28/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  This brochure was never presented to me.  The communication was all verbal with the salesman. I understand the perspective of Levin, but ultimately, I was tricked by a salesman that works for Levin. I do not need any furniture currently.  I want what I was verbally told I would get.  And that was a refund.
  
  Regards,
  
  
  
  *** ******

• Initial Complaint

  Date:11/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 26, 2020 I purchased a matching couch and loveseat from Levin Furniture store, they were delivered in April of 2021, within 30 to 60 days support springs began breaking on the couch, on 3 separate occasions they sent a repair man to my home to repair them, but they kept breaking. I demanded that they replace the couch but Levin refused claiming that was not part of manufactures warranty, so I called the manufacture, England Furniture, who said they would be happy to replace my couch but only at the request of Levin. Levin refused but said they would be happy to repair at their facility and would take at least 2 weeks, after this repair it lasted about a year then broke again. I called Levin again and demanded a replacement, they again refused but offered to send it to England Furniture for repair for in excess of $100.00 freight each way, I said this was unacceptable and demanded they replace it, again they refused. I want everyone to know how Levin Furniture treats their customers, and refuses to support their products. they cannot even say the product was abused because as I stated we purchased the matching love seat which is sitting right next to the couch and has never had a problem, We have no children or pets that are jumping on or abusing the furniture and I am the heaviest person in the home at 202lbs. We will never purchase a product from Levin in the future and urge all customers to research the many reviews about Levin before investing your money with them!

  Business Response

  Date: 11/28/2023

  *** *** received his sofa and loveseat on May 1, 2021. We
  last serviced his sofa for a broken spring April 26, 2022. We service the first
  year of the manufacturer’s warranty. After the first year, parts are covered
  but labor is not. The customer reached out to the manufacturer for repair, but it
  would be the customer’s responsibility to get the sofa to England. We offered
  the customer to bring the sofa to us or we could pick up the sofa for $99.99, England
  would pick the sofa up from us. He would have the same option after the repair was
  done to pay for us to return it or he could pick it up from us. The customer
  refuses to pay the transportation fee or bring the sofa to us. 

  Customer Answer

  Date: 11/28/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ******* ***

• Initial Complaint

  Date:11/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 2018 bought extended warranty chair stopped reclining about May 2023 technician came out said chair was defective said part needed to fix was no longer made and that the store may have to give me a new chair I didn't think that was fair so he said he may have something in the shop that might work he can back out and did a repair but now it's doing the same thing not reclining the customer service representative saying that since the warranty is expired there's nothing they can do I told her since the repair was supposedly made not that long ago and since the chair was defective when it was manufactured date should not be an issue I just want my chair repaired I'm a senior citizen and don't have the money for a new chair

  Business Response

  Date: 11/20/2023

  *** ***** purchased his recliner Oct 16, 2018.  The customer purchased a five-year accidental
  warranty for the fabric. When the customer called in Aug., a new employee
  entered a service call for his recliner in error. The warranty covers the
  fabric only, not the mechanism or moving parts. We sent the technician as a
  courtesy, even though his warranty was up in 2019, due to our error. The
  technician did the repair and completed the service on Aug. 17, 2023. The chair
  is not under warranty, and we gave the out-of-warranty technicians information
  for the customer to contact for repair.

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/21/2023 I purchased a tempur-pedic mattress model ******* for the price $3,339. The salesman Joshua R***** explained this purchase qualify for a 200 dollar gift card. He attached a copy of the promotion to my receipt. Sales order ************ I have my copy of these receipts. 3 months later I called to inquire the status and Joshua told me it would be 3 to 4 more weeks. 6 weeks after that I went to the store and inquired with the customer service rep who took my information and said she would take care of it. Yesterday, 5 weeks later I attempted to contact Joshua but he was busy and I explained the situation with the sales rep who answered the call, she told me to check my spam mail as they don't handle rebates. I told her I didn't purchase it from spam but from Levin's. She put me on hold and that was the end of the conversation.

  Business Response

  Date: 11/10/2023

  On Oct 12, Elite Rewards sent *** *******r an email to claim his reward, we were cc'd on the email. *** *******r called the store and still did not receive his gift card. The store called Elite Rewards, verified the customer's Po Box. Elite Rewards will send him a physical voucher/card.

  Customer Answer

  Date: 11/10/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  ****** ********

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sectional that was delivered 8/22/23. The left arm of the couch creeks everytime you sit down. A repair man came to look at the couch after I contacted levin. He could not fix the noise. Now levin wants to come get part of my couch and take it to their facility to try and repair it. I asked to just have this replaced especially considering it is a 2mo old couch. They said no. They said they are a repair only warranty. I have never heard of this type of “warranty” before. I paid $2700 for this couch! I would like to just be given a discount off the price of my purchase. Of 40% off. It is extremely inconvenient to have part of my couch taken away and I don’t know what the facility is like where it is going. Are there bugs there etc??? It is extremely inconvient and not customer friendly at all.

  Business Response

  Date: 10/26/2023

  Hello

  ******** ******* accepted delivery of her sectional 8/23/2023. She called us on 10/12/2023 to report a creaking noise. We sent a technician to her home on 10/21/23 and it was determined that we would need to pick up the piece in question and bring into our shop for repairs. *** ******* has a 1 year warranty against manufacturer defects for repairs. We are following the warranty guidelines and repairing. 

  If the *** ******* would like to keep the one piece in question as is without repairs we can offer her a 200.00 discount to keep it. She would have no further warranty on this piece. 

  Regards 

  Laura Z****

   

   

   

  Customer Answer

  Date: 10/26/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

  $200 is hardly compensation.  I would accept $500 
  
  
  
  Regards,
  
  
  ******** ********

  Business Response

  Date: 10/26/2023

  You paid 571.89 for the piece you are having concerns with. We can not give you 500.00 off.  200.00 would be the discount to keep the piece as is no warranty or we can bring into our shop to repair for you. 

  Thank you

   

  Customer Answer

  Date: 10/26/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.  They will have to come fix the piece and when they cannot fix  it we will go from there and they can replace it with a new piece.  Horrible customer service.  Crap couch that was $2700. Will NEVER buy from Levin and partners ever again. 
  
  
  
  Regards,
  
  
  
  ******** ********

  Customer Answer

  Date: 11/06/2023

  From: <s*******************>
  Date: Sat, Nov 4, 2023 at 4:23 PM
  Subject: Re: You have a new message from the BBB serving Western Pennsylvania regarding complaint **********
  To: Better Business Bureau <[email protected]>
  
  
  The business has not contacted me to come get my couch to repair.  If they would like I will reconsider the discount at $250 off and then be done with this. 
  Sent from my iPhone
  

  
  

  Business Response

  Date: 11/06/2023

  Customer was offered on on Oct 26th $200 off to keep as-is. The customer called back on Oct 28th and declined the refund and wants repair. We will call her to schedule a pickup of her furniture and return once restored. Or the customer can have a $200 credit to keep as-is with no warranty.

  Customer Answer

  Date: 11/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  I will accept the $200 pmt in lieu of them taking a piece of the furniture. I just need to know how I will receive the $200 credit or refund. 
  
  Regards,
  
  
  ******** ********