Complaints

This profile includes complaints for Levin Furniture, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Levin Furniture, LLC

  301 Fitz Henry Rd Smithton, PA 15479-8715

  
• 

  Levin Mattress

  5438 Baum Blvd Shadyside, PA 15232-1202

  
• 

  Levin Mattress

  20012 Route 19 Cranberry Twp, PA 16066-6202

  
• 

  Levin Furniture & Mattress

  5 Sellers Dr Altoona, PA 16601-9358

  
• 

  Levin Mattress

  56 Trinity Point Dr Washington, PA 15301

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two higher end Stearns and Fosters mattresses from Levin Mattress, and they are under warranty. On the King mattress I noticed a lump on the top of the mattress and Queen mattress was sinking in the middle. I contacted Warranty services through Levin, and they sent out a technician to take photos and measure the problem areas of the mattresses. Just a few days later, I received an e-mail saying that both mattresses were defective, and we would need to reselect a new mattress of equal or lesser value, and we had 14 days to reselect a new mattresses. I visited the store to find out that the mattresses that we selected have been discontinued. The replacement mattresses which are the same as what I purchased are more money and they said I would need to pay any difference in cost. This is not my fault and thought they would replace the mattresses at no additional charge. They are not willing to do this which is not fair to the customer. The mattresses are defective, and it is not the customer's fault that the mattresses are discontinued. The General Manager of the store called me and initially said he would refund the cost of both mattresses fully and we could keep the defective mattresses if we preferred as he was not willing to replace the mattresses at no additional cost to me. I said I would discuss with my wife and call him back. When I did call him back, I said that would be acceptable. Then he changed his story and said no he would not be able to do that, and he would need to collect the defective mattresses before we even did a reselect. That would leave me without mattresses for either of my 2 beds. This is very unethical and frustrating, and I need a resolution to this problem. I would like them to replace the mattresses with the same models as what we purchased at no additional charge as the mattresses, they brought are defective.

  Business Response

  Date: 10/19/2023

  The customer was called and given the option to re-select or
  for us to pick up the defective mattresses for a refund. Refunds are processed
  by the original method of payment.
  If the customer wants to re-select, he is given credit for
  the amount he spent on each mattress. The customer can pick out new mattresses
  of equal or greater value, if greater, the customer must pay the difference. Also,
  the customer is not required to stay with a Sterns & Foster, he can choose
  any manufacturer.
  If the customer wants to return his mattresses for a refund,
  we will schedule to pick up the mattresses and issue a refund to the finance company
  after the mattresses are returned. We cannot give a refund without the return of
  the mattresses; they go back to the manufacturer.
  We cannot replace the mattresses; his model are no longer
  being made. The customer has two options, to reselect or return with a refund
  to the finance company.
  

  Customer Answer

  Date: 10/20/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ******** and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  I want the defective mattresses replaced as promised at time of purchase. I spent almost $6000 dollars and was provided defective mattresses.  It was never mentioned that we have to pay the difference. Honor the warranty and your defective product by replacing it with the photo attached at no additional charge.  It's the same mattress on the floor today that was displayed a week later.  She sold us the older version knowing the old one would be replaced by the new version one week later.  I took a photo of it and it was the same price as the one she, the store manager, sold us.  I want the owners of Levin to call me at ************* I do not want to discuss with some rude general manager of the store. Federal law prohibits you from disclaiming implied warranties on any consumer product if you offer a written warranty for that product. You send me a generic warranty after the purchase is made and the defective item inspected by your inspector was found. In addition, we were also told that warranty was covered by Stearns and Foster and the mattresses would be replaced. Small Claims court is other option if this is not rectified.  My wife and I are also experiencing back soreness due to the defective mattresses as they are bowed in the middle. We give the company allot of money over the years as we furnished our entire home by Levin. Attached are all the documentation. 
  
  
  
  Regards,
  
  
  
  ******* *******

  Business Response

  Date: 12/29/2023

  ******* *****
  
        Good afternoon, I have called the customer and left a voicemail. We want to pick up his mattresses and refund the way he paid. I will let you know when he calls to schedule.
  
  
  Best Regards
  
   Kelly M***** 

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received the chairs on Tuesday October 3rd, delivered at 915AM EST, called company at 1050 AM and informed them of the two issues one with each chair. I had told they would fix them but not replace. The items were in my house for less than an hour and they want to fix a brand new item. Demanded exchange and was told no. This company is horrible. I would like these exchanged and then I will return 2 pillows costing 140 dollars and I do not want ro pay restocking fees. This is their own making. I have called 10 times to try and get this fixed and all I want is new chairs for which I purchased.

  Business Response

  Date: 10/10/2023

  We have entered in an exchange for her two chairs and it is scheduled for 10/19/2023.

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my bedroom set including a $1,300 plus mattress the mattress was under warranty and Levin's sent out a employee put a level on the mattress. And turned in the results to Levin's his employer saying the mattress was okay. The mattress was not okay if you try to sleep in it you would roll out of bed either side it was junk. Levin's do not honor warranties. The store was in Mount pleasant Pennsylvania. Sure they have all details on record. Sincerely yours. ****** ********

  Business Response

  Date: 09/25/2023

  The customer was contacted about his mattress. The customer no longer has the mattress he called to have service in 2019. We explained we were under different ownership during that time. We appreciate his business and offered a coupon for a future purchase.

• Initial Complaint

  Date:09/08/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had furniture delivered damaged by Levin and now they are refusing to take it back. I have presented clear evidence of the damage done during delivery. A tech attempted to patch it and the patches fell off after 6 days. I just want to return the sectional.

  Business Response

  Date: 09/09/2023

  The customer was offered a reselect, per our notes, the
  husband agreed to reselect on Sept 8th and would be cancelling
  complaint. We will make compensation after everything is completed.

  Customer Answer

  Date: 09/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Accepting this resolution is based on the reselected furniture being delivered undamaged and the promised compensation is given. If not, this case shall be reopened. 

  
  
  
  Regards,
  
  
  
  **** *******

• Initial Complaint

  Date:09/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a three-piece bedroom set from Levin Furniture Store #27 located in Mentor, OH on April 30, 2023. The total amount of money we paid was $6785.66.
  
  The furniture set has been emitting overpowering chemical smells for the past four (4) months. This is causing us significant health issues such as migraines, stomachaches, and difficulty breathing. Despite trying various remedies to mitigate the odor, it has not improved and only increases with time. We have since had to stop using our bedroom where the furniture is located.
  
  Levin’s return policy is three (3) business days after purchase; however, we were hopeful the odor would dissipate within a few weeks of installing. This policy does not provide sufficient time to evaluate an off-gassing issue of this nature.
  
  Our attempted resolution: We first visited the Levin Furniture Mentor, OH store in person two times in attempt to return the furniture. We asked to exchange it for a different bedroom set. However, they told us they were unable to help and directed us to their corporate customer service line.
  
  Levin customer service then sent a technician to our house to assess the furniture. He acknowledged the odor and our sensitivity to it while inside our home, and stated that this particular set would off-gas more than others due to its lack of varnish coating. He said he would file a report and that a Levin representative would follow up with next steps.
  
  However, when representative Laura Zorzi followed up, she told us the technician’s report denied any presence of odor, directly contradicting his in-person conversation with us. Laura was unsympathetic to our safety concerns and rejected our request before becoming unresponsive via email.
  
  We believe this furniture is defective due to its excessive off-gassing and corresponding negative health effects and should be covered under our 1-year manufacturer’s warranty. We now seek a full refund since our initial exchange request was denied.

  Business Response

  Date: 09/09/2023

  The customer received bedroom furniture on May 13, 2023. On
  Aug. 21, 2023, the customer called in to report that there was a strong odor
  coming from the dresser. We sent our technician on Aug 28, 2023, to inspect the
  dresser for off-gassing. At that time, the technician reported he did not smell
  any chemical smells coming from the dresser. We have reached out to the
  manufacturer to see if they have any idea of what smells the customer may feel
  they are smelling. The manufacture does not warranty for smells and they are
  past the three-day return policy.

  Customer Answer

  Date: 09/13/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  

  Furniture off-gassing
  slowly emits toxic odors over the long term, which have only increased since we
  purchased the set and exacerbated the health symptoms it has caused us. Levin
  continues to site its three-day return policy in their rebuttals, but as we
  previously stated, this issue would have been impossible to identify within
  such a short time frame. An exception should be made due to the unique nature
  of this issue.
  
  Regarding the technician
  visit, he did (1) absolutely acknowledge the odor while speaking with us in our
  home, and (2) inform us that this particular set would off-gas more strongly
  than others due to its lack of varnish coating. Levin reps told us in their
  follow-up conversations that the technician denied any odor, which is extremely
  frustrating and simply not true to our interaction with him. Regardless, a
  short technician assessment cannot accurately reflect our personal experience
  with the set over many weeks.
  
  The fact that Levin has
  been unwilling to work with us on remedying this issue shows a disturbing lack
  of compassion and consideration for customers’ health and safety, along with a
  disregard for our future business. Keeping the set in our home is not an option
  and we need it removed in order to resume use of our bedroom.
  

  Regards,
  
  
  
  ***** ******* *** ******** ***** *******

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought two brand new sofas, and when it was delivered, there was a loud creaking sound when you sit on one of the sofas so I called and they said that a repairman was coming to fix my brand new sofa. I was not happy with that but I allowed it so the repair man came and ripped open my new sofa and said he couldn’t fix it so he said that they wanted to take my brand new sofa and ship it to Pittsburgh for them to rip it open and try to repair it. I paid for a brand new couch I did not want a refurbished couch because that is not what I paid for.

  Business Response

  Date: 09/09/2023

  Customer had delivery of her furniture on Aug 11, 2023.
  Customer called in to report sofa making a noise on Aug 25th. We
  sent a technician out to inspect the sofa, found what was causing the noise. We
  would like to pick up her sofa to do a shop repair. We explained that to the customer
  and she is refusing service, she wants the sofa replaced. She was given 2
  options, to keep as is for discount, or have it serviced with compensation. The
  manufacturer’s warranty is for repair. Customer is refusing service.

  Customer Answer

  Date: 09/13/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ******* *****

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Temperpedic adjustable bed frame from the Strongsville Levin furniture & mattress store on 8/29/23 and had it delivered on 8/31/23. This was purchased due to my current medical issues with my lungs. After attempting to sleep on this for the last 5 nights and waking up with more aches and pains, my husband and I decided that it was not helping, but in fact hindering other back issues. We have tried it in multiple positions. We went to the store today asking for a refund and they refused stating that bed frames are non refundable. There is NOT a sign anywhere in the bedding section stating that and our salesman did not tell us before completing the sale. A very arrogant manager of the store said it was printed on the front of the receipt which it is NOT. On the third page, in the tiniest print on the page and among multiple other items it is stated. Due to medical conditions we are asking the BBB to intervene and get this resolved and a refund issued to my charge card. Thank you in advance for your consideration of this matter.

  Business Response

  Date: 09/06/2023

  The customer purchased a Sealy Ease 4.0 Adjustable Divide
  King Base on Aug. 29th and had it delivered Aug 31st. On
  our receipts, it states that adjustable bases are non-returnable. I highlighted
  it on the copy of the signed receipt that I am attaching. The customer may
  still get benefits from adjustable base, reading or watching tv in bed. Can lay
  the bed flat to sleep if they do not like it inclined.

  Customer Answer

  Date: 09/06/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

  please see attached which is our receipt and you will see that it was never highlighted on our receipt, nor was it discussed. As I said previously, there were NO signs posted anywhere that they were nonreturnable. 
  
  
  
  Regards,
  
  
  ****** ******

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into the Greensburg location store on 12/5/22 and found a couch that I absolutely loved. I thought for the price that it had to be good quality. The store clerk convinced me to buy the $500 ottoman along with it and the warranty, so that I'd be 'protected'. Unfortunately, from the day of delivery, this couch has had nothing but problems. It came damaged with staples hanging out along the seams on back edge of couch (didn't realize until I cut myself) and the ottoman came completely collapsed. When I called customer service, they didn't even want to see pictures and would not replace it, they wanted to send a tech. When tech arrived, he told me something heavy must've been placed on top of ottoman in the warehouse and the fabric underneath is like lawn chair fabric, so it stretches out. He flipped it and took pieces of wood to try to rebuild the structure from underneath. I was immediately upset, because it still didn't look right, but it was the best he could do with a broken ottoman. He was able to staple seams where it was coming apart on couch, but I felt I was stuck since customer service refused to replace the ottoman. Now, the zippers on my cushions have begun splitting on cushions on sections of the couch that have barely been sat on. I called customer service today to explain my frustration with the zippers splitting and the representative was extremely rude. I have called probably 4 times now and had to schedule a tech to come out (yet again), but last time he came he said that he didn't know why they didn't just order me a new sleeve for cushion, then I had to wait weeks for replacement. For almost $4,000, I thought I was getting something of quality and now I have lost time off of work and lots of time just to feel ripped off and frustrated. The arm on the cuddler is so flimsy and lacks support underneath fabric. I still haven't talked to one rep that will give me a place to send these pictures to, so I am posting them here.

  Business Response

  Date: 08/28/2023

  Hello

  ***** ***** accepted delivery November 25th 2022 and received a 1 year warranty on her purchase to repair any manufacturer defects. We are honoring her warranty and currently have an appointment to go out to repair her ottoman on 8/31/2023. We also placed an order for a new seat cover for her due to a zipper being broken. When the seat cover arrives we will send a technician out to install it. 

  *** ***** was also was previously refunded 211.97 for her inconvenience when her sofa was delivered damaged and had to be serviced. 

  Regards

  Laura

   

  Customer Answer

  Date: 08/28/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  The ottoman came damaged beyond what a furniture tech is able to fix. It went from sagging to now having a large hump and a tray cant sit on it. It should have been replaced at that time, the tech himself said all he could do was put wooden boards to try to fix it and now it looms lumpy and ridiculous. The $211 refund was simply to cover the $211 delivery fee that I was charged on top of the thousands I paid for the couch/ottoman and extra warranty. I have lost much more than that in working hours on the phone and waiting around for furniture tech to arrive, which sometimes takes all day. This is completely unacceptable. 

  
  Regards,
  
  
  
  ***** *****

  Business Response

  Date: 09/02/2023

   We have two open service
  tickets for this customer. We have ordered parts, seat casing and core for her ottoman. Once the parts come in,
  we will schedule our technician to restore the furniture to manufacturer's
  specifications. The customer was offered a $250 coupon or delivery fee back as
  compensation and the customer chose her delivery charge. That was refunded.

  Customer Answer

  Date: 09/05/2023

  Better Business Bureau:
  
  I have now had to take off work repeatedly to have service done and now the entire core of the ottoman is finally being replaced, which should have been done when it came completely sunk in months ago. I will have to take off more work. Saying that I was offered a $210 delivery fee back when multiple pieces of the couch arrived damaged, does not excuse all of the problems I have had since. Even the tech couldn't deny that while the couch is supposed to be nice, maybe I was given a bad product. The zippers should not be splitting on the cushions already and it is deteriorating at same rate as a cheap couch from big lots. I have not been reached out by customer service either, despite all of these complaints. Your company has been very rude. The tech told me out of the 15 customer service reps you have, some of them treat people very badly when they’re having a bad day and I have dealt with that a lot, just trying to call to get what I paid for. I do not accept this response. 

  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ***** *****

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Literally ain’t 4 grand in one of the biggest sectionals you can buy, coached by the salesman that this is one of the better sofas because it’s on the bottom floor!!?? Ok… we’ll anyways the sectional is just under3 moths old I keep covers on my furniture and take care of it well, one back side of the couch a piece of wood is broken in the back of the couch don’t know how no on site on that side, my one armrest on the other side let’s see I laid my head against and got stabbed by a nail, and my $500 ottoman is already sagging in the middle just from putting our feet up on it… something needs done will be calling the store again at this pint I want this junk couch returned for something else or money back but we’ll see what happens before I get involved with civil court

  Business Response

  Date: 08/28/2023

  I spoke to this customer and scheduled a service appointment to go out and correct any manufacturer defects. The customer is currently scheduled for 9/6/23. He will call us back if he needs to change the appointment. 

  The purchase information is ****** ******* with a phone number *** *********

   

  Regards

  Laura

• Initial Complaint

  Date:08/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a bedroom suite on Sunday, and paid over $8,000 for everything. The check cleared 2 days ago, went thru ACH, my financial institution confirmed, and yet Levin is holding delivery for 10 days, because 'the check was from out of state'.
  
  Now I would understand if the check hadn't cleared, but Levin has their money, so what justification is there for holding up the delivery?
  
  I just talked to a Tammy, who stated that they have to keep with the policy of a 10 day waiting period. Again, WHY? They have the money.
  
  That is ridiculous! I cannot recommend Levin Furniture at all. That is a pretty shady operation... to take someone's money, and then not delivery the merchandise in a timely manner.

  Business Response

  Date: 08/25/2023

  Customer purchased their furniture on Aug 20, 2023 paying by
  out-of-state check. After the check was taken, the office associate explained
  that there would be a ten day hold due to the check being out-of-state. The
  customer is scheduled for delivery on Sept 2, 2023. The customer has been
  called and explained the ten day hold is a policy for all out-of-state checks.
  This policy applies to anyone purchasing with an out-of-state check.

  Customer Answer

  Date: 08/25/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  Levin Furniture keeps referring to an antiquated policy that does not justify why they are holding up delivery and the check has cleared. Has gone thru ACH. The money is in their bank already, and they still want to hold delivery for 10 days, after they originally told us it would be Saturday, August 26, 2023. It was only yesterday (Aug. 24th) that they informed us they were changing the delivery date because they refuse to let go of the 10 day hold policy.

  They claim it is to be fair to all customers, but how is it fair to hold up delivery from customers that they received the money from, versus customers whose checks are still clearing. That is NOT fair, and the 10 day hold policy is not valid then.

  All they have to do is check with their bank, (I've checked with mine, confirmed that the check has cleared, and have copies of both front and back showing it's cleared ACH, etc.) and they refuse to do that. Even the customer service manager at my bank volunteered to talk with them and send any documentation that they need, yet they won't budge on that ridiculous 10 day hold policy.

  Terrible customer service!

  
  
  
  Regards,
  
  
  
  ****** ********** ***