We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

Somerset Trust Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Complaints

This profile includes complaints for Somerset Trust Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Somerset Trust Company has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Somerset Trust Company

      151 W Main St Somerset, PA 15501-2041

    • Somerset Trust Company

      116 Market St Johnstown, PA 15901-1644

    • Somerset Trust Company

      1614 N Center Ave Somerset, PA 15501-7032

    • Somerset Trust Company

      420 Main St Berlin, PA 15530-1238

    • Somerset Trust Company

      612 Logan Pl Confluence, PA 15424-1022

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been hit with 7 over draft fees since 2022 and that's all the further I can look back on my account. I know there has been more than that after 2022. Then the bank will hit me with a continuous over draft fee each day after my account has been over drafted. I've reached out to the bank to see what they could do. They told me i'm pretty much out of money and nothing they could do about this matter.

      Business Response

      Date: 12/05/2024

      We do not charge a continuous Overdraft Fee, no matter how long a customers account is in the negative. We only charge for the item that came in on the account that did not have enough funds in the account or available to cover the item.  Also, we do not charge more than 6 fees a day regardless of the number of items that were paid against insufficient or unavailable funds that day. Our records show the following insufficient fund charges and unavailable funds charges for 2022, 2023 and 2024.  We did reverse 2 unavailable funds charges as a courtesy in 2023.

      2022- 5 Insufficient Funds Charges and 1 unavailable Funds Charge
      2023- 2 Insufficient Funds Charges and 4 unavailable Funds Charges with 2 being reversed as courtesy by staff.
      2024- 3 Insufficient Funds Charges and 2 Unavailable Funds Charges

      Here is a link to the terms and conditions of your account:
      *********************************************************************************************************************************;

      Customer Answer

      Date: 12/20/2024

      ******* *******
      Tue, Dec 17, 7:42 PM (3 days ago)
      to me

      I would like to reject what they offered.   I would like a refund for all the over draft fees.  In the past they have taken over drafts with the money I needed to pay in my bank account.    I had to argue with them multiple times for a refund because of this.

    • Initial Complaint

      Date:03/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A refund in the amount of 70.63$ was sent to a closed bank account. This isn’t the first time. This has to be the only bank that won’t just refuse money coming into a closed account. Facebook confirmed Somerset trust accepted the money. Stc says they don’t have it. Just like last time. They told me to have Facebook take it back. They already accepted the money. How is Facebook supposed to go into Somerset trust account to get my money back. So this is proof to me that they gave it. I have asked multiple times to talk to the ceo.

      Business Response

      Date: 03/24/2023

      I attached our response.  If you have any questions you can call me at ***********1.  Thanks, Mike W******

      Customer Answer

      Date: 03/24/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



      [To assist us in bringing this matter to a close, we would like to know your view on the matter.]



      Regards,



      ****** ******

      I told them it was an ach payment. They told me with 100 percent confidence nothing went in or tried to. The person I talked to even said they looked for ach payments. Because debit cards would get rejected immediately. This bank is shady with judging customers money. 5 days they told me they never got it. Such a disgrace. 

    • Initial Complaint

      Date:12/06/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Google send Somerset trust 2 refunds. My account has been closed for a while. Somerset trust claims they mailed me a money order on November 22. I never got it. Find out they sent it to the wrong address. And since it’s a money order nothing can be done. I don’t think I should have to take the loss.

      Business Response

      Date: 12/23/2022

      We mailed the money order to the address we had on the system for ****** ******. We issued a Money order and mailed to the address on our system. When he called in, we told him that money orders cannot be stopped unless it was 30 days out. We asked him to let us know on the 21st of December if he didn’t receive it and we would issue him another money order. He contacted the bank on the 21st and we issued him another money order “in Person” at the Ligonier Giant Eagle branch.

       

      Michael *. W******, CRCM

      Sr. V.P. & Compliance Officer

      Somerset Trust Company

      Customer Answer

      Date: 12/23/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ****** ******

    Somerset Trust Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.