We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Medical Equipment

Drive DeVilbiss Healthcare

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother purchased a commode on 1/18/2024 from Apria Healthcare LLC located on ***************************************************************************************************** phone number ************ for $59.12 While using the commode the bar that was holding the bucket became dislodged at the welded joint of the commode. Since we have a limited lifetime warranty we reached out to manufacture customer service for ********************.. The customer serviced *** instructed us to provide certain information along with a copy of the purchase invoice and a picture of the issue which we provided. They came back to us with instruction to reach out to the vendor and have them call the company to resolve this issue However, when we reached out to the vendor they told us that they do not handle these types of issues with the Manufacture. So I reached out to manufacture to inform them of the vendors response and I requested the manufacture to coordinate directly with the vendor but they said that they are a manufacture and do not have the resource to deal with warranty issues.

    Business Response

    Date: 04/04/2025

    Good day,

    Our Customer Satisfaction is of utmost importance, and Drive Devilbiss Healthcare acknowledges this complaint, made by the consumer regarding the product, Commode warranty issues, manufactured by Drive Devilbiss Healthcare, and purchased through a provider. We reached out to the consumer via email and phone and fully resolved this issue. Drive Devilbiss Healthcare respectfully requests that the complaint be removed from the Better Business Bureau.

    Customer Answer

    Date: 04/07/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    I want to inform you that my case has been resolved. Thank you very much for your assistance in thi matter. We received a replacement commode from the manufacturer. 

     

    Regards,

    Carmelo Di Tore

Drive DeVilbiss Healthcare is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.