Complaints

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• Initial Complaint

  Date:09/15/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract signed September 1, 2021
  Service fees = $2,500
  Promised service = four (4) meetings with suitable potential partners
  Dispute description = The matchmaker (MM) was unable to provide me with four suitable matches during the contract period. The matches that I was provided were not compatible and were not properly screened by the matchmaker. I began to become aware of their short comings as time went on. Indeed, the first and only meeting with a potential partner went poorly. After which I realized that the MM’s goal was not to find me a partner, rather it was to get me four dates of any kind. I made several appeals to the MM for better choices but nothing changed. I became more selective once I realized that the MM was not correctly screening my matches. It was clear that despite the MM’s claim of knowing their clients and matching by “compatibility” they did not even understand the core values of their clientele. This became a serious point of contention and confirmed their inability to match me with someone compatible.
  The MM extended the contract period but did not recommend any addition suitable matches. After several attempts I became disillusioned and frustrated. I made it know to the MM. I appealed for additional matches. There were long periods of inactivity on my behalf. After six months of frustration, I request a refund for the “unused” portion of my membership. (That is $2,500/4 = $625 per meeting minus one meeting = $1,875). This request was ignored by the MM and she continued to send matches that did not meet even my minimum criteria. After nine months of frustration and disillusion, I again wrote the MM asking to part ways amicably, which was also refused.
  It is now over 12 months since the initial agreement. Due to these circumstances, I have wasted another precious year of my life on fruitless pursuits. I have sufficient documentation that I can supply to substantiate my claim. . I do not relish this complaint or fighting with this busine

  Business Response

  Date: 09/18/2022

  I have attached my detailed response to Mr. ********** complaint. Please let me know if you have any questions or need any more information. 

  Susan D******, President

  The Modern Matchmaker, Inc.

  Customer Answer

  Date: 09/20/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  Please refer to the PDF attachment in which I detail my response. Thank you!
  
  
  
  Regards,
  
  
  
  ******* ********

  Business Response

  Date: 09/25/2022

  To Whom It May Concern,

   I have attached my second response and Mr. ********** contract for documentation purposes.

   Thank you,

   Susan D******

  President, The Modern Matchmaker, Inc.

  Customer Answer

  Date: 09/28/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  Please refer to the attachment for my detailed response.
  
  
  
  Regards,
  
  
  
  ******* ********