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Business Profile

New Car Dealers

Sunbury Motors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

This profile includes complaints for Sunbury Motors's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sunbury Motors has 4 locations, listed below.

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    • Sunbury Motors

      943 N 4th St Ford -Lincoln -Mercury Sunbury, PA 17801-1217

    • Sunbury Motors

      5th & Jefferson Sts., ( Auto Body Facility) Sunbury, PA 17801

    • Sunbury Motors

      5th & Arch Streets, (Heavy Truck Dealership) Sunbury, PA 17801

    • Sunbury Motors

      Rts 11 & 15, (Kia Dealership) Hummels Wharf, PA 17831

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase of vehicle paid for warranty over 3 grand hasn't covered nothing. Had thousands of dollars in repairs. Since I bought it we have had issuse with light bulbs blowing non stop in passenger side. Go to change brake light now also chared also. Passenger side headlight wiring has now caught fire. This is now a electrical issue and they sold it to me thus way. Have spent hundreds in bulbs alone. You purchase things to protect you and realize they sell you something that has major issues

      Business Response

      Date: 09/06/2022

      Hello ******************,

      Thank you for the opportunity to share with you our point of view.

      In response to this complaint, I have the bill of sale attached as well as the warranty contract.

      **************** paid $1,064.00 (not $3,000) for the ******** power care package. This package covers major components of engine and transmission.  The current mileage on the car is 137,000 miles. The warranty contract was for 36,000 miles and has since expired at the contracted 118k miles.

      Even the most expensive and comprehensive warranty would not cover light bulbs unfortunately. 

      We are all about providing good will, being a dealership that has been in business for over 100 years. In the last couple month, we even provided a loaner when this customer needed one (outside of warranty) 

      Prior to offering this vehicle for sale, like all of our vehicles, we do a comprehensive dealership inspection and did not find anything pre-existing wrong with the light bulbs. We completed a brake change as well as four new tires.  It passed PA state inspection on 06/09/2021 with 82,584 miles. 

      At this time, I am unable to provide an warranty reimbursement/goodwill because the contract is expired. 

      Thank you for your time.

      Customer Answer

      Date: 09/06/2022

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because:
      There is a electrical surge in the car somewhere which we were un aware of until  recently  we just continued to change bulbs and have had to change them more then 2 a month since I purchased the vehicle.  We just thought maybe it was something to do with the bulbs. Until we had to change re brake light and that was burnt and melted also. The wiring has has had issues but has gotten worse since the battery and alternator has been changed in it.

      Regards,

      *************************

    • Initial Complaint

      Date:08/09/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My sons car was towed there 8 weeks ago because a sensor went bad. The part is under warranty, but I have been without a car and they won't provide me with a loaner. The have no ETA on the sensor arriving. The service guy told us they had one car for 11 months. My son works everyday and this is such an inconvenience to get him there. I tried to call **** Corporate with no help at all. We are only asking for a loaner until his car is fixed.

      Business Response

      Date: 08/24/2022

       Hello *******,
      >
      >  ************************* son *** will be given an ********** rental car on
      > behalf of Sunbury Motors and **** Motor Company.
      >
      > *** will be picking this vehicle up 8-24 at 1:00 at the **********
      > office in Selinsgrove, PA.
      >
      > The TCM part for ***'s 2013 **** ***** is on national back order with
      > no ETA.
      >
      > Sunbury Motors service department will update the ******** with the
      > availability of the part.

    Sunbury Motors is NOT a BBB Accredited Business.

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