Watch Dealers
Kobold Watch CompanyInformation and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
On January 8, 2021 BBB corresponded with Kobold Watch Company regarding a pattern of complaints:
BBB files indicate this business has a pattern of complaints concerning Delivery and Customer Service issues. Consumers maintain they purchase a watch (to be shipped) or they return a watch for repairs via the manufacturer's warranty. Consumers indicate it has been greater than 5 months and they have not received delivery of their new watch or repaired watch. Additionally, consumers maintain they have an unsatisfactory customer service experience when interacting with the business as they fail to respond to calls or emails.
Kobold Watches has failed to respond to the BBB’s request to voluntarily address the pattern of complaint. BBB advises caution when deciding whether or not to conduct business with Kobold Watches based on the concerns outlined above.
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