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Business Profile

Auto Parts

Batteries Plus Bulbs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company failed to honor the return policy on their original receipt. I purchased a battery and attempted to return it within the 14 day period and was denied. The battery was installed by this company and the reason that the return was denied was because it was used. The battery was tested by the store employees and they claimed that it was in perfect condition operationally, it was only denied return because it looked messy. If this was the case, the return policy should mention these exclusions, especially when the battery would be deemed used immediately after purchase since they offer installation. I asked for contact information for the store owner and was denied, then I asked for the store associates contact information and was denied. I would like to be refunded my money for this battery.

    Business Response

    Date: 12/08/2022

    Batter was installed in car. Customer came back and cursed and threatened store associate. Unacceptable Behavior. Thank you, ***** ***-***-****

     

    Customer Answer

    Date: 12/08/2022

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]



     Complaint: ********



    I am rejecting this response because:

    The company has continued to fail to address the return policy. They should adjust the terms on the receipt that is given after purchase and state that “installation of batteries deem the battery as non returnable” or inform the customer prior to purchase and installation. 



    Regards,



    ******* *****
















    Business Response

    Date: 03/03/2023

    Hi, this is in regards to complaint ********.  This battery was not eligible for a refund due to the fact it was used.  I don't think that was in dispute, battery was installed by us and used for almost two weeks before they decided to try to return it.  Not 100% but think they decided to sell the car instead they claimed, they were told policy and created quite the scene.  When I say they, it was the woman and I assume husband.  The policy is on every receipt.  The applicable line for this case would be "products must be in an unused and salable condition." 

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