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Business Profile

Furniture Stores

Furniture Cart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for furniture on the 30th of December, 2023. The furniture indicated it was in stock. I emailed the company since I did not receive any shipping / delivery confirmation. I called the company today and they said they estimated three weeks delivery, which is unacceptable to me since I will be traveling. They said the furniture was not in stock to be delivered and that if I cancelled, they would fine me 15%. There was no indication when purchasing that this was the case. Moreover when I checked the policy the gentleman who answers the phone indicated (they don't have a legitimate Customer Service but the same gentleman always answering line) it states that the 15% is only applicable when the order is ready to ship, which he clearly indicated it was not. In fact, I placed the order because it indicated the items were in stock. This is not a legitimate business. Don't buy from here!

    Customer Answer

    Date: 01/05/2024

    Seller issued credit and emailed the following message - Many thanks for your help!!

    Per your request order #********* was canceled. Please note that at the time of order placement we did not charge your card, CC transaction was a Pre-Authorization only.
    Thank you for shopping at FurnitureCart.com

    With best regards,
    Customer Service Department

    Business Response

    Date: 01/22/2024

    **********,

    Thanks for submitting a complaint to the Better Business Bureau. We are disappointed you decided to do this as it was completely unnecessary. If you check your records, we accepted your cancellation request on 01/05/2024 and voided this purchase. There was no charges on our end, therefore no exchange of funds ever took place.

    -Furniture Cart

  • Initial Complaint

    Date:05/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A recliner sectional sofa was purchased with the following order details:Order #: ********* Date: 11/16/2021 Total: $3,055.20 The recliner was delivered in December 2021. However, less than a month later, on 1/10/2022, the left armrest came off. They did send a technician to repair it, but this issue occurred due to the poor quality of the recliner. The armrest was secured with staples, which is why it came off. It was a result of poor design and lack of quality control, making it a clear manufacturer's defect.In September 2022, the button switch for the power recliner, located on the side of the cushion, started to get squeezed every time someone sat on it. Eventually, it came off. They denied my warranty request, stating that it was not a manufacturer defect. I had to remove it and fix it myself. However, the reason it came off was also due to poor design and lack of quality control, making it an undeniable manufacturer's defect.In November 2022, the support beam under the cushion broke because it was too thin and not strong enough. I took pictures and videos and sent them to the company, but I received no response for five months. Despite my numerous attempts to contact them via email and phone, they ignored my requests. Finally, in May, I managed to connect with them, only to be told that it was denied because the manufacturer claimed it was not a manufacturer defect, which is clearly false.All of these issues were clearly caused by the poor quality of the product, and Furniture Cart refused to honor their warranty. If the recliner is not designed to be sat on, then what is its intended purpose? It is evident that these issues are a direct result of manufacturer defects, and their denial is simply an attempt to avoid responsibility.If I can solve this way I will file a small claim against them.

  • Initial Complaint

    Date:11/23/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing regarding my order # *********. My order arrived with water damage, broken glass and a few misaligned chairs. The items were left at the front door and upon bringing in and assembling we noticed a few issues. The glass on the table top is cracked, two chairs have water damage and two other chairs wobble as the holes are misaligned. We have tried several times to have the issues fixed with the company but they have failed to do so. ****, is highly rude and even hung up on us when we asked for a manager to help assist us. I would not suggest this company to anyone.

  • Initial Complaint

    Date:09/26/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 2 beds in August 2022 and still have not received despite a 2-4 week time frame on website. *** tracker said September 23 and I have still not received my furniture. Customer service is unresponsive and rude. You're not presented with any options but a restocking and shipping fees; even though you're not in receipt of your order.

    Business Response

    Date: 09/29/2022

    *********************,

    Thank you for providing feedback regarding your purchase. We understand your concern and apologize for any inconvenience.

    Please know that we do provide an estimated ship time for our products, at times it can be longer than 2-3 weeks. We do our best to ship all orders out in a timely manner. It appears our carrier, ******* ******* also experienced a delay in their delivery process with you as well. Moving forward, this order was successfully delivered to you on September 28th, 2022 - the delivery receipt will be uploaded.

    We hope you are enjoying your furniture! If you have any further questions or concern, please do not hesitate to contact us.

    -Furniture Cart

Furniture Cart is NOT a BBB Accredited Business.

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