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Business Profile

New Car Dealers

Washington Auto Mall

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Washington Auto Mall's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Washington Auto Mall has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Washington Auto Mall

      307 Washington Rd Washington, PA 15301-2701

    • Washington Hyundai

      305 Washington Rd Washington, PA 15301-2701

    • South Hills Toyota

      2403 Washington Rd Canonsburg, PA 15317-2254

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I purchased a used 2021 Hyundai Santa Fe on 12 Jun 24 from this dealership. We live in South ******** and couldn't find a vehicle we wanted but we found one at this dealership. We used their service to transfer our South ******** registration from the vehicle we traded in to this newer vehicle we purchased. They assured us that they have transferred numerous out of state registration and provided a 60 temporary PA. The first week in August 24, I contacted the dealership because we didn't received the ** title and registration yet. I left at least 2 messages on voicemail and there was no response. I then contacted the general manager (*****) with my situation. He stated the someone would get back to me. By that time the PA temporary registration had expired. The ** got back to me and stated that there was a problem with the paperwork and they were working on an extension of the PA registration. The PA registration expired on 10 August 24. The ** sent me a text on 13 August 24 stated: no extension was approved and the paperwork should be in **DMV hands. On 20 August 24, I contacted the ***** and they stated that they have no paperwork on the vehicle we purchased. I again contacted the ** and this time he told me that the paperwork was sent back from the company they use to transfer out of state registration and titles and the title number was transposed so they had to fix it and return it back to the company that does their registrations and titles. I asked what am I suppose to due with a vehicle that doesn't have a current registration and he didn't have an remedy. I am asking the BBB contact this dealership to find out if the ** is telling me the true on what happened to the transfer paperwork for the ** registration and remedy this situation with an extension of the PA temporary registration or the ** registration. We paid this dealership all the fees for processing the paperwork and we are getting no satisfaction with a dealership for the registration.

    • Initial Complaint

      Date:08/11/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We visited this dealership on 4/21/2022 to look at a Honda Ridgeline. After discussion with Ken K*** ( salesperson) we, returned on 4/23/2022 to place money down on car that was on order to secure the presale of this incoming vehicle. At that time, we were told that a sales agreement could not be done, because the car was not built yet, and they did not have VIN. A statement from Washington Honda was reviewed, agreed to and signed by the salesperson. This statement shows the selling price of the vehicle as well as the financing terms available. We also submitted a credit application to secure the 1.9% financing. It was approved within 24 hours. We were told that with our deposit, and the approved credit application would be preserved regardless when the vehicle was received by the dealership for delivery. We were initially told the vehicle was expected to be delivered at the end of May. Due to shipping problems, the vehicle was not delivered to dealership until 7/10/2022. We made an appointment to pick the vehicle up on 7/13/2022. Upon pickup, we were informed that the invoice on the vehicle was increased by $570 and that the dealer would absorb that but we would lose the 1.9% financing. As an alternative, we were offered the option of paying the $570 and maintaining the 1.9%. This last minute change to the terms that I had agreed to had me at a disadvantage, since we had privately sold our trade in car, and needed to replace it. After further discussion with the F & I manager, we reluctantly signed the documents to take delivery, however, he stated he was going to call Honda Finance the next day to possibly get the 1.9% rate. A week went by and I was contacted by the dealership to remove a freeze I have on my credit, so they could run another credit report for this reduced rate. Another week went by, and I did not hear from them so I called Nick C*******, F & I manager, and he told me that he was still checking on this case and would get back to me

    Washington Auto Mall is NOT a BBB Accredited Business.

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