Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stayed in this hotel for work 11/17/2023. I have been scammed because there was smoking in the rooms and I can smell it. Trash was not emptied before I got there, carpets looked like there was animal pee stains on them but that is nothing! There were drug dealers in the hallway selling drugs and around midnight they were threatening to shoot each other! Imagine this in a hotel where you pay $120 per night? I was expecting a stray bullet to go through the wall to hit me or kill my fire friend. I called them for a refund next day they laughed it off! NO this is NOT acceptable! Hide additional information for activity type Purchase $118.80 RAMADA INNS RAMADA INNS activity type Purchase $118.80$181.05 Transaction date: 11/17/2023 Reference number:***********************Transaction type: Purchase Merchant category: RAMADA INNS Expense category: Hotels and Motels Code:****

  Business Response

  Date: 12/15/2023

  
  BBB Case #: ********
  Hotel Site #: *****
  Customer Care Case #: ********
  
  
  Dear Contact:
  
  Thank you for notifying our office of the concern filed by *********************** at the Ramada property in Whitehall, PA. 
  
  Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations. 
  
  We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the property's management is responsible for meeting brand standards and for day-to-day operations.
  
  After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest if looking for further compensation.

  The property has already issued a 50% refund on November 20th. 

  Once again, we apologize for any inconvenience this may have caused.
  
  Thank you. 
  
  *******
  Liaison, Customer Care
  Wyndham Hotels & Resorts, Inc.

  Customer Answer

  Date: 12/16/2023

  Communicated with the business via emails they will NOT refund me my money saying I am discriminatory because I mentioned guests were selling drugs in the hallway and were threatening to shoot each other after 11 pm. Whats the point of giving franchise rights to owners like that. They need to refund me in full. 

  Customer Answer

  Date: 12/20/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  The franchisor does not want any responsibility or have any respect to their brand name and want me to keep speaking with the thugs they allowed to be a franchisee. This is absurd. They kept my money and offered me unsafe stay late at night that my girl friend and I could have been shot. Who pays for that?
  
  Regards,
  
  ***********************

  Business Response

  Date: 12/20/2023

  BBB Case #: ********
  Hotel Site #: *****
  Customer Care Case #: ********

  Dear Contact:

  Once again, we apologize for any inconvenience this may have caused. The property has already issued a 50% refund on November 20th in the amount of $54.00 USD.
  
  Each property is independently owned and operated under a franchise. This means that the property's management is responsible for meeting brand standards and for day-to-day operations.
  
  After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest if looking for further compensation.
  
  Thank you. 
  
  *******

  Liaison, Customer Care
  Wyndham Hotels & Resorts, Inc.

  Customer Answer

  Date: 01/03/2024

  Basically the franchisor doesnt care if the franchisees can sell drugs in the hotel and brandish guns in the hallways.