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Business Profile

Credit Union

Wyrope Williamsport Federal Credit Union

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/10/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 10/9 my insurance came out and they charged me a 40 dollars courtesy payment fee because something was on hold but it hadn’t come out yet and still hasn’t come out. i tried to deposit money in the atm on 10/8 but it wasn’t available so i put it in drop box knowing it would be in there before the hold came out. i feel like they stole 40 dollars from me because the hold hasn’t come out yet and the money is in there. in picture you can see there c/p (courtesy payment) charge is what made me negative i tried contacting them and explaining and they said oh well. i could see if the hold came out before the deposit when in but it didn’t and i knew it wasn’t going to till friday 10/13 and sense the insurance came out the courtesy payment should have been when the hold came out if i still didn’t have money in there

    Business Response

    Date: 10/11/2023

    ******************** was not only thoroughly explained to how the Courtesy Pay Fee option works, but has used it several times in the past.  He had items that were authorized and on hold from use of his debit card, but simply does not understand that those funds are NOT available for him to use.  I did indeed refund one of his two fees after explaining to him that this was a one-time courtesy.  I also explained to him that we COULD have sent the item back UNPAID (as opposed to Courtesy Pay, which pays the item with the $20 fee and gives the member 30 days to repay). This would have resulted in more fees from the other company as well.  I'm not sure why ******************** is filing a complaint, as the credit union A: paid his item, B: saved him from additional fees; C: has LOWER fees than other insitutions; and D: even generously refunded him.  When we ended our conversation yesterday, he seemed satisfied that we refunded him half- so I am unsure of his discontent today. 

    Customer Answer

    Date: 10/12/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *******************************

Wyrope Williamsport Federal Credit Union is NOT a BBB Accredited Business.

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