We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Furniture Stores

Betsons furniture

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 9 2022 we purchased a bedroom set from Betsons and paid in full we were told that everything was in stock except a nightstand. We were told the nightstand was scheduled for arrival on May 13th. Since then I have been getting the run around. Last I spoke with Amber on 7/29 and she advised nightstand was in stock and would arrive within 4 weeks. And now I can't get anyone to answer the phone and we are out $191.00 that we paid fot the nightstand. Our order # is ****.

    Business Response

    Date: 10/28/2022

    I am responding to the complaint referenced above.  ****** ****** original order for bedroom furniture was placed with Betsons Furniture on 04/09/22.  We delivered the pieces that we had available on 05/07/22 with the understanding that 1 night stand would be backordered.  Due to ongoing supply chain issues that are beyond our control it did take us longer to receive this merchandise than usual.

    ****** ****** called our store on 09/02/22 to find out if the night stand was available. She was understandably unhappy that it had not been received yet and so we did offer to refund her money right then over the phone.  She refused our offer to process the refund over the phone stating that she would instead come into our showroom for her refund.  Judith did not come into the showroom for the refund and instead filed her complaint with the BBB.  Upon our receipt of this complaint we phoned ****** ****** and asked her permission to refund her credit card and processed the refund on 09/09/22.

    We are sorry that we were unable to provide the merchandise in an acceptable time frame. Having refunded the customer for the missing item we consider this matter closed.

    I am attaching a copy of the credit card slip showing that the refund has been provided to ******.

    Please let me know if I can be of any further assistance.

    Thank you,

     Michele G****** - Operations Manager

Betsons furniture is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.