Complaints

This profile includes complaints for Rentokil North America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rentokil North America, Inc. has 160 locations, listed below.

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• 

  Rentokil North America, Inc.

  1125 Berkshire Blvd Ste 150 Wyomissing, PA 19610-1218

• 

  Rentokil North America, Inc.

  4383 Lycoming Creek Rd District 08 Cogan Station, PA 17728-9721

• 

  Rentokil North America, Inc.

  PO Box 13848 Reading, PA 19612-3848

• 

  Rentokil North America, Inc.

  1007A Ruritan Cir Sterling, VA 20164-9314

• 

  Rentokil North America, Inc.

  923 Gist Ave Silver Spring, MD 20910-4944

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Active Pest Control (Bugout) kept sending me billing and debt collection notices for the service they never provided. Bugout accquired Termite inspection service from **************** (local pest control) who provided the termite inspection service to my house until 2020. I was not satisfied with Bugout's 2021 termite inspection so I asked the customer service agent to cancel my service after I paid the 2021 bill. However, I still received tons of billing notices in the mail for termite service for the new billing period 2022 which I ignored until they sent me a past due notice in 2022. I called the customer service again and explained that "my account was supposed to be canceled and Bugout never sent any agent to my house to do the 2022 Termite inspection service. They never sent me the inspection report either because no inspection was done." The representative told me she would take care of the issue. However, I recently receive a debt collection notice again from debt collection agency ***** *********, **** regarding the billing above. (Active Pest Control account#: *******, billing amount $201.16, billing period 2022) (agency account #: ********** Key notes: 1. I did request to close my account twice. 2. I never signed any contract with either **************** or Active Pest Control (Bugout) 3. Most important, the 2022 Termite inspection was never arranged or fullfilled. No appointment was arranged, no agent was assigned, no inspection report was provided. They billed for nothing.

  Business Response

  Date: 04/12/2023

  We apologize for nay delay or inonvenience. We have left a message on the clients phone to disregard the notice of collections as we will be removing the balance entirely. The account is canceled. Thank you. 

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/17/2023 florida Pest Control treat my yard for pest, (bugs). Within a week, I noticed my dogs were having an issue with fleas. I attempted to contact Florida Pest Control on a number of occasions by phone, only to find myself on hold waiting for " the next avaliable associate. A total of 45 minutes on hold total for each call. I drove to the Milton office only for find it closed. As a resolution to this issue, I want the yard re-treated at no charge, which has been thier policy in the past.

  Business Response

  Date: 03/29/2023

  We apologize for any inconvenience or delay in our response. We will absolutely provide a re-treatment and currently have this scheduled for 4/7/23. Thank you. 

• Initial Complaint

  Date:03/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/28/2023 - Western Exterminator service technician, ***** ******, came onto my property and sprayed poisons on my yard without my authorization and without my knowledge. I was home at the time dog sitting 3 dogs. ***** called me on 2/25/23, 1st my cell phone and then my lan line, was leaving a message when I picked up. I told ***** I wanted quarterly service pushed out to March as it had only been 2 months since last service. I did not schedule or authorize a service. If ***** rang doorbell and/or knocked on door, I did not hear it. However, ***** had both my phone numbers to call me. ***** was here a total of 4 minutes and left front gate open. Calls to call center: 2/28/23-3:56pm, ******-11 min., did he spray backyard?, 3/1/23-4:39pm, ******-5 min., someone will call back in 24-48 hrs., 3/2/23-12:41pm, ******* called & left voicemail message with no extension # to reach her. 2:15pm, 1 min., didn't know who ******* was, 2:26pm, *****-10 min., no record of call out to me (*******), said ****** **** was *****'s manager, sending message to call me back. 3/4/23-8:01am, Call from unknown caller ID, ****** left voicemail she received message I wanted to talk to her. Left her call back # as *******. No last 4 digits. Call to call center 10:23am-****-16 min., I need to speak to manager, sent email to ****** with NO response. Kept putting me on hold. 5 days of calling with no resolution. ***** was told NOT to come, visit was NOT authorized, I did NOT know ***** was on my property. I was dog sitting at the time. Supposed to stay off yard for 2 hours after they spray. Service Inspection Report - Order #: ********, Work Date: 2/28/2023.

  Business Response

  Date: 03/20/2023

  We apologize for any inconvenience. We have credited the 2/28 charge and there is now a $111.44 credit on file. Our Operations Manager has spoken with our customer and she is satisfied with the resolution. Thank you. 

  Customer Answer

  Date: 04/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:03/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was billed/charged for services that were never rendered. I called to cancel my service but was talked into continuing service with the understanding that we would receive service on the morning of 3/2. The technician did not show up. I called abd was told service was scheduled for 3/6. That is not what was discussed on the phone call on 2/27. I paid for service on 2/27 due to the agreement we had reached. On 3/2 I requested a refund and was told it would be processed, then spoke to another representative to cancel my service. On the morning of 3/3 I received an invoice in my email and that afternoon I received a call from a technician that he was on his way to perform my service. I explained to him that I have canceled my service. I then called again and again requested a refund and to have my service canceled. I was told that it had been canceled the day before and they seemed baffled by the fact that a technician had been dispatched to my residence. The representative was not able to have my refund processed immediately and neither was her supervisor. I asked her to contact the AR department since that is who she said processes them but apparently they have phones but cannot be reached by phone. I was also unable to get a number for her manager, I was told I would have to go through email. I have requested a call from the district manager but will not be holding my breath. I have already paid for service for the second half of last year although I have never seen a technician st my house and have no evidence it has been treated at all since early last year. At thus time in addition to the refund for the money I paid on 2/27 I would like some evidence that they did what I paid them to do for the second half of 2022 as well, or would also like a refund of that money.

  Business Response

  Date: 03/20/2023

  We apologize for any inconvenience. Our Branch manager has contacted the customer and we have issued a $66 refund on 3/17. Thank you.

  Customer Answer

  Date: 04/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:02/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company fails to return phone calls and follow through with scheduled appointments. They also filed a false service report, stating they provided service on January 30, 2023, which they never did. Company supervisor, *****, with whom I spoke with last year when the techs failed to show up for numerous appointments, has refused to answer my calls despite confirming via text he still works for the company. Cannot reach local office in Anaheim via phone due to all calls going through a call service in another state. Call service says someone will call me, but they never have.

  Business Response

  Date: 03/09/2023

  Apologies in advance for any delay or inconvenience. Our Operations Manager spoke with ***** last Thursday and set up for service this Friday 03/10 between 12-4. Thank you.

• Initial Complaint

  Date:02/23/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly reached out to Active Pest Control to resolve a billing issue since October of 2022 with no response and dozens of calls and emails. I moved to a new address and had service changed to new address. I willingly paid the initial service fee. Without any explanation Active Pest decided to increase my bill 30% even though my house exterior is the exact same size as the previous house. I spoke on the phone with a lady from Active who told me in her own words, "yes, you are being taken advantage of." They also changed my billing cycle to monthly instead of quarterly (even though all services are 4 times a year and I was previously billed $95 per service). I am very angry with Active for not responding to any of my inquiries and refusing to take responsibility. I need this matter resolved so I can be up to date on billing. If not I need to find a new company that is honest and treats customers with respect and dignity.

  Business Response

  Date: 03/09/2023

  We apologize for the delay or any inconvenience. We rolled our customer's price back to the original rate. Thank you. 

  Customer Answer

  Date: 03/31/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:02/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discontinued pest service after first initial service “Bundle” Continues to send bills and also new invoices, when on dates described of service i along with my wife and 2 people working on my house and security camera footage can attest to not having anyone show up to do any type of service to my house, however still continue to get billed for service. After having a conversation with the pest guy about not continuing service he continues to bill us and not show up. I refuse to pay for services I did not want/ did not receive. The amount claimed of being past due is $49.82. For Jan 26-23 but received another bill for $49.82 (Invoice #********) on 2-15-23 for another service that was claimed to have happen but never did. I just want to stop receiving bills for services I do not want/ do not get and to finally be able to resolve the problem without Ehrlich claiming I need to pay and close my account when I already have tried this avenue. Thank you

  Business Response

  Date: 03/14/2023

  We apologize for any inconvenience or delay in responding. We have cancelled the service and there is a zero balance owed at this time. The customer does not owe anything. Thank you.

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Active Pest control for termite service a little over a year ago. On January 26, 2023, I received an email from Active informing me that my next service appointment would be the next day, January 27th. The service tech came to my house on January 27th and removed all 13 of my termite bait stations without my permission or knowledge. I did not realize they had been removed until January 28th. I was unaware that he was there to remove the bait stations and the email said nothing about removing them. I later found out that Active does not remove any equipment unless the homeowner requests that the equipment be removed. I did not request any removal and they do not have any thing on file that says that I did. I was paid up and did have an invoice for $75 which was the quarterly amount that I owed for January, February and March of 2023. I did not pay that $75 since I no longer have any bait stations on my property. Active has refused to return my brothers calls (I asked him to call for me) after being told by a company representative that someone would return his calls from the corporate office. I have also learned that my account was closed without any notification or explanation on January 4, 2023, by someone in the corporate office. I want my bait stations returned and placed back in the ground where they were originally. I believe those bait stations belong to me and not to the company.

  Business Response

  Date: 02/28/2023

  We apologize for any delay or inconvenience. Our manager of operations has called ******* before and left her voice messages and emailed her that if she would pay the $75 overdue balance we would put the stations back in. She does not own the stations nor do we. We will not contact the brother because he is not the owner. Thank you. 
  
  
  

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2022, we were inquiring of Anderson Pest Solution, to have treatment done for wood ants. we set up a date for June 13, 2022. Then we were Billed for June, 13 2022, Charge $276.00 7-15, $49, 8-15-2022. $49. We have had no Service, no one showed up to do service, until the Gentleman contacted us. on June 13. My husband and I spoke with the Gentleman, he said he would come back later, because he didn't have any orders he said he would contact Office and come back when he knew what he was to do, and he left never heard from anyone again. We received a Bill for $276.00, the First Bill. I contacted the Office, **** stated he would cancel account, since nothing was done. Again on Sept. 20 2022, we Received a Bill for $374, which included Charges that included $276.00, and 07 /15/ 2022 $49.00, and 08/ 15/ 2022 $49.00. which made bill $374.00. I contacted ******, from Billing, she said again, she would cancel account #*******.Since then we were Contacted 1/30/23 by ***** of ** ***********, I called her backed and explained we do no owe anything. I also contacted Billing Dept. again, spoke with ****, 02/3/23 about this matter to NO avail. He had no information, and said management wanted me to call Collections to resolve issues. Ticket# ********. My husband and I don't have Collection's we pay our Bills if there owed. We would like this to stop, we are Senior's and Disabled.Thank You ***** & ***************************

  Business Response

  Date: 02/27/2023

  Thank you for your patience. This customer called on 6/13/22 and our tech was there on that date. We have yet to receive payment for any of the service rendered. The customer can contact the collections agency at ************ or ************. Thank you. 

  Customer Answer

  Date: 03/03/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: The Tech Left He had no orders, he didn't know what he was to do. We did not get Service. We will not pay a Bill for Service we did not receive.
  
  Regards,
  
  ***************************
  

  Business Response

  Date: 04/17/2023

  We have attached the service report at your convenience. Thank you. 

  Customer Answer

  Date: 04/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************** As long as the charge remains 00000 Balance. We had no Service done 

  Thank You

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was informed 11/06/22 payment ($75) was not made. Proof was provided of the payment. They changed the missing payment month to August. Proof was provided of that payment. I have not had service in six months. I asked my services be cancelled 1/11/23. Instead I receive a bill doubled the normal amount.

  Business Response

  Date: 02/07/2023

  We apologize for any inconvenience or delay in responding. We have credited the two invoices bringing the customers balance to a zero. Thank you.