Reviews

This profile includes reviews for Konscious LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Konscious LLC

  151 Calle De San Francisco Ste 200 Pmb 5585 San Juan, PR 00901

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  Konscious LLC

  Matawan, NJ 07747

Review Details

• Review fromKeith M

  Date: 05/27/2024

  2 stars

  Keith M

  Date: 05/27/2024

  They say you can not get a lower price on thier advertising several times but I found one on Amazon very easy

  Konscious LLC

  Date: 05/31/2024

  Hi *****,
  
  Thank you for your review and interest in ****.
  
  We actually have new subscription offer that brings the price of **** down to just $35.10 a bottle **********************************************! Our new 8-pack subscription sells for $280.80, which means you get a discount of more than $100!
  
  What's even better is that we just launched our new loyalty program. Earn points for every dollar you spend and redeem your points for amazing discounts! Read more about it here: ************************************
  
  Lastly, while **** is available on Amazon, please only buy **** from our website or through our  authorized Amazon store here: ************************?
  me=A1L5NMWQHDERAH&marketplaceID=ATVPDKIKX0DER. Any bottles you buy from other sources could be tampered with, fake, or may be a scam.
  
  If you have other questions or concerns, please do not hesitate to reach out.
  Our customer service team is always ready to help!
  
  Regards, 
  Emma Relief

• Review fromSheryl F

  Date: 05/18/2024

  1 star

  Sheryl F

  Date: 05/18/2024

  Not off to a good start. First I clicked for 3 bottles, then tried to upgrade as Dr. *** said, but there is NO WAY to delete the first 3 after, so I got charged over $647 before I could review the order!They dont open until Monday, so Im stuck. Now, based on shabby reviews, NO DIRECT CONTACT FOR THE ACTUAL **** PRODUCTS, Im wary. Too bad

  Konscious LLC

  Date: 05/23/2024

  Dear ******,
  
  Thank you for reaching out.We would like to sincerely apologize for the experience you had with us. It is always our goal to provide a seamless experience, and it's evident we fell short in this instance. Rest assured that your feedback will be used to improve our services the next time you order.
  
  Our website works in such a way that we give our valued customers a chance to save more by giving them discounted offers for multiple orders. There is a second video after the initial purchase that shows discounted offers but there would always be an option to decline the offer and just proceed with placing only your original purchase. With that said, we will forward this information to our tech team to make sure this does not happen again.
  
  As for your payment, we are happy to share that  we have successfully refunded you when you reached out to our customer service team earlier. Typically, refund processed should be reflected in your account in 3-7 business day.
  
  Again, please accept our sincerest apology.
  
  Sincerely,
  The Konscious Keto Team

• Review fromLana B

  Date: 05/17/2024

  1 star

  Lana B

  Date: 05/17/2024

  I ordered a 3 pack at $177.00. According to their refund policy, if only the first container is open, they will refund all 3 minus 10% shipping. After going back and forth several emails, they sent my return label. I packed and returned all 3 containers, 1 open and 2 unopened. After waiting 2 more weeks, I was issued a partial refund of $105.30. There's $54.00 missing from my promised refund and no explanation of where the remainder of my refund went. I have emailed them again but I have a feeling my money has been scammed. No stars as this company does not even honor its own policies. Very disappointed.

  Konscious LLC

  Date: 05/22/2024

  Dear ****,
  
  Thank you for reaching out.
  
  We would like to sincerely apologize for the experience you had with us. It is always our goal to provide a seamless experience, and it's evident we fell short in this instance. Rest assured that your feedback will be used to improve our services the next time you order.
  
  We want to assure you that we do take our policy seriously. Upon investigation, one of our agents erroneously processed the refund upon confirmation of the return you made. The agent was coached and assured us that errors like this will not happen again.
  
  With all that said, our customer service team successfully refunded the rest of your payment when you reached out last May 18, 2024. Typically, refund processed should be reflected in your account in 3-7 business day.
  
  Again, please accept our sincerest apology.
  
  Sincerely,
  The Konscious Keto Team 

• Review fromDebbie I

  Date: 04/26/2024

  5 stars

  Debbie I

  Date: 04/26/2024

  Great customer service, 5 ?? , helps in anyway they can. Returns. Refunds. No question ask. They are amazing. Great company. ****** ******
  

  Konscious LLC

  Date: 04/29/2024

  Dear ******, 
  
  
  
  We're thrilled about your Konscious experience! Your satisfaction truly reflects our team's dedication. Thank you for sharing your thoughts, we truly appreciate it!

  
  

  Best regards,
  
  Konscious LLC

• Review fromPamela B

  Date: 04/21/2024

  1 star

  Pamela B

  Date: 04/21/2024

  I had stomach cramps when taking this medication. Should have asked for a refund long ago considering the cost of it. Cost was about $50 a bottle. Little pricey I'd say.

  Konscious LLC

  Date: 04/26/2024

  Dear ******,
  
  We would like to express our gratitude for taking the time to provide us with your feedback. We deeply regret that your experience with Konscious did not align with your expectations. Your feedback is instrumental to our continual improvement, and we have shared it with our entire team.
  
  We understand the our product can work differently for different people. That is why we recommend that our customers consult their doctors first to see if any of our ingredients might not be for you. We also have a dedicated team of coaches that can help you get the best out of ****. If you are interested in getting in touch with our coaches before you continue taking the product, just send us an email here: ********************.
  
  We see here that you have reached out to our customer service team asking for a refund, we are happy to share that we have successfully processed the refund back to your account. Depending on the financial institution we are working with, it would take 3-7  business days before the refund is reflected in your account.
  
  Customer satisfaction is the cornerstone of our business. We encourage you to reach out to us if you have any further concerns or questions.
  
  Best Regards,
  Konscious LLC

• Review fromDiane S

  Date: 04/21/2024

  1 star

  Diane S

  Date: 04/21/2024

  I see on here about keto active that they are saying they only give refunds for only one open bottle. I just watched tge video and it said they would give 90 days and refund all the money even if ALL the bottles are empty. They aren't accredited either. I'm too afraid to purchase from these people. It's sounds like a scam. I'm glad there is BBB. If they were accredited I wouldn't be as iffy about it. Still I read too many lies already.

  Konscious LLC

  Date: 04/22/2024

  Hi Customer,

  We understand that you have some concerns regarding our refund policy and our BBB accreditation. Let us help with this.

   

  While it is accurate that only the first bottle used could be refunded with guarantee, we also could process refunds for more  bottles granted that it wasn't opened and used. This policy was created this way so that as a company, we can prevent misuse or abuse of our refund process. You can read more about  our policy here: ***************************************************

  As for our BBB accreditation, please know that we are working towards it. The process of being accredited is lengthy and requires a lot of back and forth which our company is currently in the middle of. We understand how important it is for our customers so rest assured that this is one of our main priorities.

  If there's anything more we can assist you with, or if you have any questions or concerns, please don't hesitate to reach out to us. Our customer support and coaching teams are always here to help.

  Warm regards,

  Konscious LLC

• Review fromCatherine A

  Date: 04/20/2024

  1 star

  Catherine A

  Date: 04/20/2024

  This company does not deserve that one star. My husband ordered **** last week Friday, 4/12/24. He has a serious health issue, which **** will not fix. When I pointed that out to him, he tried to cancel the order right away, but he could not find a place on the website to do so. On top of that, apparently he clicked something wrong and it duplicated his order. What a scam! Who on earth needs a two year supply of something that they haven't even tried yet? I called our credit card company the next day and tried to cancel the two charges saying it was fraud, which to me it kind of was since he couldn't immediately cancel and it got duplicated. They said that I had to wait until the two charges posted and then dispute them, but I should try to call the company. The two orders arrived in the mail two days ago. This morning, I called the 833-333-KETO number. I spoke to someone calling himself *********************. He did not sound like a *********************. I told him the circumstances surrounding the placement of the order and my husband's health. He asked for my credit card number, which I refused to give him. I told him that he should have that information on file from my husband's order. He put me on a brief hold, and then told me that they were having "technical problems". Then he proceeded to offer me a $100 gift card. I said no thank you and reiterated that I wanted to return the products and receive a credit. He said "Okay, I will call you back." Then he hung up!I have now disputed the charge with my credit card company, and I will tell anyone and everyone about this company's lack of good customer service. I am glad that the product helps some people, but when it can adversely affect someone's health, there needs to be a way to easily cancel and return the product.

  Konscious LLC

  Date: 04/26/2024

  Dear *********, 
  
  Thank you for reaching out.
  
  We deeply regret that your experience with Konscious did not align with your expectations. Your feedback is instrumental to our continual improvement and we'd like to know more of what happened.
  
  Our system shows no recent contact related to your husband's order. What we can confirm is that there were two orders made under your husband's name, one of which is already refunded. We can process the refund for this remaining purchase under Order Number: 17425124  if you wish. Just let us know by reaching out to us through: ********************.
  
  Regarding what happened when you called our number, we want to assure that this is not the experience we want our customers to go through. Firstly, we don't have an agent named *********************. We don't ask for your credit card information nor do we provide gift cards for inconvenience. Our return and refund policy is fairly simple and does not require your credit card information and definitely does not come in a form of gift card.
  
  Again, if you wish to discuss our return and refund process in detail, just send us an email through the address we shared above including the order reference number. We are looking forward to hearing from you.
  
  Warm Regards,
  Konscious LLC

• Review fromMary Anne S

  Date: 04/16/2024

  1 star

  Mary Anne S

  Date: 04/16/2024

  I did not confirm the order. I attempted to cancel but was unable to find a process to do so. I had no choice but to leave the site only to find my account double-billed. Does this, in all good conscience, comport with ethical business practices? I adding my voice to many, it appears by the reviews, in hopes that I will not become another sad statistic. I now go to start the journey. Please don't make me cry.

  Konscious LLC

  Date: 04/17/2024

  Dear Customer,

  Thank you for reaching out.

  We would like to sincerely apologize for the experience you had with us. It is always our goal to provide a seamless experience, and it's evident we fell short in this instance. Rest assured that your feedback will be used to improve our services the next time you order.We want to assure you that this is not the experience we want our customers to have regadless if they purchase or not. Our website has options to not go through with the purchase and exit the check out. With that said, we want to assure you that we don't and we can't place orders in your behalf.As for your order, we can confirm that it was successful although our records only show one order and one payment which we have sucessfully refunded. Typically, refund processed should be reflected in your account in 3-7 business day.

  Again, please accept our sincerest apology.

  Sincerely,

  Konscious LLC

• Review fromBrian C

  Date: 04/02/2024

  1 star

  Brian C

  Date: 04/02/2024

  This business has made calms of full 30 day refund until your request your refund. I have gone back and forth about a full refund. Let be known the product has never been opened. They have offered me a 50% refund deal which quickly turned down. I informed them I would be doing just what ** doing. Contacting governing bodies of consumer protection about their refund practices. Now I will contact my credit card company to dispute charges. However, thats just not enough people need to be warned about doing business with ANY company that trys to get out of honoring their refund policy. I took the time to record the commercial about their refund and in no way do they say ANYTHING about 50% refund. I have my email correspondence between both parties. Next Im going to file a complaint in my state to stop these kind of business out of your state. Bad business has NO place in your state.

  Konscious LLC

  Date: 05/08/2024

  Dear *****, 
  
  Thank you for reaching out.
  
  We would like to sincerely apologize for the experience you had with us. It is always our goal to provide a seamless experience, and it's evident we fell short in this instance. Rest assured that your feedback will be used to improve our services the next time you order.
  
  Regarding our refund policy, it is true that we do process refund for up to 90 days of receiving the product. At the same time, we are aware that returning a product could be a lengthy process so we sometimes offer partial refunds to make it easier for our customers and eliminate the hassle of returning an order. That is the reason why our customer service team first offered you partial discounts and also because it was not clear why you wanted to return the order.
  
  With all that said, we have confirmed that the order was returned April 16, 2024 and the refund was processed April 20, 2024 . Typically, refund processed should be reflected in your account in 3-7 business day so it should be in your account by now.
  
  Again, please accept our sincerest apology.
  
  Sincerely,
  The Konscious Keto Team

• Review fromSean M

  Date: 03/04/2024

  1 star

  Sean M

  Date: 03/04/2024

  They may have a legit product and I wanted to try one bottle to see if it works and I like it, HOWEVER they are engaging in fraud after you order the product they insist that you buy a bigger supply and if you don't then their webpage says "If you close this window or hit the back button you will be charged twice" That is UNLESS you buy a larger supply. Clearly *****!

  Konscious LLC

  Date: 03/06/2024

  Hi Customer,

  
  

  We would like to express our gratitude for taking the time to provide us with your feedback. We deeply regret that your experience with **** did not align with your expectations. Your feedback is instrumental to our continual improvement, and we have shared it with our team.

  
  

  Our website works in such a way that we give our valued customers a chance to save more by giving them discounted offers for multiple orders. There is a second video after the initial purchase that shows discounted offers but there would always be an option to decline the offer and just proceed with placing only your original purchase.

  
  

  In no way do we tell our customers that they will be charged twice if they don't order more, or even force you to add more products. We want to emphasize that we do not engage in such business practice. As confirmed by our customer service team when you reached out yesterday, you only have on order with one piece of product in our system.

  
  

  If there's anything more we can assist you with, or if you have any questions or concerns, please don't hesitate to reach out to us. Our customer support team is always here to help.

  
  

  Sincerely,

  
  

  Konscious LLC