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Business Profile

Fire and Water Damage Restoration

DAI, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/21/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted DAI about a leak under our sink and concern about mold. The leak had been fixed by a plumber. I spoke with ********************* the project manager. He gave me an estimate for the work but told me "it could be more extensive". He had a "feeling" it was and before he did anything he predicted much more extensive work would need to be done. I explained we were on a budget and asked what would happen if we couldn't do the extra work recommneded. He said they would just do the contracted work and we would sign (which we did) a waiver holding DAI not liable for any consequences of not doing recommended work. However after tearing my sink apart, **** refuses to put it back together. He kept saying more work needed to be done (tear out all our counters, take countertops off) and we said we couldn't afford that. He then said they were not comfortable rebuilding our sink because of "an active leak". We have no evidence of the leak only his word. We now have to pay someone else to rebuild our sink. We would like a partial refund to cover this work.

    Business Response

    Date: 11/26/2023

    Thank you for bringing your concerns to us. At DAI we take each and every complaint and/or miscommunication seriously. We are pleased our Project manager and workers had properly completed their documentation in detail for our quick review, establishing a leak related to the window resulted to more extensive damage then initially suspected. This enabled DAI to immediately respond and deliver a refund check to you this morning. We appologize for the inconvenience this miscommunication has cause you and hope our quick resolution will allow for a positive outcome. We wish you a happy and peaceful Thanksgiving. DAI Restore, S'*****.

DAI, LLC is NOT a BBB Accredited Business.

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