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Business Profile

Home Inspections

HomePro Inspections of RI Corp.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for HomePro Inspections of RI Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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HomePro Inspections of RI Corp. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/13/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I employed this inspector, Home Pro Inspections of RI, and I was assured of all the protection I was getting. I was told they would find all the issues on my new home purchase and if anything was missed I was covered by their warranty service. Both claims are untrue. They did not do the job I paid for. They did not find major issues to the house that were obvious if they actually looked. They do not stand behind their work and the warranty service that they taut so much is also non-responsive and a sham after refusing to pay for 2 legitimate claims. They missed an inoperable compressor for the mini-split AC unit but what is even more disturbing is they completely missed an incorrectly installed gutter system around the entire house. This has led to water rotting all the wood of the fascia surrounding the house (also missed). I have pictures to document everything. Both of these repairs run in the thousands and if they would have done a quality job inspecting my property I could have negotiated this into my purchase. Now I am stuck with the bill. Who knows what else they missed. Everybody makes mistakes and I was willing to work with them but what I am now really upset about is that they won't even return my calls. They admitted they messed up and I should file claims with their warranty service. I did but was rejected on both accounts. What does this warranty service cover? This is a case of incompetence and a scam claim of a warranty. I paid good money for professional home inspection service and did not receive what I paid for. They make many claims of wanting to be a home inspector for life, how by defrauding their customers? Not even an attempt to make this right. The photos below show the improperly installed gutters and the rotten wood that is around the house as a result. It also shows the broken compressor.

      Customer Answer

      Date: 08/24/2022

      I have not heard from the business in response to my complaint.

    HomePro Inspections of RI Corp. is NOT a BBB Accredited Business.

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