Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a garment from the company listed above, I attempted to return the item two days later and was denied. I was not informed of the no refund policy upon purchase and the policy is not documented on the sales receipt. I would like assistance with a refund. Thank you

  Customer Answer

  Date: 06/08/2024

  I have not heard from the business in response to my complaint.

• Initial Complaint

  Date:03/29/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a swimsuit on 3/14/24. I paid $43.** total and paid via PayPal. On 3/27/24 I notice status was still showing "processing" and I realized I wouldnt get it in time. I went to the return policy page and it states "You can cancel your order at any time before the item is shipped, and the order cannot be canceled once the item is shipped. You can contact us to return or exchange after receiving the goods: *********************** Since it has not shipped I proceeded with emailing them to cancel. *I would also like to add that in the return policy I noticed in the next section"cancel order" they had a different email listed as *******************. so I emailed BOTH at once*. Within the same day I received an email "DearSofee,Sorry for inconvenience.Because the item you are purchasing is new and in high demand, it may take a little longer to prepare. But the warehouse told us that it will take 2-4 business days to be ready. I hope you can wait a little more time."I replied by thanking them and continued to request to cancel the order as it wasn't going to arrive on time. I received a response (from another user) bribing me with a discount for future order. Vicky328 "Dear *****,I'm so pity to hear that.So many people reply our products are high quality.I suggest you keep your order...Since we value you as our customer,we are willing to give you a 20%discount for your next use.Can you keep the order and give us a chance to cooperate?..I responded again and received a similar response but with higher discount offer. There's not enough space here for all the details. But I emailed them about 6 times, receiving the same responses. They are simply delaying the process to cancel so that once the item ships I can't cancel it and then I'm sure once I receive it and I want to return they will do the same. I've also reached out via ******** chat messenger and the response was the same. Paypal also won't let me dispute the transaction.