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Business Profile

Eye Surgery

Janigan Retina Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eye Surgery.

Complaints

This profile includes complaints for Janigan Retina Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Janigan Retina Associates has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Janigan Retina Associates

      120 Dudley St Ste 303 Cranston, RI 02905-2429

    • Janigan Retina Associates

      46 Holley St Ste 1A Wakefield, RI 02879-3325

    • Janigan Retina Associates

      1524 Atwood Ave Ste 240 Providence, RI 02919-3228

    • Janigan Retina Associates

      2138 Mendon Rd Ste 101B Cumberland, RI 02864-3832

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/12/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of service was 7/14/22. I was forced to make a copayment of ***** that I KNEW was not required. The claim paid on 8/30 and no copayment was required. The billing office refuses to return my ***** even after a rep from my insurance called them. They plan to hold onto my *****, waiting for a copay to be required. My insurance does not require a copay when treated for eye disease. For some reason those in billing do not understand English even when all other claims have required zero copay.

      Business Response

      Date: 10/31/2022

      This is in response to complaint number ********. The complaint states that ******************************* asked for a refund of ?35 for a copayment for date of service July 14, 2022. According to the patient's insurer. A copayment of ?35 was due at time of service. After the phone call with the ****************** a refund check was mailed out to ****************** and was cashed by her on October 26 2022.

    Janigan Retina Associates is NOT a BBB Accredited Business.

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