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Dwyers Point Garage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/10/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took car in to have AC condenser replaced on 7/1/2022. AC still not working. Owner said because I was "not nice" he will not look at car to find the issue. He said maybe they overlooked something, but nothing is 100% foolproof when it came to his replacement of condenser. I offered to bring the car in Friday, 8/12 and he hung up on me. Paid $692.65 for this repair and I need help.

    Customer Answer

    Date: 08/22/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *************************

    Customer Answer

    Date: 08/23/2022

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

     Learned today AC still not working. Contacted *********************. He said he's too busy and he did $300 work for free on 8/15 when car was brought back in. I asked what work he did and he was evasive. Suggested car be taken back to the dealership that last worked on it. Said may be problem with seal on compressor. I asked why he did not fix that as he was hired to fix the car. He referred me back to dealership. I don't think that's right. He was paid $700 to fix the problem. Please Help. Thank you 

Dwyers Point Garage is NOT a BBB Accredited Business.

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