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Business Profile

Pizza

Domino's Pizza

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 13, 2024, my 14 year-old daughter ordered ******'s for her 8th grade graduation sleepover from our local store at ***************************************, phone **************. She used the $50 graduation money she got as a gift earlier in the day. The order came to roughly $34 with tip and delivery fee. The pizza never arrived. The girls waited for an hour and called the store. The store claimed it had been delivered when it clearly it never was. None of our neighbors received the order either. The local store, (specifically manager ******) claims they cannot refund her money, nor were they willing to provide full credit. I guess ******'s is okay with their employees taking a 14 year-old's graduation money after basically ruining her night. They did nothing but argue and push back. No apology. No attempt to rectify the situation. In fact, they did everything in their power NOT to help us. Completely classless, ignorant and unprofessional. Manager ****** needs to be fired. She should not be working in a forward-facing role in any capacity. She is a disgrace.*Note: ****** finally, begrudingly allowed my daughter a credit. When we called to redeem it, manager ****** once again made us wait on hold for over 10 minutes while she yet again conferred with the driver. She came back on the line and argued once again that he had delivered the order. Finally agreeing to let me daughter use the credit, the new order came to roughly $19. When I asked about the remaining $15, manager ******************* replied that they "don't do equal amounts credit." All the while, another female store employee looked on with a smirk, clearly pleased that they were giving us such a hard time. When we got the food, it was completely disgusting. I guess they tried to make it extra gross to show us. From Domino's website:Our Guarantee: If you are not completely satisfied with your Domino's Pizza experience, we will make it right or refund your money.

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