We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wedding Photographers

Move Mountains Co., LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wedding Photographers.

Complaints

This profile includes complaints for Move Mountains Co., LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Move Mountains Co., LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Move Mountains Co., LLC

      560 Mineral Spring Ave Ste 306 Unit 1H Pawtucket, RI 02860-8606

    • Move Mountains Co., LLC

      55 Cromwell St Providence, RI 02907-2565

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/19/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered and paid in full ($749) for a wedding album from Move Mountains *** in August 2022. On August 19th I received confirmation that my payment was received and the order would take about 5-6 weeks to ship. On August 29th I received an email that I would soon receive an update and tracking number but never did. On April 4, 2023 I emailed MMC to ask if they had an update on our wedding album since so much time had passed. They responded on June 12th stating they has "just wrapped up" and the album order was being placed "today". I responded immediately asking if the order would be cancelled since so much time had passed with poor communication and transparency. MMC responded "If we were earlier on in the process, yes but we have completed the entire design process so at this point that wouldn't be possible". When asked why the 14 month delay, the response was "I spoke with ****** on this. I'm not really sure I have an answer for you. This seems to have been done for a while and I think it was just an oversight on our part." I heard nothing back and on December 4, 2023 emailed the company to ask for another update on our wedding album. After no reply, I emailed again on December 8th but still have not received a response. At this point I would like my money back from Move Mountains *** for the services I never received.

      Business Response

      Date: 02/21/2024

      We sincerely hope this message reaches you in a moment of understanding and patience. We received your request through the Better Business Bureau, and I want to emphasize the depth of our commitment to addressing your concerns.


      Our team is deeply invested in ensuring that your experience with us is not just satisfactory, but genuinely positive. We recognize that the heart of the matter lies within the significance of the album to you, and for that, we extend our sincerest apologies for any distress this situation *** have caused.

      To remedy this, we would like to present you with two resolution options, each crafted with the utmost empathy:

      Album **************** Additional Copies: Should you still wish to receive the album, we are more than eager to proceed with fulfilling your initial order. As a token of our commitment to your satisfaction, we would like to extend an offer of two additional copies of the album for parent albums, completely free of charge. Our hope is that this gesture conveys our dedication to making amends

      Refund: If, however, your preference is to bring closure to this matter with a refund, we stand ready to reimburse you the full valued cost of the album. We understand the inconvenience this situation *** have caused, and we firmly believe that offering a refund is the most sincere way to address any disillusionment.

      Your opinion matters deeply to us, and we genuinely want to hear your thoughts on the matter. Please let us know which option resonates with you, or if there's an alternative solution you envision. Our priority is to ensure that you not only feel heard but also genuinely satisfied with the resolution.

      In acknowledging our oversight and any miscommunication that *** have occurred, we extend our sincerest apologies. Your patience and understanding during this time are immensely appreciated.

      Thank you for entrusting us with your concerns, and we eagerly anticipate your response as we work together to bring this matter to a heartfelt and satisfactory conclusion.

    Move Mountains Co., LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.