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Business Profile

Furniture Manufacturers

Ricci Furniture, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Manufacturers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July ******* I ordered a shed from Ricci Factory Direct . Was told 2 to 4 weeks for delivery. Was told it would be built in sections at Riccis and then assembled on site at my home . Around August 8 after hearing nothing from them I started calling them to find out the status of my order . After getting no solid information from numerous calls. I left a message saying I wanted to cancel my order on Aug 22. A couple days later I was told my shed would be arriving that morning and the workers that afternoon. The shed consisted of a pile of materials that have been lying out in the weather since . The workers did come for a short time and left because they didnt have the right materials. . I have not seen them since and not heard from Ricci

    Customer Answer

    Date: 09/16/2024

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:12/05/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased kitchen cabinets on 9/28/22 with an expected delivery date within 3 weeks. The owner refused to deliver stating he did not approve the purchase. I paid in full on 928/22, have the invoice and receipt. He delivered on 11/9/22 and several items were not in the order. I contacted him and he did not respond to calls or texts. I contacted the cabinet supplier, ********, on 12/1/22 and filed a complaint about the owner's misrepresentation of their products, missing items, and refusal to return my calls. My contractor was required to build the island/peninsula that the owner stated was included in the price. The initial cost to install the cabinets was $2500 with a 2 day time frame to complete the installation. Currently, the kitchen is not finished due to the missing items and the additional cost for materials and labor is $5200. I was charged for and island/peninsula that I did not receive, cabinet posts that were unfinished and not what I ordered. I was provided with spray paint for said posts.

    Customer Answer

    Date: 12/19/2022

    I have not heard from the business in response to my complaint.

Ricci Furniture, Inc. is NOT a BBB Accredited Business.

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