Complaints

This profile includes complaints for MinuteClinic, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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MinuteClinic, L.L.C. has 710 locations, listed below.

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• 

  MinuteClinic, L.L.C.

  1 Cvs Dr Woonsocket, RI 02895-6146

• 

  MinuteClinic, L.L.C.

  3785 W INA Road TUCSON, AZ 85741-2247

• 

  MinuteClinic, L.L.C.

  1212 S Greenfield Rd Mesa, AZ 85206-2792

• 

  MinuteClinic, L.L.C.

  4742 E INDIAN SCHOOL RD PHOENIX, AZ 85018-5440

• 

  MinuteClinic, L.L.C.

  10653 N Scottsdale Rd Scottsdale, AZ 85254-5263

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/15/2024 I went to MinuteClinic for an infection in my nose. I was knowingly prescribed and dispensed an antibiotic that I was allergic to. The allergy was listed on my profile and verbally relayed yet the provider nor the pharmacist at the location bothered to check prior to dispensing. I ended up in the emergency room on 6/20/2024 from a bad allergic reaction resulting from taking the prescribed medication. I called MinuteClinic after receiving a bill from them. I had confirmed with them that the allergy was indeed present on my profile and that the medication falls in the specified category. After being passed around a few different representatives I got to someone who was able to help. The agreement we came to was that the bill would be dropped. There was radio silence until today 7/30/2024 when I got an email claiming that I still owe them $88.86. I would like for MinuteClinic to drop the charges like they had originally agreed to do.

  Business Response

  Date: 08/06/2024

  Thank you for your letter concerning your complaint. This matter is being handled by our internal department. Minute Clinic considers this BBB closed 

  Customer Answer

  Date: 08/06/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have not received any communication from Minute Clinic on this issue. They are still sending me a bill on this after they had agreed to remove the bill. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:07/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to get a tb test for work (I had to Pay out of pocket) there's two parts, the test and reading. I paid for the test, and the reading was canceled by cvs on the day if being the last day for the read or its expire as it's a tb test.I call for a rescheduling and to confirm not having to pay the test part, 1st was rejected by a cs member, called again, and they said they'd check. I get a call back from the minute clinics manager *****************************, stating it will be free. I go in to 2701 east 3rd cvs, get the tests and get a signature with a do not charge written and circling the charges, I still have this receipt.I'm now being charged the full 74, the test and the read, while I have written and verbal proof that it'd be free I have called billing 3 times and has been over 2+ weeks, telling me someone would get back to me at different times, which none has occurred. I have asked for managers, and was told that that isn't possible I just called the minute clinic cs and explained all, then must have been hung up on as it went directly to the survey.I'm currently on hold again..I just want my credit score to be not affected, and the charges that were told to me were zero, since I don't have health insurance and would have paid onsite, and for those charges to.be dropped. I have proof and they won't even give me a call back.

  Customer Answer

  Date: 08/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and they did drop the charge (after a ridiculous amount of calling...)and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. They resolved it in a very untimely manner,which for me is fine, though I feel for anyone who may be struggling financially, where as this could have affected credit scores, and the lack of care to the public could cause much larger issues to anyone who may not have access to a phone etc.

  Thank you for taking the time to my review my complaint as well, it definitely brings warm feelings dealing with companies that don't care.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:07/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went there on 7/23/24 to get a DH 680 form and didn't receive it. ************************* made a plethora of mistakes, gave us false information, and told us she couldn't give us the completed form; therefore, I left and had to go elsewhere to get the form. Even though she didn't provide the service she wanted to get paid, to which I disagreed because she didn't give me the form, so she started yelling to me and my 7-year-old child. Everyone around witnessed the incident. The verbal abuse we endured, aside from her negligent actions, is unacceptable. To add insult to injury, we later get billed for a service she didn't provide. My daughter is still traumatized about the incident (she's a little girl). **************** is supposed to be a professional, which she fell short of being, to say the least, and the fact that this happened at a health clinic further aggravates the situation. She was negligent, abusive, and disrespectful to her patients and to her place of work. She was lying, stating that my daughter needed a fourth dose of the hepatitis vaccine, which is untrue; she then missed to input one of her vaccines; she then made a mistake on one of the dates; she then couldn't fix her mistakes; the system wasn't letting her (she said), and she wanted to leave them as they were, so I told her to give me back my daughter's vaccination card and that I would leave. She then started yelling at us, stating that we had "wasted her time!" and to "get out of my office!" I was in utter shock, and my daughter was terrified. I immediately found a person who worked at the *** and asked to speak to a supervisor to report the incident; she told me she was one of them (however I can't assert this), and I explained the incident to her. She was apologetic and asked me to contact corporate, which I did. Later that same day, I called the number I was given and informed them of the incident. And then yesterday, 7/30, I found the bill buried in my spam folder. Thank you in advance for your diligence.

  Business Response

  Date: 08/05/2024

  Thank you for your letter concerning *****************************. I am pleased to report that this matter has been resolved between MinuteClinic and *****************************.

  Customer Answer

  Date: 08/07/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I setup an appointment at the **************************************************************************************************************** location and was seen. During my visit it was determined that I would need to submit to some testing. The nurse who saw me wasnt sure of the prices but assured me that it wouldnt be that bad. I went along with this because I had seen the cost of these tests directly from Quest being around $150 in total. I received the bill from Quest for over $450 for the tests that were ordered by MinuteClinic. I was led astray by this nurse (albeit unintentionally, I assume) and on top of this still had to pay for the visit which was an additional $200. I couldve ordered my test directly from Quest and been prescribed treatment for $150 in total. But since I went to minute clinic, this ordeal will cost me more than 4 times as much. I have submitted a complaint and was told I would receive a call back from the owner/operator of this location and left a review on ******* Radio silence since then and its been over 2 weeks.Unfortunately cvs and minute clinic lost me as a customer these past few weeks in the way that I have been treated. Coming from someone who prefers them to their competitors.Im am looking for some sort of resolution in the form of lowering this bill.

  Customer Answer

  Date: 08/09/2024

  I have not heard from the business in response to my complaint. I filed a complaint directly with the company over a month ago and was told I would get a response within a week. I have heard nothing from them since. 

  Business Response

  Date: 08/13/2024

  Thank you for your letter concerning a lab **** .  MinuteClinic has made several attempts to reach ************** via telephone.  MinuteClinic has also sent ************** a letter advising them to contact us should they like to resolve this matter.  Please have ************** contact the phone number provided on the letter that was emailed to him. 

  Customer Answer

  Date: 08/15/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have not received any phone calls regarding this matter since submitting the original complaint. I have missed 0 calls in this time frame from any source. I have also received 0 voicemails. I have not received a letter in the mail either.
  On 8/13 I was emailed the attached message detailing their efforts to contact me from *************************** of CVS MinuteClinich. This has been the only attempted communication on the part of CVS since I submitted the original complaint. This email included a call back number, I have called twice and left messages on 8/14 and 8/15. I responded to the email on 8/15.
  Please be aware that my phone number remains unchanged from my original complaint **************. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Business Response

  Date: 08/28/2024

  Thank you for your letter concerning lab ****. I am pleased to report that this matter has been resolved between MinuteClinic and **************.

• Initial Complaint

  Date:07/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They never charged my insurance company Tricare even after they had my insurance card on file, had me also select it in the appointment process online and even asked the provider at the appointment if they need anything else. How do you charge in full for the visit and never even attempt to charge the health insurance company which we have through the military? They also sent me a link to see my patient summary and when I tried to log in it said my existing account didnt exist. How do they send an email to me and then not allow me access? My copay is $25 not $139. I would like they corrected and the difference returned ASAP.

  Business Response

  Date: 07/29/2024

  Thank you for your letter concerning *********************************. I am pleased to report that this matter has been resolved between MinuteClinic and *********************************.

  Business Response

  Date: 07/29/2024

  Thank you for your letter concerning *********************************. I am pleased to report that this matter has been resolved between MinuteClinic and *********************************.

  Business Response

  Date: 07/29/2024

  Thank you for your letter concerning *********************************. I am pleased to report that this matter has been resolved between MinuteClinic and *********************************.

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 7/26/24 I visited the MinuteClinic I paid $196 for my visit which was more than I was initially told I would pay. I was told a cheaper price based on the fact that I don't have health insurance and would be paying out of pocket. I tried reaching out to resolve the issue and haven't received a call back yet.

  Business Response

  Date: 07/31/2024

  Thank  you for your letter concerning *****************************.  MinuteClinic has made several attempts to reach ***************************** via telephone.  MinuteClinic has also sent ****************************; a letter advising them to contact us should
  they like to resolve this matter.  Please have ***************************** contact ********************* , Patient Support Senior Coordinator at ************* to discuss further.

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NOTE: Although the initial date of service in question was over a year ago, the insurance payment that obligates MinuteClinic to refund my out-of-pocket payment occurred in February, 2024. On 06/20/2023, I visited a CVS MinuteClinic in **********. At the facility I was told that there was some sort of difficulty processing my insurance information, and that I would need to pay out of pocket and then get reimbursed. I paid $269 at that time, and subsequently submitted the claim to my insurance company. After unspecified delays, my insurance company did ultimately pay the claim, remitting payment directly to CVS MinuteClinic in February, 2024 (as shown in the attached Explanation of Benefits). Since then, I have called CVS MinuteClinic at least six times, requesting a refund of the out-of-pocket payment the company collected from me. Company representatives have made various excuses for why the payment had not been issued, and each time promised that it would be issued immediately. I have still not recieved this refund, meaning that CVS MinuteClinic has fraudulently received duplicative payments for the services rendered, and is refusing to disgorge these ill-gotten gains.

  Business Response

  Date: 07/28/2024

  Thank you for your letter concerning a refund. I am pleased to report that this matter has been resolved between MinuteClinic and Ms. ********

  Customer Answer

  Date: 08/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response satisfies my financial claim against the business, described in complaint #********. I accept the business response as to the financial claim, and understand that my complaint will be closed as resolved. However, the fact that the business received an ACH transfer on my behalf half a year ago, failed to associate it with my account, and required me to spend over ten hours helping them locate it indicates either dangerously sloppy or bad faith business practices. Based on these experiences, I would strongly discourage other consumers from seeking care from CVS MinuteClinic.
  
  Regards,
  
  **************************

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Put my name in backwards so insurance denied my flu shot. Waited on hold for 1hr to get name fixed. They fixed my name, but then didn't put the correct code in. I've been on hold for 1.5 hrs for minute clinic (my insurance is on the call to conference in). Still in hold. Just a flu shot and hours and hours of my time has been wasted trying to rectify at 75 dollar flu shot. Never use minute clinic. Any Bill issues are impossible to solve !!!

  Business Response

  Date: 08/13/2024

  Thank you for your letter concerning
  billing. MinuteClinic has made several attempts to reach *************************** via telephone.
  MinuteClinic has also sent ***************** a letter advising them to contact us should they
  like to resolve this matter. Please have *************************** contact *****************************, Patient Support Senior
  Coordinator at ************ to discuss further

  Customer Answer

  Date: 08/14/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. 

  I called the number back two times and it did not go to *******.  Once again I was put in hold and spoke with a supervisor.  After another 30 min I was told they are doing an internal review.  I will leave my complaint up until the issue is resolved 

  *******

  Business Response

  Date: 09/04/2024

  The patients account has been put on hold after claim information has been updated and resubmitted to his health plan. ********************** has made multiple phone calls to the patient to communicate this,but the patient has not responded to any of the calls and corresponding messages.  There is no additional action to be taken at this time. MinuteClinic considers the matter closed.
  

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/28/23 took my daughter *********************************** in for a sick visit. She is covered by ********* which I verified CVS Minuteclinic accepts before the visit. Appointment booked online and copies of insurance card uploaded. During the visit, the Dr claimed not to have the insurance card, so he was presented with a physical copy to input into their system. This was a sick visit with a flu and covid test. In Feb 2024 I receive a Bill of $413, not submitted to insurance, which also includes a double charge ($50 x 2) for the flu test. After multiple attempts, in 3/24 I was able to reach a CVS rep who took the insurance info over the phone and said they would bill to insurance. April 2024 I get another bill for $413, claiming insurance denied it. Appears they sent it to the old insurance instead of the current card, which they were given 3x.June 2024 I get another bill for $413. No clue what's wrong this time, since I've as of this moment, been on hold for 1hr19m trying to speak with someone there. This has been going on for 6 months, and I should not have to waste what is at least 10 hours of my life at this point trying to reach these people.

  Business Response

  Date: 07/26/2024

  Thank you for your letter concerning ***********************************. I am pleased to report that this matter has been resolved between MinuteClinic and ***********************************.

• Initial Complaint

  Date:07/24/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a,charge for Jan 8 2024. I called the payments line listed on the bill and was automatically routed to an advertisement for a medical alert device. There was no way to make an actual payment as every option I selected routed me to an outside business to sell me this product. Very unethical to do this, to force advertising on someone trying to settle a bill. I put a check in the mail but it was apparently never received and my account ended up in collections. I now cannot access my billing information online and all the emails that were sent to me in the past with links to my bill default to a note that says "contact your practice to make a payment" Fortunately the collections agency was able to take my payment and the debt is settled but now I've got a **** against my credit over a $25.72 charge.

  Business Response

  Date: 08/01/2024

  Thank you for your letter concerning a balance on her account. I am pleased to report that this matter has been resolved between MinuteClinic and *********.

  Customer Answer

  Date: 08/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************