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Business Profile

Clinic

MinuteClinic, L.L.C.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clinic.

Complaints

This profile includes complaints for MinuteClinic, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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MinuteClinic, L.L.C. has 710 locations, listed below.

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    Customer Complaints Summary

    • 551 total complaints in the last 3 years.
    • 241 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/29/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited MinuteClinic on 4/4/2023 and was seen by a nurse practitioner, ********. My insurance did not cover so she told me that it would be a total of $99 and asked if I would be okay with paying that amount. I said yes and gave my FSA card on the spot to charge the $99. Two months later, I received an email from my FSA card that someone attempted to charge my FSA card (which was declined) without my knowledge which was MinuteClinic. MinuteClinic was requesting an additional $85 without giving me a reason or an itemized billing. There was no way to find this information online. I attempted to call MinuteClinic every day for four days and I finally got a hold of them today. They said they would send me an itemized bill (I have yet to receive it through my email) and the billing department representative stated that the office visit was $139 and the strep test was $45. I do not understand why the ** would clearly state a charge of $99 (she implied that this was a flat fee including the strep test), but my visit itself was apparently $139? $99 is such a random amount to ask for to be paid if the office visit was $139. I would understand if they charged me an additional $45 for the strep test, but I do not understand why the cost of my office visit go up to $139 without my knowledge.

      Business Response

      Date: 06/30/2023

      Thank you for your letter concerning *** *** *****. I am pleased to report that this matter has been resolved between MinuteClinic and *** *** *****. 

      Customer Answer

      Date: 06/30/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *** *** *****

    • Initial Complaint

      Date:06/25/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      False pricing. After accepting insurance and assured 3 times that the visit was fully covered by insurance, I am receiving multiple emails for a bill for a NP who did not even give me a diagnosis or medication.

      Business Response

      Date: 07/05/2023

      Thank you for your letter concerning a billing issue.  MinuteClinic has made several attempts to reach Ms. **********;via telephone.  MinuteClinic has also sent Ms. **********;a letter advising them to contact us should they like to resolve this matter.  Please have Ms.**********;contact ***************************, Patient Support Senior Coordinator at ************ to discuss further.

    • Initial Complaint

      Date:06/16/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited the minute clinic today (06/16/2023). I was suffering from some stomach and mental health issues after the death of my father. The doctor was very dismissive and couldn't wait to get me out of there. It's no surprise there is a crisis in men's mental health with responses like this.I had some stomach issues afew months ago and was forced to take some time off work. I visited the minute clinic on this occasion and the doctor filled out my forms and I got back to work. However, this time, the practitioner refused to fill the forms out. Even after showing her a pdf of the previously filled out forms. She stated "the previous doctor must have just been doing me a favor. " Then she charged me $150 for my troubles. If one doctor is willing to do it then they all should. It was some very simple paperwork. I do not have medical insurance. I left feeling worse than when I went in. Minus a reasonable amount of money. Complete waste of my time. Medical professionals should be pillars of the community not just interested in minimal effort for maximum profit. I'm now in a worse position than before. Minus money that should have gone on food for my children. I am unable to return to work until this paperwork is complete.

      Business Response

      Date: 06/27/2023

      Thank you for your letter concerning your MinuteClinic visit. I am pleased to report that this matter has been resolved between MinuteClinic and ******************.

      Customer Answer

      Date: 06/29/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *************************

    • Initial Complaint

      Date:06/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I walked into a CVS minute clinic ****************************************************** to get a form signed. The form states its me, show my ID and i'm alive needs sign (more like notary). Form does not need anything medical check up. Asked the *** staff if they would sign something this. They said they will sign the form after they do the basic check up for $59. I did tell them the form does not need not need any check up, I will show my ID and it needs a sign and that all the form needs. I confirmed the cost is $59 that will get the form signed. They also said for $10 more ($69, you get blood sugar test, A1C, and cholestrol is included) I said for $10 more I will go ahead with that and confirmed with the *** nurse that $69 includes all these and the *** staff said yes. However when I walked out they charged me $170. When asked they said not sure the billing systems shows like that and please speak with the billing department. The billing department says they wont adjust it. I'm shocked and feel sad even after confirming multiple times with the *** staffs the rate upfront, they are charging outrageous costs and feel i'm scammed. I would like *** to adjust the billing to $69 the agreed upon cost and request minute clinic to publish the rates upfront on their displays to avoid such issues.

      Business Response

      Date: 06/20/2023

      Thank you for your letter concerning *************************. I am pleased to report that this matter has been resolved between MinuteClinic and ************************** 

    • Initial Complaint

      Date:06/13/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In December 2022 my son received a telehealth visit. I received a bill from the professional billing team for a completely made up amount in June of 2023. I called and asked the balance to be adjusted; the billing team continues to not correct the statement. At this point, I want the entire balance written off for the time that I have had to spend on attempting to get their fraudulent bill corrected.

      Business Response

      Date: 06/22/2023

      Thank you for your letter concerning a balance on an account. I am pleased to report that this matter has been resolved between MinuteClinic and ******************.

      Customer Answer

      Date: 06/22/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *********************

    • Initial Complaint

      Date:06/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited a MinuteClinic to receive the *** vaccine. I inquired with the nurse about whether my insurance would cover the cost and was informed that it indeed would. I was assured that I could receive the *** vaccine there without any cost to me. I made three visits to the clinic on the following dates: May 2, 2022, June 22, 2022, and November 9, 2022. To my surprise, I was ultimately billed $783. They claimed my insurance did not cover the vaccine, contradicting the initial information I was given. I feel deceived as I was previously assured the vaccine would be provided free of charge before my visits to the MinuteClinic.My Patient account is ************.

      Business Response

      Date: 06/14/2023

      Thank you for your letter concerning *** ****. I am pleased to report that this matter has been resolved between MinuteClinic and Mr. *****************

    • Initial Complaint

      Date:06/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In August 2022 I came down with Covid. I had to take a mandatory test for Amazon, my former employer. The test was taken on August 4th, at 3 pm at the *** location. I got billed for it on February 17th, 2023. My former health insurance rejected the payment. If *** would have billed it in time, the payment would have been covered by the health insurance. I have since moved to *******, have a different health insurance and a new employer.I was billed by *****, Account number ********** for $ 150, it says SELFPAY, after Insurance denial and it shows me as delinquent and the bill is dated May 22, 2023. I have excellent credit and I do not feel that I should be responsible for *** billing me this late. Thank you,*************************

      Business Response

      Date: 06/13/2023

      Thank you for your letter concerning lab billing issue. I am pleased to report that this matter has been resolved between MinuteClinic and *****************
      **************** has my direct number if any further issues with the lab. 

    • Initial Complaint

      Date:05/30/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited the Minute Clinic at ***************************, **** on May 25. I told the provider that I had a sore throat which had rapidly gone into my chest and became a chest cold. I was concerned it could be COVID. Luckily I tested negative.Over the course of the weekend and early next week, I became much sicker and had to call off work today on May 30 (which would be my first day back to work after it became worse). I called Minute Clinic and after holding for about 15 minutes, I spoke with a woman whom sounded half asleep and mumbled so badly that I had to repeatedly ask her to repeat herself. I told her what I was calling for and she said she would have a nurse practitioner call me back about a doctor's note. Later that evening, someone called me back. I asked for a doctor's note describing I had gotten worse. The lady replied that I was seen "a week ago for just a sore throat" and was not prescribed anything so they could not write that for me. I replied that it was not a week ago, it was 5 days ago and that I not only had a sore throat, but a rapidly worsening chest cold/issues at the time I was seen (if this was not noted in the notes, then they are inaccurate, which is even more worrisome that they cant get my symptoms correct). The caller led me to feel as if she was minimizing my symptoms, which was upsetting I am very angry. It was all well and good for them to take my money and my insurance company's money, but they can't write a doctor's note for an appointment that I went to 5 days ago for the same illness. I will be contacting corporate at CVS.

      Business Response

      Date: 06/02/2023

      Thank you for your letter concerning *********************. I am pleased to report that this matter has been resolved between MinuteClinic and ********************** 

      Customer Answer

      Date: 06/02/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *********************

    • Initial Complaint

      Date:05/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to my PCP to get a check up. My blood pressure was elevated, and my PCP wanted me to get my blood pressure taken again the following week. I called my insurance and discussed going to Minute Clinic for blood pressure screening, as this would be a much easier and time saving way to get my blood pressure. Since this was ordered by my doctor, the insurance would pay for the blood pressure screening as a solution and also provided me with the medical code to give to minute clinic so that the blood pressure screening would be paid with no out of pocket cost. On February 3, 2023 at 5:30 PM I went to Minute Clinic in ************* (***************** and ***********) to get my blood pressure taken (A one-time visit). At that time, I saw ********************************* and provided her with the code given to me by my insurance to ensure the coverage. ********************** stated that she located the code and used that code. On February 15, 2023, I was charged $20 co-pay. On the progress notes it states my reason for the visit as "Initial Visit." This was not an initial visit, as it was a follow-up requested by my doctor. ********************** used the wrong code and wrong reason for visit; therefore making it an issue for me to pay Minute Clinic a co-pay. I contacted Minute Clinic by phone and the person on the line stated she was going to have the complaint reviewed. I told the person that I would be submitting a complaint with the BBB if I received another bill. All documentation is attached. This was Minute Clinic's mistake, and I believe that I should not be billed a co-pay. Since I had already talked with my insurance before using Minute Clinic, I believe that this issue should be handled by Minute Clinic. I do not believe I should be responsible for payment nor do I want to be "caught in the middle" of this problem. I want to have the $20 payed by Minute Clinic as it was their mistake.

      Business Response

      Date: 06/08/2023

      Thank you for your letter concerning a billing copay issue. I am pleased to report that this matter has been resolved between MinuteClinic and Ms. ********

      Customer Answer

      Date: 06/09/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      I received a message that the complaint has been resolved. This has not been resolved. I still owe $20. Again, I do not feel that I should be paying this bill. This transpired in a phone conversation. I will no longer be talking with Minute Clinic. I also told the person who contacted me that I would not be closing this complaint until they resolve the bill payment 

      Business Response

      Date: 06/13/2023

      Thank you for your letter concerning the patient.  MinuteClinic has re-submitted the patients claim to the patients insurance at the patients request.  The patients insurance has determined the copay will remain the same.  Any further inquiries should be directed to the patients insurance.  Therefore, MinuteClinic considers this matter closed.

      Customer Answer

      Date: 06/14/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ******

       

       

    • Initial Complaint

      Date:05/27/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am customer filled forms spent over an hour waiting for engagement after appointment

      Business Response

      Date: 06/01/2023

      Thank you for your letter concerning *************************. MinuteClinic has made several attempts to reach ************************* via telephone. MinuteClinic has also sent ************************* a letter advising them to contact us should they like to resolve this matter.  Please have ************************* contact ***********************, Patient Support Senior Coordinator at ************** to discuss further.

    MinuteClinic, L.L.C. is NOT a BBB Accredited Business.

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